Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Boots withdrawing dossette box service

157 replies

Itsnotallaboutmoney · 21/06/2022 19:21

www.bbc.co.uk/news/health-61881272.amp

Name changed for this as I really don’t mind it ending up in the Daily Fail for once.

I seriously cannot believe what Boots are planning. For those of us who have elderly parents (particularly with memory issues) who we are trying to persuade to allow help in the home (to no avail) this is a kick in the teeth. Whilst I understand it’s probably time-consuming etc to fill the boxes, the sheer danger of missed tablets, overdosing or the wrong combination as a duty of care from a profession surely outweighs the cost-saving element of providing this service. My in-laws both currently have memory issues and without this service, the lady who comes in to help each day would not have a clue as to what they have taken each day. My own parents at-home care service will not distribute any meds not in a pharmacy-filled dossette box. So where do the elderly and vulnerable go from here?

This morning I couldn’t imagine anything getting me more wound up than having to book a hotel stay in order for my child to get to a public examination today.. but here we are. I sincerely hope Boots have not tried to sneak this in on a day when everyone is watching the rail strike hoping no one has noticed 😡

OP posts:
UndertheCedartree · 21/06/2022 21:35

Appzy · 21/06/2022 20:57

Pharmacies can provide them with medication. We use to do it for assisted care homes to ensure the carers could mark that they had given each medication at the right time.
Please do ask for support if you need it. There's always alternative things that could help.

I've asked til I'm blue in the face as has my Care Co. Nothing has been offered.

RedCarsGoFaster · 21/06/2022 21:36

PurpleButterflyWings · 21/06/2022 21:25

@Itsnotallaboutmoney

Seems a bit extreme to be freaking out about this, and hope the Daily Mail picks it up. Confused

You can get these boxes from other pharmacies, and at places like Home Bargains, Poundstretchers, Savers, Poundland, Wilkos, Tesco, and B & M, and of course off the internet. (Ebay have them, so do Amazon and Etsy.) It's not like you're never going to be able to get them again, ever!

What a strange thing to get wound up about. Confused

And who is going to fill these boxes for them? If someone can't manage the bottles etc, they can't fill the boxes.

Not everyone will have someone who can do it for them.

Itsnotallaboutmoney · 21/06/2022 21:37

@PurpleButterflyWings we are all aware that these boxes exist. The distribution of meds from these DIY boxes is NOT permitted by the care agencies in many case funded by Local authorities (a cost of which in the case of my relatives is payable on top of care allowances and is ££££) and Who fills the DIY boxes? A dementia patient? Someone with arthritis who cannot open the packets or fill the fiddly boxes?

A strange thing to get wound up about? I hope to God you don’t find yourself in the position of having to worry about these things.

OP posts:
UndertheCedartree · 21/06/2022 21:37

Idontgiveashitanymore · 21/06/2022 21:00

If your parents are having problems the pharmacies can put them into blister packs for free every time , just ask them or your doctors . Better than dosette boxes and you don’t have to worry about them

This is what we're talking about! Boots (and other pharmacies) refuse to give me blister packs - it is not just a case of asking!

UndertheCedartree · 21/06/2022 21:39

Changingmynameyetagain · 21/06/2022 20:58

You can get a chart from your pharmacy, it’s called a MAR chart. The computer system generates them from your pharmacy records. Just ask them for one next time you get a prescription.

Ok, thank you, I will give that a go.

UndertheCedartree · 21/06/2022 21:40

Simonjt · 21/06/2022 20:59

Plus not everyone can open the boxes you do yourself. Mt husband has the dosette boxes as he can’t open bottles, tablet blister packs etc, but he can ‘pop’ the cover on each window when he needs to.

That's a very good point, too.

BrightYellowDaffodil · 21/06/2022 21:42

Doesn’t surprise me, Boots have been cunts for years. Remember the “We’re keeping the price of the morning after pill artificially high to dissuade women from using it” shitshow?

Thisismesadly · 21/06/2022 21:43

Appzy · 21/06/2022 20:31

Unfortunately it is coming down to funding. The service has never been funded by the NHS but pharmacies did it as a service to help the elderly and vulnerable. It was mitigated a little by the fact that GP's would do meds as weekly prescriptions so they would get paid to effectively dispense each box.
However the CCG's have recently decided that GP's can only issue monthly prescriptions for all patients so it is now too time consuming and financially non-viable for the pharmacies.

Additionally there was huge scope for medication errors when preparing dossette boxes, and it wasn't always the best option.

An alternative might be Medicines Administration Charts where you mark off each medicine as you take it. Or patients self populating their own dosette boxes at home.

It's sad but this service will be withdrawn more widely soon I feel.

Yes this.

I wasn’t talking to a boots person a while back. They don’t get paid to deliver this.

