I have worked in loads of public facing jobs, and anyone else who has done would agree that over time you see a lot of 'strange' and weird stuff, most of it just seems odd because the people are different to you, or because you are seeing small moments of their lives without context.
However there was one incident that still gives me goosebumps when I remember it, I can't explain it. and I am in no way woo.
I was working in a busy shop, a long counter with lots of cashiers. A lady came to my till with her items and as I was scanning them she seemed very smiley but also strangely in awe of me. I don't know how else to describe it, she was acting like she knew me, but not talking at all, just watching me, more like I was a celebrity.
Clearly I am not famous, I was just a teenager scanning random crap at a till. But she did seem oddly familiar, not like I recognised her by appearance, more like she just felt known to me, it felt strange. Maybe that was just because of how she was behaving.
But then when I was nearly done she said.
'you're going to be alright, Joni' and she put her hand on mine in a very warm and affectionate way. She then said
'it's going to be ok - one day you'll get everything you want, you'll see'.
Her eyes were glistening and then she took her bag and walked out of the shop in a calm, even way.
I was utterly stunned and shocked. There was no way she could have known my name. If she hadn't called me by name I would have assumed she mistook me for someone else.
She didn't say anything else at all - no pleasantries or whatever.
It was so so strange but the experience stayed with me.