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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

GP complaint - aibu?

4 replies

santorinii · 22/09/2022 13:37

My mum died last week so possibly could be overthinking .

I called for an appointment on Tuesday,
on hold for an hour to be told there were no appointments.

Called on Wednesday, spoke to a GP via phone. He was kind and gave me a fit note. He did say he didn’t “want to talk about my physical health symptoms because I need to focus on my bereavement first and foremost”. He said I was due to take blood tests and to visit the practice to do this.

I visited the practice and the receptionist said I need a face to face appointment with a GP to get the blood test forms requested, didn’t matter that I was on the phone to the GP earlier who said I needed them. Said she couldn’t book an appointment in and that I need to call at 8am the next day.

I called again today, was only offered a phone appointment. Spoke to an awful GP who refused to do anything, said I am due to take a hemoglobin test but wouldn’t issue any other tests the previous GP noted. She said I wasn’t allowed a vitamin B test again as my last test was in February so the result is still “valid”. I feel like 6 months is a long time, especially if the symptoms are back. This is something that is also chronically low for me for the last few years. I have dealt with this GP before and she tends to be unhelpful.

aibu to complain to the practice? I feel like I need a 3rd appointment to get everything addressed, and it’s hard to get an appointment to begin with.

OP posts:
Birdy1066 · 22/09/2022 13:39

Complain to the practice manager by letter. Hope you get the help you need soon and I’m sorry to hear about your mum.

DenholmElliot1 · 22/09/2022 13:40

I don't think complaining will get you anywhere to be honest the nhs excel in posterior protection.

Could you take a vitamin b supliment if you think you are deficient?

endofthelinefinally · 22/09/2022 13:49

Take some time to write everything down clearly and factually with names, dates and times. Phone calls mean absolutely nothing in the NHS. There is a mantra:
"If it isn't written down it didn't happen".
Make sure your statement is absolutely accurate with no errors that anyone can pick holes in. Email it to the practice manager.
When phoning anyone in the NHS always ask their name and keep notes.
Meanwhile, if you can afford it, there are online GPs who can help, for a fee.

santorinii · 22/09/2022 14:01

DenholmElliot1 · 22/09/2022 13:40

I don't think complaining will get you anywhere to be honest the nhs excel in posterior protection.

Could you take a vitamin b supliment if you think you are deficient?

Thank you all, and tbh I do agree with this post. I don’t think I would be as annoyed at having another appointment if it didn’t take so long to get one booked in. It’s such a badly ran/underfunded practice, all the reviews online echo the same sentiments. Thank god I’m not at work atm and have time to faff around with the GP practice, I’d give up otherwise.

OP posts:
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