Near miss data breach - DD’s NHS appointment letter.

[user1488481370]

DD (8) was referred to a continence nurse around 7/8 months ago now as she’s still wet on a night.

Difficulty being that one of the continence nurses in the area is our next door neighbour (shes also my partner’s brother’s girlfriend) who has made our lives hell for the last couple of years. So much so they the police have been involved on numerous occasions and she’s been interviewed and cautioned. When I asked for DD to be referred, I explicitly asked that this person had nothing to do with her care.
We got a lovely nurse and DD has made great progress with her.

Said nurse always sends appointments letters, we’ve had numerous letters so far - they have always had the correct address on them.

The latest letter, however, has said neighbour’s address on. I’m so suspicious and really smell a rat. I’ve asked others opinions and they smell a rat too but I wanted the over all consensus from a bunch of anonymous people who will give it to me straight and perhaps won’t humour me and my anxious mind.

Its only because we had a new postie that the letter wasn’t delivered to their house.

I rang the appropriate department last week and asked which address they had on file for DD. They read out the correct address and even simulated a letter to see which address appeared and again, it was the correct one. Lady on the phone was very apologetic and has put a note on the system about the address.

My neighbour really, really has it in for us, without going into too much detail. I’m so paranoid that she’s somehow changed DD’s address on the system, sent the letter and then changed it back again. I just can’t understand how this letter has their address on it. Even the lady I spoke to was perplexed. I want it investigating but are these things traceable? Is it a waste of time?

Should have added technicalally she's family as your BIL girlfriend

@user1488481370

I'm very surprised that the NMC hasn't got involved if she is a Registered Nurse who has received a police caution.

You can refer concerns yourself to the NMC on the website.

Any data breach is also something the NMC would take seriously

@Tirednurse1 I didn't know whether she would only have to declare her caution when it was time to renew her registration?
Shes near retirement age (although I think she gets to take early retirement)

To be honest I could’ve reported her years ago to the NMC for her conduct but knew it would just exacerbate things further (as the police involvement has)

The lady who contacted me yesterday said that the current address on the system is the correct one (which I knew any way after ringing the department up and asking them to check) and she said the next investigation is fairly generic and they’ll speak to the team and go through their processes and figure out how it was sent to the wrong address.

I just feel like it’s too much of a coincidence. I know the address is correct now but I can’t get my head around the fact that it was sent to their address. How?! Surely that isn’t an easy mistake to make. Like someone upthread said, it’s not like when you’re shopping at M&S and you input your postcode and are given a list of addresses to choose from. Furthermore the letter is marked as private and confidential.

If they fob you off put in a SAR to get a copy of it yourself.