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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Another electricity one. Sse is going to tell the bank to increase my direct debit to £400.00 a month.

84 replies

coodawoodashooda · 29/08/2022 23:56

Do I cancel the direct debit? Is there a penalty for not paying by direct debit. I can't possibly afford that.

OP posts:
MrsLargeEmbodied · 30/08/2022 09:24

it is easy to say you will cut back when it is august and the sun is shining.

DmitriMendeleev · 30/08/2022 09:25

British Gas seem to want me to lower my DD 🤦‍♀️

I upped it to £300, they recommended I lower it to £112 (paid £200 from April). Thinking it might be sensible to ignore their recommendation and actually up it to £400 to try and build up more credit for when it is even more extortionate in a few months

StatisticallyChallenged · 30/08/2022 09:26

DrDetriment · 30/08/2022 09:17

I have the same issue with Scottish Power. I'm £300 in credit and my monthly DD is currently more than my usage so I'm still building credit. They increased my DD by 80% and the app will not permit me to reduce it. I spoke to them on the phone to explain that 3 people lived in the house last year, now it's only 1 and my usage is much lower (I submit readings monthly) but the most they could do was reduce the increase to 70%. In the meantime, more credit is building up.

I'm terrified of them increasing it again with no justification. When I asked to just pay for what I use rather than DD they said I could but the unit price would be much higher.

The price cap is higher for non direct debit- it's £3549 for DD, £3608 for prepayment and £3764 for standard credit (paying when you get the bill). So roughly an extra 6% to pay in arrears rather than DD.

titchy · 30/08/2022 09:29

By the way for everyone saying don't give them any money upfront, you'll be ££££ worse off - think about it. The money you give them now buys you gas at 8p a kwh (for example) - that maybe buys you two months of winter usage. Which you've paid todays rates for. Tell the energy company you're only paying for actual usage and that two months you would have had will end up costing you 20p a kWh when you actually use it.

Personally, I'd rather pay 8p than 20p.

NonagonInfinityOpensTheDoor · 30/08/2022 09:30

Sooveritallnow · 30/08/2022 08:56

I am amazed at the amount of people getting up in arms over their DD's rising.

Do you have your heads buried in the sand and are you not aware that the price cap has just gone up 80 odd % with another rise predicted in January.

I use £100 per month over summer for my electric, in a flat with no gas so have an emersion heater for water, and no where to dry washing so have to use a tumble dryer. My DD us set at £200.
In winter I would normally use £200 to include the heating, I will be using around £400pm with the raises and upwards of £600 from January if they rise again.

I don't have £600pm to spare so am glad my DD has gone up to ensure my DD is affordable each month, and am grateful for the credit ive acceued over summer towards the rising winter bills.

Why do people refuse to pay energy bills but are happy to be rinsed by the super markets. There is a thread running about fish fingers being £7.50. What will you all do, just take what you want from supermarket and not pay? No you wouldn't, you would cut back and make changes so your food bills are cheaper. So maybe you should also do thay with your energy bills too.

you can also make savings in tour everyday life to afford necessities too; no new clothes, no meals out, no holidays, cancel the sky tv eyouuf you can't afford energy bills, these are all luxuries that tou can do without.
If you have done all that and still genuinely can't afford necessities then speak to the energy companies about what grants and support may be available to you, but cancelling your DD as the energy company has tried to help you budget is not the way forward unless you want bailiffs at your door fitting a prepayment meter or a CCJ as you have fallen behind and can't afford the actual usage bill you requested.

Yes, we all have our heads in the sand, which is why there are literally no other threads on the subject Hmm

You’re spouting offensive codswallop, and frankly where has your head been if you think people who are ALREADY struggling pre-cap announcement, can just “give up luxuries”? We already have no sky / paid tv, haven’t been on a holiday since 2018, can’t remember the last meal we had out and new clothes… I mean if you count 2nd hand clothes from Vinted then ok, you’ve got me!

