Refund after chargeback

[LiveInSunshine]

A long time ago, the April of the first lockdown, I’d booked a holiday. Like Air bnb but a smaller company. It was cancelled due to restrictions that came in the week of the holiday.

They basically went no contact, I tried so many calls an emails. Twice they replied (after a long delay and many contact attempts) with invoices with a refund date, but these never processed. At the limit of claims (think it was 72 days?) I did a charge back on the credit card, which was successful. I emailed them with14 days notice I was doing this, just before I did it and after I received it- no response to any emails.

Weirdly they have now, actual years later, processed the refund. I never want to deal with them again frankly, contact was hell. What would you do? It’s a few hundred pounds.

Ignore it.

Notify your CC company.

I'd send an email to the holiday company and say that you've received the money but also the chargeback. I'd ask if this is correct and ask for them to confirm within 14 days otherwise you will consider everything settled. Then I'd put the money aside.

BTW. I don't know if this would be the correct thing to do.

I had a similar issue with a company at the start of lockdown (won't go into details, but it was a few thousand). As our deposit had been paid by credit card, we were advised that the best route (by a solicitor) would be to apply for a section 75 refund - credit card company refunded the whole amount, and not just the deposit spent on the card.

However, as the CC company did their investigation (it took 6 months), and they agreed in our favour, I had to sign a form agreeing with the outcome of the investigation/refund amount, and it stated that if I ever received a refund from the company, in the future, I would need to inform the bank, and return the money to them (to stop me getting two refunds).

Might be different due to the amount involved, and it was a section 75 refund, not a chargeback, but I would be inclined to check with your bank.

No need to contact them. Now you've been refunded you're no longer entitled to the chargeback, so contact the bank to return the money to them.