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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

OVO Direct Debit

11 replies

LaPerduta · 02/09/2022 21:45

I am currently £300 in credit with my OVO account - more than six months' payments at current rates. However despite this they want me to increase my direct debit to almost double. If I don't increase it, apparently they can just alter the payment themselves (so not sure why they don't just do this and not give me the extra admin!).

I appreciate that energy prices are due to rise significantly soon, but surely I should at least be able to use up the excess amount in my account before I start giving them more money?

I think it's a bloody cheek to ask me to pay more when they're holding hundreds of pounds of my money. AIBU?

OP posts:
GreenLunchBox · 02/09/2022 21:47

If they alter it you can just change it back yourself. That's what I did

Munchyseeds2 · 02/09/2022 21:53

My mum is £800 in credit but they told her that won't be taken into account until the end of her fix next June
Makes no sense

onemouseplace · 02/09/2022 21:54

How odd. I'm £750 in credit with Ovo and they have been trying to get me to reduce my DD.

Original poster
LaPerduta · 02/09/2022 21:57

Munchyseeds2 · 02/09/2022 21:53

My mum is £800 in credit but they told her that won't be taken into account until the end of her fix next June
Makes no sense

£800?? That's crazy! Who do these energy companies think they are?

OP posts:
Original poster
LaPerduta · 02/09/2022 22:00

GreenLunchBox · 02/09/2022 21:47

If they alter it you can just change it back yourself. That's what I did

I like your style.

OP posts:
Mybeautifulfriend22 · 02/09/2022 22:00

Yeah we are over £400 in credit and they want us to up it 80% more.I get prices are going up but we’ve the credit there to use! They haven’t increased the direct debit though and I’ve no intent to until they’ve used some of the credit!

They are also taking full direct debits each month to then refund in our bank the government grant a week or so later. Why not just deduct from the bill??

DappledOliveGroves · 02/09/2022 22:04

We're £400 in credit with Ovo and have just upped the DD to £280 per month at their suggestion. I've gone along with it on the basis that I'd rather be in credit and ask for a refund in due course (if that ever happens) AND I believe they pay 5% interest on credit balances of up to £1000 so I may as well make a few pounds.

Strawberry0909 · 02/09/2022 22:05

I've got around £300 credit with them, they want to up my DD by £105, think I will put it down once they do, can't get through to them on the phone

I know prices are going up but I have no intention of using as much gas as last year and would like to use my credit first

Bit annoying they will refund the £66 each month rather than credit your account

Flatmountains · 02/09/2022 22:06

Why don't you just askfor the credit back?

Original poster
LaPerduta · 02/09/2022 22:14

Flatmountains · 02/09/2022 22:06

Why don't you just askfor the credit back?

I was going to do this originally, but then I read that they pay interest on credit balances so I decided to just reduce my DD to the minimum possible. Also I can't get through to them on the phone.

OP posts:
Flatmountains · 02/09/2022 22:17

I ask for my credit back once or twice a year. I read the ombudsman got angry at these companies for holding onto credit likelihood it will actually do anything about this?

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