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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Holiday Cottage Nightmare

470 replies

AuntySandrasDauphinois · 10/07/2022 20:06

Please can someone tell me what you would do in this situation?

We arrived at our (much anticipated) holiday cottage yesterday to find that it absolutely stinks. I have febreezed every surface so many times and it still stinks. It's worse downstairs but still absolutely awful upstairs, so bad that I struggled to get to sleep last night. We have been out all day today and just got back and honestly I want to cry. More than £1000 we've paid for the week!

I spoke to the woman in the local shop (when I was buying the febreeze!) and she told us some of the local lads had been putting fish through the letterboxes of any known holiday lets. There was nothing to suggest that's what it was but the smell is very fishy/putrid. The village doesn't feel very welcoming to visitors- she also said last year someone had the wing mirrors broken off their car outside overnight!

The Cornish cottage company have been no help whatsoever- the woman laughed down the phone and told us the fish were an urban legend. There's no way to take a photo of the smell to try to claim a reduction. I don't even know if I can last the week. Currently sat in the garden having a glass of wine but I'm dreading having to go inside.

If anyone has any suggestions bar more febreeze please please let me know. I'm trying to be lighthearted about it but I'm devastated. We drove for 6 hours to get here, I'm so exhausted with it.

OP posts:
chaosmaker · 12/07/2022 20:03

Where did the OP go? Or was it just a journalist trying to get a story all along?

Ori1 · 12/07/2022 20:21

Where did the fish go?? Were there any fish in the first place??

BirmaBrite · 12/07/2022 20:38

Where did the OP go? Or was it just a journalist trying to get a story all along?

Maybe she is being marched up a hill, overlooking the harbour, to a giant fish shaped whicker edifice? There will be refreshments after the bonfire with the proceeds going to the new village hall roof fund

VincaBlue · 12/07/2022 20:42

I googled fishy Cornish Airbnbs this morning but didn't see any news stories.

chaosmaker · 12/07/2022 21:16

BirmaBrite · 12/07/2022 20:38

Where did the OP go? Or was it just a journalist trying to get a story all along?

Maybe she is being marched up a hill, overlooking the harbour, to a giant fish shaped whicker edifice? There will be refreshments after the bonfire with the proceeds going to the new village hall roof fund

Hah, a self funding sacrifice! If she was genuine then I hope she's living it up in suitable accomodation.

Yerroblemom1923 · 13/07/2022 09:16

I think Air BnBs have had their day now and need to go the way of ensuites.

Yerroblemom1923 · 13/07/2022 09:18

Ahg posted too soon. Have had their day, seemed like a cheap and easy attraction but now we know better.

Nahimjustaworm · 13/07/2022 11:32

Given that the OP has become a ghost I'd say there's a good chance that the whole story was bullcrap and this was done by a journalist to create a story..... how sad

blueshoes · 13/07/2022 11:40

Maireas · 12/07/2022 16:31

Thanks for the link, but it's the Express.
Did this get into the Guardian, too?

What a poorly written article in the Express. A cut-and-paste job any lazy 13 year old can do. How to fabricate a story out of nothing. Why bother to put it on mn even. Do we add journalistic 'rigor'? God help us.

Port1aCastis · 13/07/2022 12:51

Nahimjustaworm · 13/07/2022 11:32

Given that the OP has become a ghost I'd say there's a good chance that the whole story was bullcrap and this was done by a journalist to create a story..... how sad

A fishy tale perhaps

BorsetshireBanality · 13/07/2022 12:57

A fishy-wishy tale!

Trixiefirecracker · 13/07/2022 19:23

Im over invested in this thread but the OP is never coming back is she? ☹️ Hate it when that happens.

LakieLady · 13/07/2022 20:07

Londoncallingme · 11/07/2022 18:30

Get some weed. The smoke will disguise the smell, and you won’t care anyway.

Fantastic advice! Really made me lol.

LakieLady · 13/07/2022 21:17

Furisgoodwhentheanimalisstillinit · 12/07/2022 01:57

Do you think we’re making this stuff up?

I must admit, I really don't recognise the antagonistic Cornwall that some of you seem to have visited.

I love Cornwall, and have probably been 15 times in the 10 years up to 2019. I've never encountered the sort of hostility that some PPs are talking about. Quite the opposite, in fact.

