To expect that in 2008 a courier company can do better than 'any time between 9.00 and 5.30?

[2sugarsagain]

FGS, even the council rat man can specify am or pm.

annoying as hell isnt it when you have to wait in all day for a delivery the only one I know that offers a time is parcelforce but I think its a two hour time slot

oh god - I'm with you here... there is one that BT used that has failed to turn up for 3 separate days. Do they think I've got nothing farking better to do than wait in for them?

if TESCO can do a 2 hour slot so can they

I agree. Surely they plan in advance, or do they all just run around all day dropping things off wherever and whenever.

I stand corrected - they can do better. When I phoned our insurance co at 5.00pm since they hadn't turned up (insurance co paying for repair of dropped laptop) he said 'I'm surprised they said that. It's normally 9.00 - 7.30pm' I'll call them and get them to give you a ring.' Which of course they didn't.

Or even better than that - not turn up at all. Which is what they did.

YANBU!! Especially as they do the same route everyday and do it in generally the same sort of order so the company you are buying off may have no idea but the delivery company probably deliver to the same place at the same time every day.

I actually like living where I do because if it is not parcelforce who knock on my door without fail before 9.30am -they have never ever let me down- cause we are near the start of the list it is another local co that the big names drop off at in the city -I am more rural- they come at around half 12.

Glad its not just me - I always get the 7am-7pm answer and bloody guarenteed they turn up at 6.45pm (after a wasted day in) UNLESS I realise I'm out of milk/nappies etc and pop to tescos (5 mins honestly!) and then they come - stick a card through my door and then tell me they are unable to redeliver for 2 days!

*sorry THEY put a card through my door, not me lol!

Ah, but although better, two hour time slots aren't all that brilliant if companies don't adhere to them. We arranged a collection by Parcelforce between 3pm-5pm and I got home at 2.45pm. They didn't turn up and then when I called they told me they had arrived at 2.30pm but there was nobody in. Apparently the guy had finished his other stuff early and I was last on his list so he came by early and then finished for the day. Round here they use agency drivers with their own vans for a lot of stuff so don't have as much control over them. I had a real battle to get them to recollect without having to pay again, and of course this meant our parcel was delayed by a day...

This one just gets better and better.

After no show on Thursday I called the Prudential who put me through to the company called Power Play. They said that if they didn't deliver on the specified day they usually delivered the day after. WTF????? WTF did I stay in all bloody day for then eh?

I'ts been me that's done all the chasing up and now I refuse to speak to Power Play - after all, it was the Prudential who instructed them. However, the Prudential peeps were v. nice and apologetic, and are issuing a complaint against PowerPlay. I googled them and there's nothing about repairing stuff - it just looks like a dodgy site flogging cheap dvds.

And the latest? The laptop wasn't even repaired. It will be arriving on Monday. And guess which two days I work?