Stranded in Italy by RyanAir should we sue?!

[Plentifulpenguins]

My husband and I are in our late 40s flew to Perugia for a much-desired holiday after my terminal cancer diagnosis as a final hurrah and we were due to stay at a hotel there. We flew with RyanAir to Perugia but 15 minutes from landing they said we were diverting to Bologna for weather reasons and then changed it to Pisa. We landed in Pisa which is 4 hours from Perugia, at 9pm, and assumed Ryanair would help us get back to Perugia. They told us they’d put us all on a bus but when we cleared security there was no bus!!!!!!!!!!! Im not well enough to drive and my partner is unable to drive so we couldn’t get a car hire.We waited until midnight trying to call taxis, hotels and Ryan air and nobody would help as there were no hotels available and over 100 passengers stranded including a couple with a newborn baby!!! In the end we and several others slept on the floor outside the airport because nobody from Ryanair was around and there was nowhere in the airport or neighbouring places to stay!!!!. At about 4am we managed to get a taxi and paid 675 euros to go to Perugia, and have almost arrived. I can’t even get hold of Ryanair and was just told via an automated email to put a claim through their online system. AIBU to bring legal case against Ryan air because they couldn’t even provide any alternatives and just left us stranded?? Does anyone even know how to do this or whether I’m wasting my time?

Who the hell takes a newborn baby away like this (especially usIng Ryanair)?

People who would like holidaysp
People who would like to visit a family
People who go for business and take spouse if they can
People who had it planned for years
People who had a chance of cheap ticket and jumped on it

Kind of like milions of people every year for various reasons.

Hope everything else goes well OP.

Agree. We had a Ryanair flight diverted; it was clear that it was going to take a while for coaches to appear. We got together with another couple and arranged a hire car to get us back to our destination airport. We didn’t bother telling ground staff as it was chaos.

Sounds like, given the logistics, the coach arrived in fairly ok time, and because of that, sadly OP is unlikely to get refunded. Certainly not for the taxi. I’d think insurance company would suggest an overnight hotel followed by train the next day would have been reasonable.

The one time I had a major delay with Ryanair, I applied for compensation under EU rules via their website. Received a decent amount!

plentifulpenguins I made a claim to Ryanair through the Resolve website as initially they fobbed me off with the ‘head office is abroad we don’t owe you anything etc’

Resolve did work, Ryanair still kept denying responsibility but I kept repeating myself. Took 9 months but they paid out in the end

Like a pp whom it took 2.5 years you just have to persevere with them !

enjoy your holiday now though

Lots of people have had compensation from Ryanair. I've never heard of anyone not taking the provided coach but charging them for a taxi getting it though.

If RyanAir provided free coaches then it's unlikely you'll get any compensation or refund OP.

We've been stuck at airports numerous times before but you always stay put and wait for an announcement - never wander off on your own and make your own arrangements!

They provided a coach two hours after the diverted plane landed. So not absolutely dreadful at all, really.

Oh no, why didn't you get the coach at 11 rather than a taxi at 3am? They won't reimburse you if they provided transport

Hope you get something OP. Sorry to read of the diagnosis and being unable to offer any new ideas.