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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Scammed for ipad screen replacement!

47 replies

Nobeautysleep · 30/04/2022 20:34

Took my ipad to a phone shop to get the screen replaced. The guy told me it was an iPad Air gen 5 and that it’d cost £150 to fix it. I was so preoccupied with the kids that I just said yes. He put a sticker on it saying its a gen 5.
paid and collected it today, but when ive checked its actually a 2014 1st generation ipad thats basically not worth the of the repair.

AIBU to go back to the shop tomorrow to ask for a refund on the basis that he has sold me something that I don’t actually have (ie a gen 5 screen when its a gen 1 ipad)?

Does anyone know if I could do a section 75 claim based on it being a misrepresented as I paid on card.

Feeling very stupid right now.

OP posts:

Discovereads · 30/04/2022 22:02

Nobeautysleep · 30/04/2022 21:48

like I said before I didn’t know what model
my ipad was. I was relying on him to tell me, naive yes but thats what happened.
its a scam as hes given me a price and ive accepted based on a false representation of what the repair actually was.

It’s not a scam OP. He gave you a price for a screen repair which you accepted, he then repaired the screen. He did exactly what you asked him to for the price you both agreed on in advance of the repair.

The Gen of the iPad is irrelevant. Think of it like a windscreen repair on a car. You took your car in, the repair guy misreads the plate of your 2002 Honda Civic and says, oh it’s a 2012 Honda Civic then? You say “why yes it is” and then he repairs your windscreen and you are now accusing him of scamming you because your car was a 2002 Honda Civic instead of a 2012 Honda Civic. That is how ridiculous you are being.

The age of your iPad has nothing to do with the repair you asked him to do. There was no “false representation”

BotterMon · 30/04/2022 22:04

Think you need to look up the definition of scam. You were not scammed.

Original poster

Nobeautysleep · 30/04/2022 22:06

So he literally said to me that the price depended on the model!
But it seems IABU, I hope none of you who have been so quick to judge have anything like this happen to you.

OP posts:

TheOnlyLivingBoyInNewCross · 30/04/2022 22:29

Look, I get that you feel stupid. But to be honest, if you weren’t concerned enough about the price he’d quoted you to challenge it, or to have done the research beforehand to check what model your iPad is and what it should cost to repair, you can probably afford the £150! Because there’s no way I’m shelling that out without doing my homework first because I can’t afford to.

AChocolateOrangeaday · 30/04/2022 22:35

Why didn’t you check it beforehand and what made you do so after paying for the repair?

PatriciaHolm · 30/04/2022 22:52

A new screen for a gen 5 would cost considerably more than £150 - www.ismash.com/collections/ipad-air-4-repairs

These guys quote £249 for a gen 4.

So I suspect you got what you paid for.

SaintJavelin · 30/04/2022 22:55

You weren't scammed.

RedHelenB · 30/04/2022 23:00

Nobeautysleep · 30/04/2022 22:06

So he literally said to me that the price depended on the model!
But it seems IABU, I hope none of you who have been so quick to judge have anything like this happen to you.

But nothing had had happened. Gerbils you the price to fix it, you were happy to pay that and now it's done. No scam, just he quoted the wrong model. YABU.

lilao · 30/04/2022 23:03

Are you sure it's Gen 1?

Even my 2011 iPad was Gen 3 or 4 as they didn't make the 1st gen?

What charging port does it have? Lightning or the older one?

I agree that you shouldn't have agreed to pay it if you weren't happy

rahjama · 30/04/2022 23:07

Op you can't post an IABU then get uptight and defensive because you're told YABU.

watchingrnfire · 30/04/2022 23:10

Can't believe the responses on here. I'm with you op! I have 3 iPads, I couldn't tell you which model they are! I know one of them is the iPad Pro but couldn't say from what year or the actual model name for it. I know I can check on settings, but I haven't had the need to.

I completely get how op didn't know the model of it was and unaware of checking on the settings. I don't see how telling op it's her fault for not knowing is helpful in any way!?

Op I would contact the store and ask how much a repair for a gen 1 would cost and then based on that take it from there. You obviously trusted he's telling you the correct model and had no reason to think he's lying.
We all get preoccupied with children sometimes when out and about so I really don't blame you at all!