PurpleButterflyWings · 21/06/2022 21:48

Itsnotallaboutmoney · 21/06/2022 21:37

@PurpleButterflyWings we are all aware that these boxes exist. The distribution of meds from these DIY boxes is NOT permitted by the care agencies in many case funded by Local authorities (a cost of which in the case of my relatives is payable on top of care allowances and is ££££) and Who fills the DIY boxes? A dementia patient? Someone with arthritis who cannot open the packets or fill the fiddly boxes?

A strange thing to get wound up about? I hope to God you don’t find yourself in the position of having to worry about these things.

Get off your high horse and don't ASSUME that I and people close to me 'don't have to worry about these things.' What an ignorant remark! You know fuck-all about me and my life, so button it.

THIS is 99p from Poundstretcher.

www.poundstretcher.co.uk/7-day-travel-pill-box

6 or 7 people I know use them, each little compartment holds 5 or 6 tablets (which is as much as many other dossette boxes,) and several people I know have arthritis and can easily open the little 'doors.'

There are LOADS of boxes like this available all over the place. Getting wound up about ONE STORE not stocking them anymore is ludicrous.

As I said, get off your high horse and stop assuming ANYTHING about me!

PurpleButterflyWings · 21/06/2022 21:50

In fact the little compartments could probably hold up to 10 or 11 tablets! Just the people I know use up to 6 or 7!

Madbadandusuallysad · 21/06/2022 21:51

I make up dossette boxes for an independent pharmacy. It is very time consuming and takes up most of my working week, as the pharmacist has to check the drugs and make sure I've done it properly in order to ensure a safe and legal supply.
Sometimes we will do a patient's trays up, only for the doctor to make a change of medication then we have to start all over again.
Or patient's family will call to say the carers have misplaced the packs, and then we have to source a new prescription and do it all again.
A lot of pharmacies have cut down on the service locally, I've taken on a few more of these patients that are elderly, housebound or vulnerable in other ways but I'm nearly at capacity.

MsJinks · 21/06/2022 21:55

Yet another nightmare around care in the home - my mother’s carers wouldn’t do meds without a box - and they won’t do them if I’ve poked around in them either - can’t blame them as it would be their responsibility if anything went wrong. I will be happy to pay but not sure how that works - they normally fetch them as well as part of overall package.
The results of squeeze on resources hit in all sorts of ways, most people won’t even know about many of them such as, but together they culminate in reduced quality of living for many people in different walks of life 😞

AlwaysLatte · 21/06/2022 21:55

I never liked those dosset boxes for my Dad as his medication (18-20 pills a day) would often get tweaked and it was then a nightmare to try to identify the pill to remove or add them. I bought these (two in case I went away) and used to dispense them myself. But it's not very helpful if you can't get there to do it every week.

Anabox Weekly Pill Organiser - Rainbow amzn.eu/d/7MAEYKx

AndSoFinally · 21/06/2022 21:56

@PurpleButterflyWings I think you've missed the point. Yes, people with arthritis, etc, can "easily open the little doors" on a dossette box, but they can't get all their meds out of the genetic blister packs in order to put them in the dosette box in the first place!

Or they have caters who come to do a medication prompt for someone with cognitive issues who aren't allowed to dispense meds, only prompt the patient to take them, which they can't if they're in 20 different boxes rather than a blister pack.

Itsnotallaboutmoney · 21/06/2022 21:56

@PurpleButterflyWings and when the person who requires the meds needs them administered 4x a day by a professional career and because they are not in a pharmacy issued box signed off as being filled correctly by a pharmacist cannot get them overseen by the care agency? What are you proposing then? Do you actually understand the issue here? It’s not pound shop boxes are not available to buy at Boots 🙄

i’m not on a high horse. I’m on an actual horse. As I said, unless you are faced with the realities of the withdrawal of this service you really, really don’t understand most of the valid points being made by many on this thread.

OP posts:
RedCarsGoFaster · 21/06/2022 21:56

@PurpleButterflyWings I use one of these for my own pills, however I have the mental and physical ability to organise my own medication. Not everyone does, which is the point I think you're missing.

UndertheCedartree · 21/06/2022 21:59

Appzy · 21/06/2022 21:02

I'm not saying that they know better. I'm saying they work collaboratively and that they may not have the time/capacity/resources to provide the dosette service so they physically can't.
NHS funding for pharmacies has been steadily reduced for years and getting worse, and dosette boxes were never included but were done as a goodwill service.
I feel for you. And I really hope you find a pharmacy that can still provide the service for you.

Thank you, that's very kind.

Simonjt · 21/06/2022 22:00

PurpleButterflyWings · 21/06/2022 21:48

Get off your high horse and don't ASSUME that I and people close to me 'don't have to worry about these things.' What an ignorant remark! You know fuck-all about me and my life, so button it.

THIS is 99p from Poundstretcher.

www.poundstretcher.co.uk/7-day-travel-pill-box

6 or 7 people I know use them, each little compartment holds 5 or 6 tablets (which is as much as many other dossette boxes,) and several people I know have arthritis and can easily open the little 'doors.'

