DPD driver

[onelife22]

Had a notification for a delivery for an item with a value of £200. Item dispatched much sooner than expected.

I then requested delivery for 3 days later as I was on holiday.

Item doesn't arrive on my new delivery date. Checked tracking..... a photo of the item on my doorstep stating it was delivered on the original delivery date.

Contact DPD and seller. Struggle to get through to anyone.

Then a DPD driver I haven't ever met before turns up at my door tonight telling me she had a complaint about a parcel delivered today? I try and explain I've been in all day and the photo was definitely not taken today as I checked it yesterday and it was on there. Also show her my messages confirming a new delivery date and no safe place option.

20 minutes she was stood there trying to explain it was delivered today. She then said she wasn't working Friday and the company she contracts for sometimes 'share' other peoples delivery ID's so it may have been someone working on that.

AIBU 1 but surely it can't be policy to send a delivery driver to your door?

AIBU 2 but how can she say it was delivered today when the photo was on there yesterday when I checked?

It was a gift for my mums birthday. We've been waiting since March for this to come in stock 😫

1. YANBU. It would absolutely not be their policy to send anyone to your doorstep, especially not unannounced. She wants to convince you of her version of events without having any record of it - that's why she came to your house. It's absolutely unacceptable. Giving her the benefit of the doubt to the greatest degree possible, she's trying to squirm herself out of trouble for not following instructions properly by creating an untraceable conversation with you and manipulating you. More realistically, she's trying to harass and intimidate you into agreeing to her incorrect version of events. She may well have stolen the parcel herself. Regardless, make a complaint.
2. YANBU. I have a postgraduate degree in physics and can confirm there's no way for them to have a photo on the app of the parcel delivered to your doorstep yesterday if it weren't delivered until today. I'd studied some quantum stuff but a DPD parcel is far too large to defy the laws of time and space.

Weird she turnt up.. I’d be complaining about that

I did think surely that isn’t their process. She did ask me to tell them she had been over to try and sort it out though which I found odd.

She was definitely attempting to guilt trip me at times. I just said there wasn’t really much I could do as I don’t have it, my neighbours don’t have it even though it appears to have been delivered twice 🤔