I think I almost fell for a scam.

[TimeAtTheBar]

I’ve just redone all our life insurances etc.

Got a call yesterday from Aviva (they said) saying they needed to speak to me about my policy. Told me my name and address.

But then I said it’s not actually my policy it’s my husband and he said ah yes, how do you pronounce his name please? (His name is a Tim/Tom/Ben type name). I did think that was a bit odd but he’d caught me on the hop a bit so I said it.

Then he said for security I needed to tell him how much my premiums are. I literally couldn’t remember off the top of my head and said so. Then he asked how much was left on our mortgage.

I hung up at this point. I’ve had four missed calls since then, no message left.

I didn’t actually give anything away other than Dhs first name but I am right this is a scam, right? Actual Aviva would already have all this info.

I pride myself on being quite clever and I’m clearly not 🤦🏻‍♀️

I work for an insurance company and occasionally would have to call customers regarding their policies. But I wasn't permitted to give any details about why I was calling until I had 3 point ID'd them. Obviously people would be very reluctant to provide name, address and dob to a random person calling!

I would explain that, and tell they they could find the phone number either on their policy documents or from the jnternet and call back if they preferred and I would leave a note in their policy for them to be put through to me.

Companies that don't have the ability for customers to get through to the correct person really need to get their systems sorted!