Have name changed for this but long time user… obviously I’m not being unreasonable and I realise it is a FWP but I do need the collective wisdom of mumsnet to help please..checked in all of our suitcases together onto a flight with Swiss air on Saturday night with priority luggage, two of them did not arrive back until today…they have arrived with the padlocks opened, cases unlocked and any valuable items (which you might put on eBay if you are a thieving git) are missing including a pair of limited edition Nikes my teenage DD got as a reward for passing exams and something I got as a present for a significant birthday amongst other stuff. My stuff going missing is irritating but DD is rightly upset as obviously I can’t repurchase those shoes and she worked hard for them and were a one-off treat. Airline baggage handling company couldn’t give less of a shit and don’t seem very surprised the cases had been ransacked at Heathrow whilst in their care. I’ve never had luggage go missing before. All the cases had apple AirTags in them so I exactly where they’ve been. I’m up to my eyes at work and don’t have time to spend hours filling forms or on hold…it all seems to be the customer’s problem rather than the company’s to resolve….any ideas how to reduce the level of admin and frustration? I’m a woman of a certain age so I have zero menopausal patience 😭