Called me and asked me to take down bad review

[TotalTired]

Just has a slightly intimidating call, disguised as finding out more facts, regarding a very honest review I wrote for my dentist which involved my kids. An incident happened yesterday and I wrote about it. I mentioned a lot of positives along with the incident.

practice manager just called me saying they will speak to the person. She then said will I please take it down as it doesn’t look good on the clinic. I told her it was 100% the truth and I stand by it. She said she wants me to take it down as it affects the surgery, I told her I will think about it.

aibu - take it down - yes
not being unreasonable don’t take down - no

Leave it up. Shouting at a five year old is vile.

I don't understand why a 5 year old would be scared to go into a waiting area and sit down?

Is the receptionist related to the dentist? If so, your review will do no good as they won't get rid of her.

How were they going to correct it? Send Superman to spin the Earth anti-clockwise to turn back time and hire a receptionist who doesn't shout at kids that are scared of the dentist?

No OP I definitely would not take it down. How dare they treat your little girl like that? As others have said nothing will be done about this vile receptionist if you do that. I'd leave it right there. In fact I'd probably add another follow up review about the phone call. What a cheek!!

I wouldn't take it down. It was your experience and they are the ones with the problem.

I wouldn't take it down just because the practice manager wanted wants you to.

Let her know that you'll consider updating it based on future interactions with the practice. The onus should be on her to address the concerns, not prevent people from highlighting them.

This! ^^ That is a perfect way to reply to the practice manager.

Agree, I would do this.

I wouldn't take it down op presuming that it is accurate. Going on what the practice manager said it sounds like you were bang on as this was not the first bad review based on the same person. They are the ones that need to do something about this, not you.

It is tempting to write a bad review at times, but remember it will follow you around and may damage their business too. Was what happened deliberate? Or malicious?

Sorry didn’t read the whole thread ignore my post above

OP leave you review up, I have had similar issues with a company they contacted me with a snotty email, so I updated my review to reflect the fact they asked me to remove it.

Run a business put valid customer service first.

What’s the point in having reviews if they aren’t honest. People look at reviews and might well base their decision on those reviews. It’s unfair to skate over things that aren’t up to scratch.

We left an honest review of a holiday place we went to. The owner told us to take it down and said all other reviews were 5 star. They can’t have been staying where we were then.

In that case, I'd refuse to remove it on the basis that it's failing to address the problem.

Given that you've spoken to the practice manager before about this, I think you should leave the review. It may look like they're not a very family friendly practice, but it looks that way because their receptionist shouts at children. They may have ignored this before because they didn't know how to deal with this receptionist, but they now can't ignore it as you've made it public.

I would have thought that “social graces” are essential in a receptionist. Her shouting at a child to stop crying is more likely to intimidate any waiting children than another child’s tears.
OP I think you acted very reasonably and used the review process in the manner most people would consider the true purpose. There is concern atm about too many fake reviews

TBH I'd write another review saying that the practice manager asked you to take it down...

The review is fine. Wouldn't stop anyone going for dentistry - the dentist was great as you said. Just highlights that the receptionist is rude.

Agree 100%

I'm surprised a rude, shouty receptionist wouldn't be fired or at least reprimanded and told to improve her attitude. One of the most important parts of being a receptionist should be to put patients, particularly anxious ones, at their ease.

I'd wonder if the receptionist is related to the manager or dentist in some way, or possibly a close friend that would be awkward to let go.

Don’t take down the bad review. I bet they won’t discipline the receptionist on her attitude. They won’t have dealt with it.

I would have taken up my complaint with the practice manager, if it remained unresolved then I would take it further. A review I probably wouldn’t do. But I do think you and your family will be looking for a new dentist, sadly.

I would certainly not take it down!

If your review was honest and factual then no, don’t take it down.