KrisAkabusi · 01/05/2022 00:07

Replacing an iPad screen is expensive. You are unlikely to find a shop that will repair any for less than £150. If the op had gone in and he'd said "It's a generation 1, it'll cost £150 to repair", she would have agreed anyway. She has not lost anything. She has not been overcharged anything. She has no case here.

steff13 · 01/05/2022 00:40

Nobeautysleep · 30/04/2022 20:57

I didn’t know what model it was. He told me it was a gen 5. He lied to me.

I think if he lied to you about what generation it was, that really only matters if he was selling it to you, and he told you that it was a generation 5 when in fact it was a generation 1. But it already belonged to you and therefore it was your responsibility to know what generation it was. As far as I can tell from Google to Generation 1 came out in 2014 and the generation 5 came out in 2020. I may not know the exact model of my phone, but I know whether I've had it for 2 years or 8 years. As far as the repair being worth more than the iPad itself, certainly you should have checked that before you went to have it repaired. I don't think you've been scammed.

DropYourSword · 01/05/2022 01:14

Nobeautysleep · 30/04/2022 21:48

Eh??

So, if he'd said what model it was you'd have decided not to bother with the repair?

Unless the repair would have been quoted cheaper for an early Gen screen, the guy has done absolutely nothing wrong. You sound more like the scammer!

SwanBuster · 01/05/2022 02:15

It may well just be a misunderstanding in how that shop labels ‘generations’ and how you interpret them.

for the standard iPad, the chronology was something like this:

iPad (2012, 4th generation)
iPad (2012, 3rd generation)
iPad (2011, 2nd generation)
iPad (2010, 1st generation)

then Apple introduced the Air in 2013, which fits around the date of your device. He might just be calling the 1st gen Air, a gen 5 iPad. Which it kind of was.

now - 100% it was uneconomic to repair the device - but the price was actually reasonably fair. His assumption would be you cared about getting the device itself back, perhaps because you hadn’t backed it up.

it would absolutely have been the right thing to do for him to point out it’s an uneconomic repair and do you want to go ahead, but also he might rightly assume you knew what you had.

SwanBuster · 01/05/2022 02:18

the price was reasonably fair because iPad Air screens are a bugger to fix. And probably to source at the moment. If I was doing it for a living I’d probably charge similar.

so yeah, next time if you don’t care about the day, or have a auto I cloud backup, just go and pick up a second hand one for less. But that’s on you to work out

Original poster

Nobeautysleep · 01/05/2022 04:41

Thank you for all your responses - I am not being uptight or defensive, I was just replying trying to explain a bit more. Totally fine to accept IABU but I felt like I’ve been taken advantage of as I trusted someone to help me out. Obviously im not going to go back to the shop now!

OP posts:

fairylightsandwaxmelts · 01/05/2022 06:37

But I don't see how you were taken advantage of.

You agreed to pay £150 to have your old iPad repaired. If you didn't think it was worth it, you should have said so and gone elsewhere, not agreed, taken the repair and then complained afterwards.

I suspect you're just feeling a bit silly that you paid so much to repair such an old iPad when you could have bought a replacement for less - and I would feel the same - but it's not the shops fault!

Florrey · 01/05/2022 06:55

Sorry but YABU. You agreed for him to fix it for £150 and he fixed it for £150. Your complaint is that he didn’t say “this isn’t worth fixing”. That’s not his decision - you asked for it to be fixed.

MangoTango28 · 01/05/2022 10:17

You are being entirely unreasonable - the gen of the iPad has nothing to do with screen fix which he has done . Your being abit ridiculous to be honest....
It would have been the same cost gen1/gen5. He didn't replace the iPad already which would have effected cost ....

I say this as someone still somehow running gen1 air also.

MangoTango28 · 01/05/2022 10:17

Replace the iPad altogether *(not already )

MacaroniBaloney · 01/05/2022 10:38

The i pad must have still been working for you to have thought a screen fix was the solution, rather than saying. 'Its stopped loading apps, is v slow and a pain to use', time to upgrade.

Sounds like someone has commented, after it was fixed that it was a silly thing to do (if it was already a croc).

If it still works fine, then there's not a problem?

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