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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think hotels are awful

115 replies

Hooploop · 12/09/2022 22:44

Me and DP are coming to the end of a two week holiday in Cornwall. We wanted to avoid Airbnbs because of all the housing controversy, and treated ourselves to some 4-5 star hotels that were recommended to us and have great reviews - premium rooms too. But we've been really disappointed by everywhere we've stayed. We always seem to end up getting a dud room witha broken bed, or broken windows, or the one room in the entire hotel next to the busy main road, or above the bar (when the hotel was marketed as being a 'relaxing' retreat!)

Thinking about it, I've never had a positive experience of staying in any hotel. They're always a bit weird and shabby, even the really posh ones. And people coming and going all night is annoying. What do you all think of hotels?

OP posts:
GarlandsinGreece · 13/09/2022 00:29

I love a good hotel. For London, I like the Langham and the Mandarin. For NYC, the Baccarat is incredible. You just have to do your research.

Newdawnnewdog88 · 13/09/2022 00:36

Dislike:

  • having to check in or out at specific times
  • admin at reception taking ages and ages to check in and out despite tech supposedly making this easier
  • windows that don't open/poor air conditioning/boiling hot airless rooms so you wake up with a headache
  • wierd lighting that gives you a headache
  • coffee and tea cups & kettles etc that are just rinsed out by chambermaids and not washed in a DW at a high temperature
  • other guests making a noise/banging doors at 2 am
  • having to drag a suitcase in and out of lifts and along endless corridors and then faddling with those ridiculous key locks
  • the feeling of never quite being able to relax because of fire drill or housekeeping
blueshoes · 13/09/2022 00:38

OneTC · 13/09/2022 00:11

I love hotels. I used to live in one.

Me and my oh used to quite regularly go out and then stay out in a hotel in central London even though we only lived half an hour away. You used to be able to get some ridiculous good deals on nice rooms if you just walked in and asked.

Which walk in hotel in Central London is this?

KosherDill · 13/09/2022 00:41

AnneLovesGilbert · 12/09/2022 22:46

I love them. Really properly love them.

I do too.

Staying in an airbnb or any self-catering just doesn't feel "holiday " to me.

WhereYouLeftIt · 13/09/2022 00:51

I love hotels, and like you OP, I'm getting reluctant to use Airbnbs. My default has become the Premier Inn, I've used maybe half a dozen of them around England and have always found them reliably clean and well-kept with a very comfortable bed. Not one has had good parking though, but I can live with that.

At the other end, there are two pricey-but-worth-it hotels I would recommend.

Grays Court Hotel in York. Right next to the Minster, parking available in their (medieval?) courtyard, they've only got twelve rooms and every room is unique (with unique pricing too!). Really old building/grounds, beautiful rooms and bathrooms, fabulous bar, brilliant breakfast.

21212, Edinburgh. Essentially it's a posh restaurant with four massive bedrooms. I think the bed was a super king (largest I've ever slept in.) Very luxuriously decorated by someone with good taste. Super clean, super comfortable, and we ate the most amazing meal in the restaurant.

steff13 · 13/09/2022 01:11

I love a nice hotel.

user1471452428 · 13/09/2022 01:31

Immaterialatthispoint · 12/09/2022 23:02

I love a hotel. And there are plenty of smart ones that aren’t run down and shabby! Not in Cornwall but off the top of my head, I can think of a dozen nice hotels in the U.K., and more overseas.

in the U.K.,

the Clayton in birmingham
the Sofitel in London
the Pullman in london
the grand in york
malmaison in Birmingham or Oxford
the Luton Hoo
the titanic in Liverpool
the george at stamford
newly renovated Haycock at Wansford
the cow hollow in Manchester
balmoral in Edinburgh

you just need to be choosier! Sorry you’ve had a bad run though, that’s crap on your holiday.

I thought that about the Sofitel but it too was run down when I stayed recently. But then, it's very wasteful to keep them brand new all the time, too. I actually love a Premier Inn. The one in London near Farringdon is amazing value for families, walkable to so many attractions, and a pretty straightforward transfer from LHR.

ilovesooty · 13/09/2022 01:43

I love hotels and don't think you can usually go wrong with a Premier Inn, though the one I stayed in by Wembley Station wasn't very impressive - serious lack of power points in the rooms.

