I do some community care work, and there's a lady who I hadn't visited before.
Some of her family were there on my arrival, I think it was her daughter and partner.
My role was to administer her medication, they didn't say where it was but I walked into the kitchen and saw the lady's care file with a bag of medication on top of it.
I picked up the bag to have a look inside and immediately the daughter burst in saying, "Excuse me, that's my medication."
I said that I was so sorry and that I had believed it was her Mum's due to the location.
She had a face like thunder for the rest of my visit, then explained that her Mum's medication would always be kept in the red box behind the file.
And that if I "had taken the time to read it, I'd have seen that it wasn't her Mum's medication."
That's precisely what I was trying to do by taking it out of the bag.
She then said "If you ever see medication left out, it's mine."
Some families do leave it in the paper bag, they don't put it immediately into the locked box or cupboard. As it was right on top of her file then that's why I looked at it.
Did feel embarrassed but I did apologise, what would you have done?