If I couldn’t afford to eat I wouldn’t be in the supermarket in the first place. I would also expect people to be complaining if supermarkets were charging 4 x the price of your ACTUAL spend to “build up credit” and saying “well, food prices are going up soon so shouldn’t you be saving?

Honestly it really fucking great that you can simply stop going out for swanky meals and change sky packages, but some of us have real fucking issues here, not just wondering what luxury to cut next.

I swear some people on this site… utter gimps.

DmitriMendeleev · 30/08/2022 09:33

titchy · 30/08/2022 09:29

By the way for everyone saying don't give them any money upfront, you'll be ££££ worse off - think about it. The money you give them now buys you gas at 8p a kwh (for example) - that maybe buys you two months of winter usage. Which you've paid todays rates for. Tell the energy company you're only paying for actual usage and that two months you would have had will end up costing you 20p a kWh when you actually use it.

Personally, I'd rather pay 8p than 20p.

That isn't how it works.

I have credit in my account. I have not already paid for my future usage. Come October 1st, that credit will disappear fast when my unit price increases, as that is when the gas is used. I pay the price at use, not tbe price that the money goes into the account.

CredibilityProblem · 30/08/2022 09:36

titchy · 30/08/2022 09:29

By the way for everyone saying don't give them any money upfront, you'll be ££££ worse off - think about it. The money you give them now buys you gas at 8p a kwh (for example) - that maybe buys you two months of winter usage. Which you've paid todays rates for. Tell the energy company you're only paying for actual usage and that two months you would have had will end up costing you 20p a kWh when you actually use it.

Personally, I'd rather pay 8p than 20p.

Sadly that's not how it works. You're putting cash in account , not KWh, and will buy your units with that cash as you use them at the rate at the time.

The only way to pre-buy units is to make sure you charge your car and all your devices, and do several loads of washing the day before the prices go up - but that won't get you very far in the grand scheme of things.

BellePeppa · 30/08/2022 09:47

My bill came in and my kw usage is higher than my winter one!! This can’t be right as it’s so hot and I’m hardly using any, certainly not more than I used in February. I tested the meter which seems ok and the provider can’t shed light on it but acknowledges it doesn’t seem to make sense. I’m feeling very worried because if my summer usage is higher than my winter how can I even start to reduce costs. My old provider was one that folded so I can’t look online at historical statements. I do know that my last and final bill from my previous one was half the usage this time last year 😕

verdantverdure · 30/08/2022 09:51

@ScarlettDarling

Nobody who relies on wages can pay the kind of bills we are looking at in 2023.

The government will have to do considerably more than the £37billion they currently plan to give the energy companies over the next six months. It's their responsibility to protect us and our economy from situations like this.

Over the last decade the government should have been reducing our country's dependence on gas, and investing in renewable energy infrastructure to ensure energy security. Instead we are subject to the whims of markets and Putin.

It is the government's failure and their responsibility, and so must the remedy be.

Much as we will all try, and possibly may be successful in reducing our usage by as much as a quarter, the actions of individuals cannot solve this problem.

TooMuchToDoTooLittleInclination · 30/08/2022 10:05

FayeGovan · 30/08/2022 08:20

I read somewhere the energy companies are hiking up the DDs of everyone so that the people that overpay compensate for the people that wont pay or underpay. So it leaves their balance sheets ok.
I know someone will come along and tell me thats rubbish but it makes perfect sense to me. If its wrong why are people in credit who are good payers being asked to pay even more???

@FayeGovan

If its wrong why are people in credit who are good payers being asked to pay even more???

because people often end up in credit over the summer months and (at old prices) 'use up' that credit over the winter months using more fuel.

However, the cost (per unit used) of fuel having increased so much means that this credit will be nowhere near enough to cover the cost of their winter fuel. Therefore DD needs to be increased.l to cover it.