The last hotel I stayed in was a Marstons Inn in Chepstow - it was lovely.

ShirleyJackson · 13/09/2022 02:10

When I was a student, Gray’s Court in York was where I had my lectures! It was weird to go back and stay and be having dinner where I used to study Linguistics.

Hotels are hit and miss though, and you have to pay through the nose for a good one, in my experience.

In the UK, I love One Aldwych, especially as I’m coeliac and the Indigo restaurant is totally gluten-free.

Batty Langley’s in Shoreditch is cute as well.

The best abroad is The Four Seasons at Punta Mita in Mexico.

Ironically, I’m currently in one in Mexico that is making me want to be dead. Don’t stay at the Hard Rock Riviera Maya. What an error.

amifat2022 · 13/09/2022 02:14

I exclusively stay at hotels..they make your beds and it's usually clean (I stay premier Inn as well as 4/5). It's a bonus if there is a swimming pool. Also what is invaluable is that they let you store your suitcase when you check out which is great for short holidays as it effectively buys you several hours more of sightseeing... I am not sure you can do that for Airbnb. Also I hate what Airbnb is doing to communities...at least if I stay at a hotel, it's unlikely to have ever been someone's home and it provides jobs to the local community.

Potato28 · 13/09/2022 02:37

I like premier inn
They have great breakfasts

Stay in them alot and have got the money back twice in there ‘silent night guarantee’

Mummadeze · 13/09/2022 02:39

So long as you spend enough time researching on Trip Advisor, you should be able to avoid the disappointing ones? I love staying in hotels and continually save up my Tesco club card points simply so I can try a new one for a reduced price! The only one I didn’t like was one in Denmark where I had a black room. Horribly oppressive (was meant to be stylish).

osmanthusfragrans · 13/09/2022 02:48

I hate hotels. I'd much rather sleep in my own bed at home. I never feel completely comfortable in a hotel room, and even if they look clean, I can't believe they are. It's definitely a "power through it until this is finally over" situation.

5YearsLeft · 13/09/2022 03:19

@Hooploop I’ve found that it’s not worth staying in a 4 or 5 hotel unless you’re going to book through their own site and purchase one of their middle rooms or higher. If you book off something like Booking.com and get a deal or something, EVERY single hotel anywhere in the world seems to now save completely shite rooms to account for this, even if it’s supposed to be some world-famous hotspot.

I was in New York, a place I already loathe, and thought eh, here’s a deal for the Waldorf Astoria, might be a bit of fun to stay. Of course, the rooms they saved for the “deal” did have the size bed they claimed, so you couldn’t really complain, but otherwise, they were much, MUCH shabbier than your average Travelodge. The carpet was peeling from the walls, the heating banged all night, the wallpaper had actual gouges in it, like from an angry badger - I mean, all just proper, “Has anyone touched this room since 1983?” feeling.

So when I had to stay at hotels, I learned to just book middle-range room at a 3*, because otherwise you were going to end up in a shitty, shabby broom cupboard. Unless someplace like Residence Inn, where you can trust all rooms to be the same. You can usually trust the Marriott chain hotels. Either they’ll be clean, or if they fuck up and you complain, they’ll actually do something about it.

But the BEST tool in my opinion: always look at TripAdvisor - it’s other people saving you money because you’ll never be misled about another hotel. Don’t worry about just written reviews, as some can be up or down; look at the photos. Users will have posted pictures of the rooms and loos and possibly every square metre of the hotel itself, and you can see which pictures are the most recent so you’ll know if what you’re seeing on some hotel’s website is the true reality vs. their carefully curated website or Instagram reality, before you book.

Culldesack · 13/09/2022 03:23

I do like a room with a mini bar, which you invariably get when abroad. There don't seem to be many of them in the UK. Well not in my experience, anyway.

