WIBU to have demanded my deposit be refunded?
SillyFood · 01/09/2022 16:48
Probably like a lot of people I let my hair go to shit over lockdown. I used to get a full head of highlights and a trim every 8 weeks but over lockdown I started box dyeing the roots and ended up cutting my hair using the ponytail technique which failed dismally. My hair has been a complete embarrassment but due to work and kids I haven’t had time to get it sorted.
A few weeks ago I passed the salon I always used to go to and popped in to book an appointment. It turned out it’s under new ownership so I had to pay a deposit of £50 to secure an appointment for a full head of highlights and a restyle (total cost £180) as to them I was a new customer. Fair enough, deposit happily paid and had a good 15 minute sit down with the stylist (who was the same stylist I had when it was under previous ownership) to explain what I wanted.
I arrive for my appointment today, get settled in and the stylist goes off to mix my colours before coming back and saying actually she can’t colour today as I haven’t had a patch test. I said I wasn’t told I needed to do a patch test and she said that she hadn’t realised that she had to do one as the salon use the same dye as when it was under previous ownership and she remembered me regularly getting my hair highlighted. She went off to chat to her manager who confirmed I definitely couldn’t have any colour put on. I say that in that case I do not want my appointment. My roots are a good couple of inches, with the style of the new cut they will be even more obvious and I don’t have another free time I can come for an appointment for at least 3 weeks. I don’t want to be walking around looking worse than I currently do for 3 week. Manager says in this case I will lose my deposit.
I say I booked for a full head of highlights and a restyle which you are unable to do. She says she can do the restyle so it would be me choosing to cancel the appointment therefore I lose my deposit. In the end she gave me the deposit back but it’s too awkward for me to go back now. I can’t decide if I was being unreasonable. I was upset at the time but I think a lot of that was I was looking forward to finally looking like “me” again after a couple of years of laziness.
WIBU? Should I have just let them keep the deposit/ get the haircut and suck it up that I couldn’t get it coloured?
Am I being unreasonable?AIBU
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PeekabooAtTheZoo · 01/09/2022 16:54
They couldn’t provide the service you booked and even their own employees seem confused on the policy. YANBU especially as they basically treated a regular customer as a stranger.
Muchtoomuchtodo · 01/09/2022 16:56
YANBU. When you booked the appointment face to face they should have said and done it then. Did they do the patch test today?
Duchess379 · 01/09/2022 23:02
The salon sound absolutely batshit. Definitely go to another one
MissLucyEyelesbarrow · 01/09/2022 23:10
It was good practice to re-do the patch test as it’s so long since you had the dye (you can develop allergies over time), but they needed to explain that and arrange to do the test. YANBU
SullysBabyMama · 01/09/2022 23:19
They should definitely have been super apologetic for wasting your time. This is bad service and I would have been really disappointed if I was looking forward to a haircut and dye and couldn’t get it because they made a mistake.
Arenanewbie · 01/09/2022 23:27
I agree that they wasted your time basically so it’s on them, for all they knew you could go away tomorrow for a month and it’s your last chance to do your hair. It wasn’t your fault that they couldn’t do the service, the problem was that they didn’t train staff properly about new rules.
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