I’m in the middle of a garden disaster. Help!
I had artificial grass laid (I know I know, big MN crime) by one company at the end of last year. They messed this up (and everything else but that’s another story). They left. So… got another local contractor who has done work for someone I know to come and assess. He commented how terrible the base work was and how the grass had been laid (incorrect fixings, not enough adhesive etc) and quoted to fix. He did this and I paid some weeks ago.
Since this time however, the grass has become lumpy and uneven and been commented on by several other contractors and friends that have been to my property. I contacted the contractor who came this week with a view to rectify the issue. He took up the grass and said the problem was because mud had gotten onto the grass after the initial laying and had since gone through to the underneath and dried, creating lumps and affecting the surface of the sand base. I should add he did not clean the grass of the mud before re-laying it:
I messaged him the following day about the second piece of grass as this had not been taken up (I had to go to work so did not see what occurred for the full visit) despite being creased and was told it was ‘fine’, that he was already doing work that wasn’t really his to do and given it was essentially second hand grass would always be rubbish. This was not said on quoting or accepting over £2.5k for the remedial work.
He has offered to re-surface and re-lay the one piece but ‘will not be coming back to do anything further’ and will not entertain doing anything about the second piece.
AIBU to request a full refund? As per the advice from CAB under the Consumer Rights Act 2015 it says for work done where the material is supplied by me, a full refund can be sought. I received no reply to this suggestion but separate correspondence offering a day of labour as a refund so I can appoint someone else should I wish - however this will leave me financially screwed over, yet again. I do not want to take this to small claims court ideally but also do not trust the work will result in the desired end product either, especially after things have turned sour in our correspondence and based on the previous issues.