To Have Done Something Really Stupid
GarthElgarsGlasses · 02/09/2022 13:45
I’ve bought bedroom ceiling lights for both my kids bedrooms, I bought these really beautiful looking lights which were expensive (for us) but long story short our kids have been waiting a really long time for their bedrooms to be decorated/furnished nicely so I was super keen to make every bit as special as I could.
I know I’m going to sound stupid here - I bought the lights off a company I’d never heard of without reading any reviews.
anyway now I have - and there are literally pages of people warning DO NOT USE THIS COMPANY, their products are shit look nothing like how they’re advertised and getting any kind of refund is a nightmare. My other half is going to kill me for being so thick.
the company is called Litfad. Has anyone had any dealings with them? Have their products actually been that terrible? Or if you’ve had reason to return something has it been difficult?
I’m so gutted, and annoyed with myself.
Am I being unreasonable?AIBU
You have one vote. All votes are anonymous.
vroom321 · 02/09/2022 13:51
Maybe delete this post and start another, put that company name in the title. You might get more replies.
MyLifeIsFictional · 02/09/2022 13:56
If you paid with credit card you can do a chargeback if the company prove sticky about refunding (if the lights aren't satisfactory)
Hopefully it'll work out ok for you.
RoseslnTheHospital · 02/09/2022 13:56
Have you checked the lights look how you expect? Could you get them PAT tested by an electrician before you fit them?
GarthElgarsGlasses · 02/09/2022 13:57
I paid via credit card for one of them but not the other. I’m so gutted.
GarthElgarsGlasses · 02/09/2022 13:58
They haven’t arrived yet but I’ve discovered pages and pages of reviews warning people not to buy from them. I’m SUCH a dick!
Aquateal · 02/09/2022 14:06
I think you may be jumping the gun. Wait and see what they are like when they arrive. I did something similar and tied myself in knots worrying about it. It turned out fine. I tend to think people rarely write reviews when things are good, but are quick to detail their experiences when things don't go well. You could be wasting energy on something that will be just fine.
BigDayToday · 02/09/2022 14:10
Are they a UK company (there sbould be a return address published somewhere on the site - that's the first thing to check). You have rights to cancel - this page explains it well www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk
and your card company (or other payment method) should help if they refuse to comply.
Herejustforthisone · 02/09/2022 14:11
My other half is going to kill me for being so thick
This makes you sound a bit scared of him. Is he often not very nice to you when he deems you to have done ‘wrong’ or ‘stupid’?
ClottedCreamAndStrawberries · 02/09/2022 14:12
I bought a HOUSE from a builder where loads of people said not to. It’s been absolutely fine. There’s always whingers.
KermitlovesKeyLimePie · 02/09/2022 14:17
Was it trustpilot OP?
Sorry to say they are usually very accurate.
I never buy anything without having a look on there.
Admittedly looking at the reviews on there it doesn't look good, sorry, but we all make mistakes.
Try not to beat yourself up too badly.
ScurryfungeMaster · 02/09/2022 14:20
A quick Google search suggests that the site is dodgy. When did you order the items? Is it possible you could contact them and say you no longer want the items and you want a refund? I found this if it's any use to you link
TakeMeToKernow · 02/09/2022 14:33
I feel so bad for you. It’s so easily done.
Which have even done an article on a Q about this company:
If they’re bad, it sounds like you’re best to return them right away (if they even include a return address?) as you’ve got the 14 days distance selling thing. You don’t need to give any reason - just send them back and you can get a refund. Keep bags of proof about sending of course and look to your debit and credit card providers for help if the company is awful to you.
HSBC (debit card) did a chargeback successfully for a friend (from HomeAway - they double booked accommodation and wouldn’t give a refund!!) and I think it took about a month but was a fairly straightforward process.
GarthElgarsGlasses · 02/09/2022 14:35
Thankyou for your replies. I just called my bank for advice who gave me a bit of reassurance that if the items aren’t satisfactory and the company won’t refund then I can apply for my money back via the bank. OH is going to be fuming that I didn’t read the reviews. He is a real stickler for doing research/proscrastinating and I’m not going to hear the end of this.
Testina · 02/09/2022 14:43
@TakeMeToKernow the 14 day distance selling regulations only apply to U.K. websites.
JoshuaTree36 · 02/09/2022 14:57
My husband did a similar thing with a clothing company he had never heard of
£250 he spent and got what was the equivalent of a bag of rags in return
I could not believe he had done this - and there are warnings all over the internet about them (cannot remember the comp name tho but it was non English)
BeenHereForYonkyDoodles · 02/09/2022 15:08
How long ago did you order op? I wonder if they haven't been dispatched yet maybe you could give them a friendly call or email and cancel (I'd just pretend you're going to order bigger more expensive ones after pay day)
To comment on this thread you need to create a Mumsnet account.