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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that companies completely ignore the "I don't want your spam" tick boxes?

17 replies

SoupDragon · 19/05/2022 10:58

I always check and either tick to say I don't or untick the box that says I do want to receive promotional emails and yet every single company sends me promotional emails.

do you think any companies actually take any notice? Surely this counts as a misuse of personal data.

(it's no big deal, I just unsubscribe as soon as I receive the first bit of spam)

OP posts:
Chemenger · 19/05/2022 11:03

Not only that but they email offering to sell you the exact thing you have just bought. I recarpeted my entire flat and put new flooring in bathrooms and kitchen. Every square inch of the flooring renewed. That triggered an email a day from the carpet shop. They seem to think their own carpet doesn’t last out the week that it’s laid in.

pjani · 19/05/2022 11:05

I hate this so much and totally agree. I complain and kick up a stink when I can because it’s such bad practice (isn’t it against GDPR)?

Chemenger · 19/05/2022 11:05

I wouldn’t mind the odd email, say once every couple of months from companies I’ve bought from, but if they email every day (Biden, I’m looking at you) I unsubscribe. So rather than prompting me to think of them occasionally I forget them entirely.

SoupDragon · 19/05/2022 11:52

The most recent one was Sports Direct and there is clearly no point in complaining as they won't give a shit.

I even took a screenshot showing I'd ticked "do not spam me" and yet, almost immediately, I get an email welcoming me to SD. Tossers.

OP posts:
fedup078 · 19/05/2022 11:55

I was thinking of starting a thread on the same thing.
I'm utterly bombarded and I always make sure I tick the no spam box

gwenneh · 19/05/2022 12:02

Ticking the box opts you out of a very small portion of emails classes as promotional. Emails like a “welcome series” (sounds like what you had with SD), updates on your purchase, yearly reminders, etc are all different types of email and under GDPR they can still be sent to “opt-out” addresses. The logic is those are communications based on an existing customer relationship so they don’t get classes as promotional, they’re what’s called transactional.

Even things like a coupon can be considered transactional - for example, you can’t send a coupon promotion to an opt-out but you can send them a “happy 12 months since your last purchase, here’s a coupon to celebrate!” email as the communication is based on an existing business transaction.

It’s complicated, there are quite a few grey areas, and you have to contact the company and ask for your information to be completely removed to get around it-ticking the box usually just steps you down to “transactional only” because otherwise you can’t get things like shipping notifications.

BigCheeseSandwich · 19/05/2022 12:04

Yes! I totally agree.

i am also intrigued by the companies that send you an email every single day - it does not make me want to buy their shit, does this work on anyone?

BigCheeseSandwich · 19/05/2022 12:05

That’s really interesting @gwenneh

Chemenger · 19/05/2022 13:06

Chemenger · 19/05/2022 11:05

I wouldn’t mind the odd email, say once every couple of months from companies I’ve bought from, but if they email every day (Biden, I’m looking at you) I unsubscribe. So rather than prompting me to think of them occasionally I forget them entirely.

Boden! POTUS never emails me.

BarbaraofSeville · 19/05/2022 13:31

Grin at Biden. I'm obviously a terrible Mumsnetter as I was wondering why Joe Biden would be spamming @Chemenger but I now realise that it was Boden, who ironically are one of the few companies who I don't get spam from.

OP YANBU, it's infuriating and obviously GDPR and all those 'please sign up or we'll never be able to email you again' emails when the regs came in meant for absolutely nothing.

You don't even have to buy anything anymore. Merely looking at the website appears to open the floodgates unless you're very careful to customise the cookie settings.

I have thousands of emails in my Google account and I'd say that 99% of them are promotional emails where they claimed I signed up to buy I didn't because I never do.

yellowsuninthesky · 19/05/2022 13:35

pjani · 19/05/2022 11:05

I hate this so much and totally agree. I complain and kick up a stink when I can because it’s such bad practice (isn’t it against GDPR)?

Against the Privacy and Electronic Communications Regulations.

They can send you marketing emails about similar products and services but not if you have specifically opted out of them.

So some companies try to dress it up as a "service" email. Doesn't work.

all those 'please sign up or we'll never be able to email you again' emails when the regs came in meant for absolutely nothing it was nonsense - as ever people with a little knowledge misunderstood the rules.

yellowsuninthesky · 19/05/2022 13:36

i am also intrigued by the companies that send you an email every single day - it does not make me want to buy their shit, does this work on anyone

I just unsubscribe if people email me too often. December is the worst with "Advent calendar" promotions so you get emails every day!

fedup078 · 19/05/2022 13:36

And then there's the 'have you got an email address for your receipt.....' at the till.
Fair enough if you really were only going to send the receipt to my email but I know from experience that's not the case

DelurkingLawyer · 19/05/2022 13:56

Very illuminating that you only get omitted from a small proportion of the mailing list if you opt out.

On a related note has anyone noticed an increase in the number of postal catalogues recently? I have been getting 2 or 3 a week, all from companies I have never had anything to do with. Saint and Sophia, the Fold, Boden etc.

Most of them make you email their unsubscribe email address, which is enough of a pain. But when I emailed Saint and Sophia the cheeky sods sent a link to a google drive doc requiring me to fill in the details again, plus a load of additional info without which the form couldn’t be submitted. I wrote back sharpish and told them they had better get me off their list right now. Do they think this behaviour encourages anybody to buy their stuff?

gwenneh · 19/05/2022 14:14

First, Biden spams. A LOT. US has no national GDPR. Impossible to get taken off of political campaign lists. So Boden isn't the only offender!

Marketers are investing in print advertising because everyone is working from home and this is now a very good way to reach people where they physically are. it's also harder to ignore than an email. Print's more effective than it's been in the last decade. So yes, the uptick in the numbers of catalogues you're getting isn't your imagination, it's a pandemic reaction marketing trend.

So some companies try to dress it up as a "service" email. Doesn't work.

Some of the emails will certainly toe the line, but pass the "legitimate interest" test. Browsed a specific web page? Put a product in the cart & then never purchased? Made a transaction 5 years ago and now there's an updated version of what you bought, or it comes in a different colour? Legitimate interest in the product.

These are all also examples of automated campaigns. They're triggered by your behavior and sent out individually, not to a broad mailing list. That's another way in which they stay within the bounds of GDPR -- personalisation.

Not only does it fall within the bounds of GDPR, it does work from a marketing standpoint. It takes significant time and ££ to create automated campaigns, with investment in the tech, designing the emails, monitoring the campaigns, etc. -- companies aren't putting this level of investment in something that doesn't work.

You can, under GDPR, have your data scrubbed entirely. But even then, sites with logins, etc. can still send you messages based on privacy/account changes (legally required.) So you never really get out of the system, you just go onto a suppression list.

fedup078 · 25/05/2022 10:27

So I haven't been with RAC for years yet suddenly I've had marketing emails the last 2 days
I also booked a play group for ds today which wouldn't let me go past the tick for promotions box to complete the booking

sueelleker · 25/05/2022 11:04

I entered a competition on-line, and keep getting emails from them. I've tagged it as spam at least a dozen times, but they still keep coming.

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