However, we never went in peak season, which might make a difference, and most of the time we went in a motorhome. We belonged to a scheme where you could stay for a nominal charge at all sorts of places: mostly pubs, but some farm shops and a garden centre or two. And we didn't leave litter anywhere or shit or piss anywhere other than a toilet!

We found local people to be friendly and helpful, and really loved it. But I do understand how desperately unfair it is that local people can't find homes because so many properties are used as second homes or holiday lets.

Saniner1 · 14/07/2022 23:15

Being reported by SW chamber of commerce
that there is a 40% increase in the number of holiday lets in Cornwall over the past 2/3 years. So massive oversupply. The larger letting platforms run dynamic pricing, so prices rocketed too over the last two years of staycations. Plus DishiRishi handing out Covid grants….

But important to note there are three types of accommodation all being conflated into one by a number of parties, with the media and sadly local councillors not truly reporting / understanding the issue.

First are long term businesses who provide self catering holiday accommodation, or who act as agents for it (and who hopefully do it well, unlike the OPs experience!). These businesses are (in the main, and I acknowledge there are always exceptions) fully risk assessed, well maintained and DO contribute to the local economy (approx 30% of Cornwall’s economy overall and more in hotspots). And it’s not just seasonal waiting and bar work. Out of season they employ local trades, they employ local laundries, cleaners etc. They are crucial for the part time work many locals want. Many of the things that make Cornwall nice to live in out of season are subsidised by these long term tourist attracting businesses in the peak. Also worth noting that many of the things that make a holiday let attractive (rural, remote etc) make them crap to live in permanently due to lack of facilities / transport links / schools etc (though that’s a whole other issue
too!). These guys were heavily impacted by Covid, and needed the grants imo.

Second set are the second home owners. Who contribute when they are there, but otherwise the property is closed up. Some (and again not all) of them advertise the property to be let but at hugely inflated prices so that they don’t get bookings, or if they do it’s very much worth the effort. They do this to meet the local assessors threshold of number of days a property should be advertised to qualify for business rates rather than have to pay council taxes. Worth noting though that the local councils have always had the legislative power to investigate and deal with these, but in practice they don’t.

Final lot are the previous long term landlords who have flipped to holiday letting. The driver for this category is partly the increased demand over the last couple of years (which has mainly gone this year as foreign travel reopened) but mainly is a response to increased legislation of the AST market. Whilst this has rightly tightened up on the bad landlords in reality it has also moved a lot of the better landlords out of the sector too, especially the semi retired who put their pension into property (also a government initiative) and now feel exposed as they can’t evict problem tenants.

The sector needs better legislation to identify the true businesses and ensure they are run correctly, Scotland have introduced legislation which should work, Wales are following suit but (imo) setting the number of nights to be let at too high a level for a very seasonal economy - think they run the risk of nerfing their tourism and impacting farm diversification etc too.

By all means have an opinion, but please understand the difference between the types of property in play. The real issue here is the 40% increase / new to letting / flipping, not the long term proper businesses. Also the lack of social housing and the lack of appetite to build and maintain it. It isn’t fair to lump all self catering accommodation in one bucket.

Go on holidays, but book direct with good quality properly registered local agencies and owners. Read reviews, and look for properties registered with PASC, VisitEngland / Scotland / Wales etc. Ask them if they pay living wage to cleaners, check they have fire blankets, smoke and heat alarms etc etc. Make good choices re your accommodation and then enjoy them while being respectful to the locals.

MamaBearof4 · 15/07/2022 13:58

We've often stayed an a Sykes Cottages property and never had a problem.
Love reading the guest book - in one property, a guest had complained about so many things, from cutlery and crockery not being matched sets, to tourist leaflets out of date and the best one - a complaint about flies. The property was on a working farm with fields behind and the cattle shed in front. Flies happen in agricultural settings! And also read of complaints about farm animals making noise.!

alliscalm · 15/07/2022 15:15

Saniner1 · 14/07/2022 23:15

Being reported by SW chamber of commerce
that there is a 40% increase in the number of holiday lets in Cornwall over the past 2/3 years. So massive oversupply. The larger letting platforms run dynamic pricing, so prices rocketed too over the last two years of staycations. Plus DishiRishi handing out Covid grants….

But important to note there are three types of accommodation all being conflated into one by a number of parties, with the media and sadly local councillors not truly reporting / understanding the issue.