A lot of people will be trying to reduce the amount they use, but the prices have gone up so much, they're unlikely to be able to keep their usage low enough for their DD to cover their bills.

people going into a variable DD (paying by DD for their actual usage) are likely to get a huge shock. Especially if they feel they have drastically cut back on usage.

wlaosi · 30/08/2022 10:21

DmitriMendeleev · 30/08/2022 09:25

British Gas seem to want me to lower my DD 🤦‍♀️

I upped it to £300, they recommended I lower it to £112 (paid £200 from April). Thinking it might be sensible to ignore their recommendation and actually up it to £400 to try and build up more credit for when it is even more extortionate in a few months

Me too, ours was upped to £260, they now recommend we reduce to £70. I'm leaving it as it is and building up as much credit as possible.

BuildersTeaMaker · 30/08/2022 10:30

NonagonInfinityOpensTheDoor · 30/08/2022 09:30

Yes, we all have our heads in the sand, which is why there are literally no other threads on the subject Hmm

You’re spouting offensive codswallop, and frankly where has your head been if you think people who are ALREADY struggling pre-cap announcement, can just “give up luxuries”? We already have no sky / paid tv, haven’t been on a holiday since 2018, can’t remember the last meal we had out and new clothes… I mean if you count 2nd hand clothes from Vinted then ok, you’ve got me!

If I couldn’t afford to eat I wouldn’t be in the supermarket in the first place. I would also expect people to be complaining if supermarkets were charging 4 x the price of your ACTUAL spend to “build up credit” and saying “well, food prices are going up soon so shouldn’t you be saving?

Honestly it really fucking great that you can simply stop going out for swanky meals and change sky packages, but some of us have real fucking issues here, not just wondering what luxury to cut next.

I swear some people on this site… utter gimps.

I was going to post a similar response but you beat me to it 👏👏👏
people like sooveritall now are offensive, entitled twerps..but then with a username like that it sums up there level of empathy

CredibilityProblem · 30/08/2022 10:46

verdantverdure · 30/08/2022 09:51

@ScarlettDarling

Nobody who relies on wages can pay the kind of bills we are looking at in 2023.

The government will have to do considerably more than the £37billion they currently plan to give the energy companies over the next six months. It's their responsibility to protect us and our economy from situations like this.

Over the last decade the government should have been reducing our country's dependence on gas, and investing in renewable energy infrastructure to ensure energy security. Instead we are subject to the whims of markets and Putin.

It is the government's failure and their responsibility, and so must the remedy be.

Much as we will all try, and possibly may be successful in reducing our usage by as much as a quarter, the actions of individuals cannot solve this problem.

I agree with most of your analysis but you're overstating the case by saying that no wage earners can afford to pay for it, just as Sooveritall is understating it by saying that everyone could afford it if they just cancel Sky and buy less Starbucks.

ONS spending analysis from 2019 (before the pandemic holiday squeeze) suggests that half of households were spending between four and ten thousand pounds a year on holidays and restaurant/takeaway meals.

A large minority of "normal" households will be able to pay these bills if they simply cancel their holidays and weekly takeaways. But unless the Treasury intervenes massively I'd sell shares in Mark Warner and Centre Parcs asap.

trampoline123 · 30/08/2022 11:14

Call them and say you can't afford it and try and come to an agreement.

In the first hikes they wanted to increase our from 90 to 300 and I rang and said I can't afford that and we met in the middle at £200.

caringcarer · 30/08/2022 11:20

I also think the energy companies are making those in credit pay rediculous amounts of dd to make up for those in debt now or those who might go into debt when it goes up again. It is very unfair. I am with Octopus and in credit and my dd went up to £450 pcm I rang and told them no it was too much. I used to pay £180 pcm last year. They did agree to lower dd to £350 but warned me my credit would run put and I would go into debt. I just told them I would pay at end of each month for what I used but was not prepared to pay ahead of using gas and electricity.

PinkButtercups · 30/08/2022 11:20

Tellmewhatyoureallythink · 30/08/2022 01:48

You can have a variable direct debit which means the utility company will take only the amount owed and only when it’s due. I’m with SSE and their default is to set the account up with a fixed direct debit amount which is always, as others have said, much higher than the actual usage.Which they bank in their coffers and gain interest on. You can just ring them up and tell them you want to be put on a variable direct debit, or tell the amount you want to pay. I’ve always just paid what’s due when it’s due but I know some rely ont the build up of credit over the summer months to lessen the impact of winter costs.

