Costa - aibu to this their deal is unclear

[Cheeseandbiscuits2]

Went to cost this morning it's said on the board £1 or £2 breakfast deal. I thought oh great ill have that, I've had it before at a different drive thru Costa. Last time I got the sausage bap and large drink for £2 and thought wow that's such a good deal.
Anyway today get to the front ask for the £1 breakfast deal. They put it through and say £5 whatever please. I questioned it and said but I thought it was £1. The woman was rude and said no it's this amount. I then told her that another Costa location had done me the £2 deal. She scoffed and said what Costa? No way, there no way that would have happened, definitely not.

So basically called me a liar. All I could say was I'm not lying. If that's what she's saying it cost then fine ok but I don't appreciate being called a liar.

I just don't understand how 1 Costa is doing 1 thing and another isn't. Also the boards aren't clear. It is not a 1 or 2 pound breakfast deal if the total cost equates to 5 or 6 pound in the end. Very misleading.

Who's unreasonable?

I think there was some kind of error at the other Costa. Even a drink on its own costs more than £2!

If you have a cooplands nearby, they do a sausage or bacon bap plus hot or cold drink for £2.40 👍

Not sure about your specific case but during the lockdown, when it was buy one get one free or eat out to help out which ever it was, different costas that I went to had different rules and it was really irritating to not know what I was going to have to spend, in the end I stopped going to the branches that were basically not offering the deal

I'm sure the manager was pocketing the extra cash

She probably thought you were chancing it, which is why she was so rude.

www.costa.co.uk/terms-and-conditions

The deals are explained here.

I would have asked 'what is the £2 breakfast deal then please?'

Then asked for whatever it was.

I work in retail and the number of times I've heard "other store lets me do it!" or "I've been allowed to do that before!" when I know it's a lie.

It is deliberately misleading, however there has never been a coffee & roll for £2 deal and there is no way to even put that through the toll, they system simply hasn't got the option so someone has made a mistake somewhere.

Yabu.

I go to Costa every single day. (Not always the same one)

it’s never been drink and breakfast for £2.

This is what I did in the end. I said it's OK then I'll leave it.
Didn't fancy buying it anyway after being called a liar

Well when I first looked at the deal when going through the drive thru I did think that's so cheap and then they charged me £2 so you can't blame me for thinking it again when the other Costa had in fact done it for £2

Drink AND breakfast for £2 just wouldn't happen.

Maybe you got lucky with a new employee.