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AIBU?

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To wonder if I can cancel this online car purchase?

27 replies

phoneybaloney · 20/06/2022 14:27

I'm tearing my hair out. I bought a car online last week from a well known online dealership. It was booked to be delivered on Friday. On Friday morning I was told it would not be delivered.

There was then Fri/Sat/Sun of them faffing about and it's now Monday and I'm STILL car less and yet again another day where I've called and said "we'll chase this up and call you back".

This is the biggest purchase I've ever made. It's scary for me to spend so much money. I paid for insurance from last Friday. I scrapped my old car. I talked autistic ds through our new car, what it looked like, when it would come, etc.

I have a busy life, two kids with different needs in different places and I'm so stressed and annoyed! I also feel like it doesn't bode well in terms of customer service or reliability and I'm worried if I do eventually take delivery of the car I'll regret it.

Can I get this refunded?? I paid in full with my bank card.

OP posts:
MrsBlondie · 21/06/2022 23:02

Try motorpoint we've had excellent service and you can reserve a car online. Then either get it delivered or view it at your nearest garage

EvilPea · 24/06/2022 10:04

Your local (or even not local!) dealer should offer a similar service to cinch. Just have a chat with them, ask for a video call tour of the car. They’ll be well versed in it

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