I never knew you could ask for this! So do you just pay what is on the bill rather than a set amount per month? We pay £75 each for gas and electric with SSE. We're on standard variable at the moment and they haven't said what our new DD will be 🙄.

HairyKitty · 30/08/2022 11:35

Sometimes I really despair and feel very worried for people. Setting aside any future price increases, right now everyone’s dd (unless you have a big credit) will have to be significantly higher than actual usage as most people use double in the winter compared with the summer. If our dd only reflected your summer use how would the energy companies get paid for our winter use?

verdantverdure · 30/08/2022 11:54

I'm happy to get a little in credit now so I don't have to find £700 to pay for January's use. I suppose I could keep it in savings but spreading it across the year makes sense to me.

I could consider reducing the DD in the spring when usage drops but the April price rise will swallow that up.

Tellmewhatyoureallythink · 02/09/2022 15:07

MintJulia · 30/08/2022 04:07

Check before doing this. Some electricity companies charge a higher rate for non-DD payment. A higher standing charge too.

Ask for a variable DD if that option is available.

You can set up a variable direct debit. I pay only for what I’ve actually used during the previous quarter, by direct debit.

Tellmewhatyoureallythink · 02/09/2022 15:08

Tellmewhatyoureallythink · 02/09/2022 15:07

You can set up a variable direct debit. I pay only for what I’ve actually used during the previous quarter, by direct debit.

Aaannddd I should have read right to the end of your post MintJulia, sorry.

Tellmewhatyoureallythink · 02/09/2022 15:09

PinkButtercups · 30/08/2022 11:20

I never knew you could ask for this! So do you just pay what is on the bill rather than a set amount per month? We pay £75 each for gas and electric with SSE. We're on standard variable at the moment and they haven't said what our new DD will be 🙄.

Yes!

Tellmewhatyoureallythink · 02/09/2022 15:23

DmitriMendeleev · 30/08/2022 09:33

That isn't how it works.

I have credit in my account. I have not already paid for my future usage. Come October 1st, that credit will disappear fast when my unit price increases, as that is when the gas is used. I pay the price at use, not tbe price that the money goes into the account.

This.

It’s the same as putting the money into a savings account, only it’s the utility companies getting the interest on it, not you. Nice little earner for them.

Whatever cash balance you have stored up, when and if the price rises between now and your next bill, your cash balance will buy you less fuel. Or, the same number of units but at the higher price. Your cash balance will not go as far as it has done before. You are not storing up units at the current price, you will still need to buy gas and electricity at the higher price but paying for it with your stored up credit.

saraclara · 02/09/2022 15:26

It's very much harder to budget each month if you have a variable DD though. It'll mean you manage fine from, say, May to September, but are absolutely crippled, in debt, or unable to eat from November to March.

I'd far rather be able to have a stable monthly budget than be paying £50 in August and £1000 in January.

BarbaraofSeville · 02/09/2022 15:35

Exactly @saraclara

Some of the people who are currently paying summer level 'I pay for what I use' DDs will face the double whammy of price increases and higher usage over winter and it will be a huge shock to some. Between January 2022 and 2023 there's a price increase of 54%, 80% and something else to add on, which will turn a £200 January 2022 into one that's likely to be £600+.

Precipice · 02/09/2022 15:44

"It'll mean you manage fine from, say, May to September, but are absolutely crippled, in debt, or unable to eat from November to March."

This will only be true if you are very poor at cash management or spending every penny regardless of your outgoings. It is obvious that the cold month bills will be multiple times over the warm month bills. It's the same estimated 4k going on energy bills throughout the year, just split differently. If we have one person who could be paying 300 DD every month, but instead is paying 75 in the summer months, this person is not immediately rushing out to spend the 225 pounds difference just because it's currently in their bank account.

X per month all year round is by no means a universal international standard. There's also no reason to suppose Brits are all uniquely too stupid to manage money.