There are LOADS of boxes like this available all over the place. Getting wound up about ONE STORE not stocking them anymore is ludicrous.

As I said, get off your high horse and stop assuming ANYTHING about me!

Things like the box in your link aren’t what boots are now limiting, what you’ve posted is not a dosette box. A dosette box comes preloaded with a weeks medication, it also has the medical details in the lid/cover, so not only can carers administer medication, the pack can be also be used if a person is taken in to hospital as the prescription for each drug is available.

My husband has arthrogryposis, he cannot open pill boxes with doors, sliders or little switches, without a dosette box he is unable to take medication without the assistance of another adult when the dose is needed.

UndertheCedartree · 21/06/2022 22:01

greenacrylicpaint · 21/06/2022 21:03

isn't that a carer's job?

No. And what if you don't have a carer?

UndertheCedartree · 21/06/2022 22:07

PurpleButterflyWings · 21/06/2022 21:25

@Itsnotallaboutmoney

Seems a bit extreme to be freaking out about this, and hope the Daily Mail picks it up. Confused

You can get these boxes from other pharmacies, and at places like Home Bargains, Poundstretchers, Savers, Poundland, Wilkos, Tesco, and B & M, and of course off the internet. (Ebay have them, so do Amazon and Etsy.) It's not like you're never going to be able to get them again, ever!

What a strange thing to get wound up about. Confused

Try reading the thread! Poundland and Wilko's do not provide a blister pack service as they are not pharmacies!

SolasAnla · 21/06/2022 22:11

PurpleButterflyWings · 21/06/2022 21:48

Get off your high horse and don't ASSUME that I and people close to me 'don't have to worry about these things.' What an ignorant remark! You know fuck-all about me and my life, so button it.

THIS is 99p from Poundstretcher.

www.poundstretcher.co.uk/7-day-travel-pill-box

6 or 7 people I know use them, each little compartment holds 5 or 6 tablets (which is as much as many other dossette boxes,) and several people I know have arthritis and can easily open the little 'doors.'

There are LOADS of boxes like this available all over the place. Getting wound up about ONE STORE not stocking them anymore is ludicrous.

As I said, get off your high horse and stop assuming ANYTHING about me!

🙄
At this stage i dont need to assume anything about you.

And you have made it clear that you understand why the blister packs are so important.

UndertheCedartree · 21/06/2022 22:11

Changingmynameyetagain · 21/06/2022 21:09

I work in a pharmacy (not Boots) and we are cutting back too.
We don’t have the time or staff to make up MCA boxes for every patient, we’ve already halved the amount we do.
So many patients have them and they have no idea why or they are capable of managing without them, it’s very time consuming to make up these boxes and the pharmacy does not get paid for doing them so they have to absorb the cost themselves.
We have a Boots branch round the corner and they have also offloaded a lot of their boxes and patients cannot find other pharmacies to take them on because we are all in the same position, too much work and not enough staff.

I do understand that, but surely if pharmacists do it for goodwill, the NHS would leave them to it. To then just stop this service is going to leave a hell of a lot of patients in trouble. Shouldn't pharmacists have some kind of responsibility to the elderly and vulnerable people who rely on blister packs?

UndertheCedartree · 21/06/2022 22:14

Itsnotallaboutmoney · 21/06/2022 21:37

@PurpleButterflyWings we are all aware that these boxes exist. The distribution of meds from these DIY boxes is NOT permitted by the care agencies in many case funded by Local authorities (a cost of which in the case of my relatives is payable on top of care allowances and is ££££) and Who fills the DIY boxes? A dementia patient? Someone with arthritis who cannot open the packets or fill the fiddly boxes?

A strange thing to get wound up about? I hope to God you don’t find yourself in the position of having to worry about these things.

You are quite right OP, some people aren't interested if it doesn't affect them.

UndertheCedartree · 21/06/2022 22:15

BrightYellowDaffodil · 21/06/2022 21:42

Doesn’t surprise me, Boots have been cunts for years. Remember the “We’re keeping the price of the morning after pill artificially high to dissuade women from using it” shitshow?

Wtf?!

UndertheCedartree · 21/06/2022 22:18

PurpleButterflyWings · 21/06/2022 21:48

Get off your high horse and don't ASSUME that I and people close to me 'don't have to worry about these things.' What an ignorant remark! You know fuck-all about me and my life, so button it.

THIS is 99p from Poundstretcher.

www.poundstretcher.co.uk/7-day-travel-pill-box

6 or 7 people I know use them, each little compartment holds 5 or 6 tablets (which is as much as many other dossette boxes,) and several people I know have arthritis and can easily open the little 'doors.'

There are LOADS of boxes like this available all over the place. Getting wound up about ONE STORE not stocking them anymore is ludicrous.

As I said, get off your high horse and stop assuming ANYTHING about me!

Oh my lord! Read the thread!