First are long term businesses who provide self catering holiday accommodation, or who act as agents for it (and who hopefully do it well, unlike the OPs experience!). These businesses are (in the main, and I acknowledge there are always exceptions) fully risk assessed, well maintained and DO contribute to the local economy (approx 30% of Cornwall’s economy overall and more in hotspots). And it’s not just seasonal waiting and bar work. Out of season they employ local trades, they employ local laundries, cleaners etc. They are crucial for the part time work many locals want. Many of the things that make Cornwall nice to live in out of season are subsidised by these long term tourist attracting businesses in the peak. Also worth noting that many of the things that make a holiday let attractive (rural, remote etc) make them crap to live in permanently due to lack of facilities / transport links / schools etc (though that’s a whole other issue
too!). These guys were heavily impacted by Covid, and needed the grants imo.

Second set are the second home owners. Who contribute when they are there, but otherwise the property is closed up. Some (and again not all) of them advertise the property to be let but at hugely inflated prices so that they don’t get bookings, or if they do it’s very much worth the effort. They do this to meet the local assessors threshold of number of days a property should be advertised to qualify for business rates rather than have to pay council taxes. Worth noting though that the local councils have always had the legislative power to investigate and deal with these, but in practice they don’t.

Final lot are the previous long term landlords who have flipped to holiday letting. The driver for this category is partly the increased demand over the last couple of years (which has mainly gone this year as foreign travel reopened) but mainly is a response to increased legislation of the AST market. Whilst this has rightly tightened up on the bad landlords in reality it has also moved a lot of the better landlords out of the sector too, especially the semi retired who put their pension into property (also a government initiative) and now feel exposed as they can’t evict problem tenants.

The sector needs better legislation to identify the true businesses and ensure they are run correctly, Scotland have introduced legislation which should work, Wales are following suit but (imo) setting the number of nights to be let at too high a level for a very seasonal economy - think they run the risk of nerfing their tourism and impacting farm diversification etc too.

By all means have an opinion, but please understand the difference between the types of property in play. The real issue here is the 40% increase / new to letting / flipping, not the long term proper businesses. Also the lack of social housing and the lack of appetite to build and maintain it. It isn’t fair to lump all self catering accommodation in one bucket.

Go on holidays, but book direct with good quality properly registered local agencies and owners. Read reviews, and look for properties registered with PASC, VisitEngland / Scotland / Wales etc. Ask them if they pay living wage to cleaners, check they have fire blankets, smoke and heat alarms etc etc. Make good choices re your accommodation and then enjoy them while being respectful to the locals.

This is such a sensible post. Although the housing issue is not new, it has been highlighted by the property price rises brought on by the pandemic. In Wales, prices had flatlined for years in areas such as Pembrokeshire.
The problem of unaffordable homes affects every area. Where in London/Birmingham/Leeds can care workers or people in the hospitality sector buy? It’s not even achievable for people in traditional white collar jobs in London, many of whom won’t get on the ladder until their 40s.
Unfortunately, it suits politicians to let people focus on the second home/holiday home issue. As this thread has shown, this risks which damaging tourism, the big earner for these areas.

MamaBearof4 · 15/07/2022 16:35

That is horrible and I really feel for you 😔 to travel for 6 hours only to discover a revolting stench is bad enough, but to have someone who is supposed to be representing the lettings agency laugh at you is just incredibly unprofessional. Whether the shopkeeper is pulling your leg or not, the property reeks and that is unacceptable regardless of how or why it does, and it shouldn't be down to you to try to have to make it habitable.
First, I'd be back on the phone, either to the property owner if you have contact details or the agency again and register an official complaint.
Try and locate the origin of the stench, see if you can trace it to a particular location within the premises.
See if you can find someone independent who could pop in and take a sniff and possibly write a statement confirming it, in case you need a record for making a claim.
If the company are still rude and unhelpful, find them on social media to call them out publicly and help others avoid. Go to your bank, or credit provider which you paid for the holiday from and speak to them as to what assistance you may be entitled to.
I wish you luck with getting it sorted, and hope you manage to enjoy your holiday xx

whatthefunkisgoingon · 15/07/2022 19:46

I’ve been following this thread in the hope OP would update 🙄

whatdoIknowabout · 23/07/2022 18:07

blueshoes · 13/07/2022 11:40

What a poorly written article in the Express. A cut-and-paste job any lazy 13 year old can do. How to fabricate a story out of nothing. Why bother to put it on mn even. Do we add journalistic 'rigor'? God help us.

Is this known as postmodern(wierdness)?

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