Energy bill from supplier who ceased trading

[ILoveAndrew]

My old energy supplier ceased trading early last year and I got a letter saying to wait for a letter from a new supplier who will ask for any debit owed. Well, 15 months later I have received that letter and I owe almost £500 which according to the letter, must be paid within 14 days. I don't have £500, but will be able to pay monthly installments until it's cleared. Would the energy supplier possibly accept that? Just another thing to have to worry about!

If you haven’t been paying energy all this time, you should have been putting some aside for when you did get that new supplier. Having said that, I’d give them a call and ask for a payment plan. If you explain the circumstances, they may allow it or work with you to get it solved. Will keep my fingers crossed for you!

Thanks @LookAtThatCritter . I have been paying for energy, but I moved at the same time and so moved to an entirely different supplier. Thanks for keeping your fingers crossed for me!

Maybe ask the energy supplier? You'll probably get a better answer from them than from anyone on here who won't know all your personal details.

www.ofgem.gov.uk/check-energy-back-billing-rules

www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-bill/you-havent-received-a-gas-or-electricity-bill-in-a-while/

If you moved are you sure the whole amount is for when you were liable?

@Herbyhippo That's very helpful, thank you! I didn't know about the back billing but it's good to know!

@namechange30455 Yes, it is the amount I'm liable for, unfortunately.

Are you saying that you were in property 1 and your supplier #1 wrote to you and you had a period of time when you used the utility without paying.

You subsequently moved to property 2. You have been in property 2 for 15 months.

You did not inform the supplier #1 for propety 1 that you were closing out your account as of date x with utility meter usage reading Y?

Your utility in property 2 is a different supplier #2.

Is the £500 for the period before you moved or is it inclusive of the 15 month period?