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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

or does everything feel like a scam these days?

33 replies

InPraiseOfBacchus · 22/08/2022 16:50

Getting ripped off is nothing new. But lately I've been feeling more and more that I can't trust legitimate companies to provide goods and services to an expected quality, or without some kind of dishonesty behind it.

Clothes brands that used to sell decent pieces are now selling plastic tat that falls apart, often bought in from cheap external manufacturers with their label slapped on. Even "posh" brands like Reiss have started selling polyester and poorly finished goods in among their rails. Karen Millen is selling old Oasis stuff with the names scrubbed off and the prices inflated. Not to mention online brands who steal other designers' product pictures for their own websites, and send ugly knock-offs to customers.

It's not just clothes - I feel like I have to put more effort into making sure things I buy for my home are what they say they are. Established names like Le Creuset and Doc Martens are churning out lower quality versions of their time-honoured goods and dressing them up (and pricing them!) as the real McCoy.

I feel like I'm being gaslit into expecting/enduring a lower quality of goods without complaining.

I really feel for people who are more disadvantaged than me, who don't have the time or money to shop around, or who might not have the experience to sniff out a bum deal. The cost of living crisis is only going to make this worse.

Am I the only one? Has anyone else lost faith in a beloved brand because they've pulled the quality out from under their customers' noses? On the other hand, is there a company or manufacturer out there that's still worth their good rep?

OP posts:
Wbeezer · 23/08/2022 09:35

I've started making my own clothes, mainly to avoid polyester and badly finished seams.

I'm n my second blouse and going to attempt trousers next!

Rapidtango · 23/08/2022 09:36

Perfume! We've been clearing an elderly relative's house and she had several bottles of perfume from decades ago (prob 60s/70s). The fragrance is strong, and more to the point, it lasts. DSis and I are very much enjoying wearing them.

Hoppinggreen · 23/08/2022 09:38

I think people have forgotten what the word Scam actually means and it gets overused.
Something being expensive is not a scam
Peopłe not getting the customer service they feel they should- also not a scam
General dissatisfaction with a product or service - not a scam

InPraiseOfBacchus · 23/08/2022 10:25

Hoppinggreen · 23/08/2022 09:38

I think people have forgotten what the word Scam actually means and it gets overused.
Something being expensive is not a scam
Peopłe not getting the customer service they feel they should- also not a scam
General dissatisfaction with a product or service - not a scam

By using the word "scam" I was intending to be more expressive than strictly literal.

I would still say that knowingly selling a classic, well-known product at a high price but with inferior materials and build is getting close to the definition of a scam.

OP posts:
InPraiseOfBacchus · 23/08/2022 10:28

CherryGenoa · 23/08/2022 09:00

Yes, and this is why I buy nearly all my clothes in charity shops. I’ve just bought a velvet jacket, vintage M&S and the quality is incomparable with what is available today.

Brands will change or go bust if people stop buying, but until manufacturers make clothing to last, textile waste will remain a massive global problem. Complaining, and supporting bloggers who highlight this problem to build a movement that demands better will also help.

I buy new for underwear and shoes, but finding good quality is a challenge I agree. I’ve stopped buying footwear online after the expensive branded hiking boots I bought were slippery in wet conditions and I fell over on a walk and hurt myself. Totally not fit for purpose. I thought they might be counterfeit, but on investigation they were the genuine item! Totally agree about Hunter wellies and DMs.

I've started to really love second hand and it's now my go-to whenever I need something. It's shocking to see how nicely made some of the older stuff is - finished inner seams, nice fabric, and good, thoughtful construction. Makes some modern high street items look like a bad joke.

OP posts:
EntertainingandFactual · 23/08/2022 10:33

I was thinking the the same yesterday… Everything seems cheap and nasty.
My favourite clothes shop (always stocked mainly natural fibres: linen, cotton, wool) has just introduced their Autumn collection into stores… Polyester knits, horrible polyester fabrics galore.
Same price, very different quality.

CherryGenoa · 23/08/2022 10:34

A scam is ‘a dishonest scheme’. Whether it is truly a scam or not, if customers perceive it is a scam, they won’t buy.

It’s a fine line but I would say that it’s dishonest behaviour to change the quality specification of a product when a higher one is expected by the customer…and it is a scheme because it is systematic.

BrioNotBiro · 23/08/2022 10:54

The last three jumpers I've bought from M&S and three from Joules all unpicked at the seams within a few hours' wear - they hadn't even gone through the wash yet.

I'm lucky if linen trousers from M&S last one summer now as they are so thin, but I've just reluctantly thrown out a pair I've worn every year since 2001! (and then only because the integral elastic band gave up).

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