Culldesack · 13/09/2022 03:24

Mummadeze · 13/09/2022 02:39

So long as you spend enough time researching on Trip Advisor, you should be able to avoid the disappointing ones? I love staying in hotels and continually save up my Tesco club card points simply so I can try a new one for a reduced price! The only one I didn’t like was one in Denmark where I had a black room. Horribly oppressive (was meant to be stylish).

I didn't know you could do that on Tesco club cards. I must explore that 😀

Ilovetea33 · 13/09/2022 03:38

I love luxury hotels. The One Aldwych is my favourite in London.

Eminybob · 13/09/2022 05:16

My budget doesn't stretch to luxury so I'll usually go with a premier inn rather than a lower end independent as the quality is so consistent. And the breakfast is amazing!

Helgadaley · 13/09/2022 05:36

Mythreefavouritethings · 12/09/2022 22:59

I find they are either overrated (literally), a bit soulless, or quite nice but rude. My favourite is The Grand in York, traditional but really warm and friendly. Someone will probably be along with a bad experience but I like comfortable, professional but friendly too.

I used to like The Grand in York, but the last visit was disappointing. The furniture was shabby with scuff marks, stains on the carpet, the taps wouldn't turn on ( we had to call someone who fixed it) and there was a fancy coffee pod machine which we had no idea how to use as we don't have one at home. Instructions would have been nice. So, no sachets of coffee.

Funkyblues101 · 13/09/2022 08:00

Nottidaythanks · 12/09/2022 23:02

English hotels are a different experience to those abroad. In particular, Asia seems to excel at hotels. We don’t seem to do them well for some reason. A good hotel is something very special and can make or break a holiday.

Asia (East Asia notably) can out perform Europe in hospitality owing to the huge wage gap in the region. They can employ 10 staff for the same cost as just one in the UK, for example, and be picky about the people they employ. Try staying in a cheap hotel in the region, the "service" is decidedly lower quality and presented with less of a smile.

LizzieSiddal · 13/09/2022 08:05

Where are you staying? I wasn’t aware there are that many 5* hotels in Cornwall, we’ve stayed in a few and they’ve been outstanding.

KimberleyClark · 13/09/2022 08:13

I’ve stayed in some great Italian hotels. Most recently one in Venice which was down a side street, didn’t look much but inside was just full of character and atmosphere.

deedledeedledum · 13/09/2022 08:26

Hooploop · 12/09/2022 23:53

@ChateauQueen Exactly. The place we're currently staying is 5 star apparently and doesn't even have drinking water in the room (the tap water isn't drinkable apparently). It's £4 a bottle to buy from room service. No welcome or any information in the room or given on check in, just here's your room key, bye.

Then choose better. Honestly, I love hotels. But they always take us personally up to the room. They don't just throw a key at us. They have free bottled water by the bed & In the bathroom. The beds are amazing. The places are immaculate and the rare times something is not working or broken, they sort it immediately. Maybe it's regional, I don't know but I've rarely been Disappointed. The only gripe I have is that even the stunningly renovated famous hotels in London frequently have small baths. That's annoying.

BringItBackBruno · 13/09/2022 08:26

OneTC · 13/09/2022 00:11

I love hotels. I used to live in one.

Me and my oh used to quite regularly go out and then stay out in a hotel in central London even though we only lived half an hour away. You used to be able to get some ridiculous good deals on nice rooms if you just walked in and asked.

My DH does this if a client meal in London has gone on later than expected. If they have an empty room at that time of night you can get amazing deals.

I love a good hotel - but only a good one! These days even 5 stars doesn't guarantee that.

HikingBoots · 13/09/2022 08:29

I only ever stay in really fancy hotels when work is paying (£300+ a night). These stays have been amazing, but I would NEVER waste my own money on them.
When DH and I are paying, we've always gone for cheap and cheerful (under £100 a night). That way, our expectations are low and we're always pretty happy with what we get.
However, since Covid and with inflation, 'cheap and cheerful' rooms are now £170 a night!! We just can't justify paying that for a dead average experience, when our monthly mortgage payments on our lovely 4-bed house are only £600 a month! I agree OP, there is always a broken window, or you're overlooking a carpark, or it's boiling hot, or there's a weird smell.
We stay in cottages only now (not via air bnb though) where we have a bit more control over the experience that we get.

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