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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Didn't see a message on Teams from a manager at work, they think I ignored them

42 replies

ihateteams · 01/04/2022 17:19

I was messaged yesterday afternoon on Teams by a senior manager at work in our group chat, they tagged me. I was having IT issues at the time so was restarting my computer so missed the notification and didn't see it when I logged back in. They then messaged me again after I had logged off for the evening, tagging me again.

I didn't see either of those tagged messages in the group chats or the notifications when I logged in. It was only when they directly messaged me that I went to check our group chat and saw it (it wasn't showing that there were any new messages in the chat so I hadn't looked at it).

I apologised and said I didn't see the message and promptly did what they were asking of me, but I feel like they think I was ignoring them deliberately?

AIBU to hate Teams

OP posts:
Neongoddess · 01/04/2022 21:19

We always talk about how some times it does bing or doesn't pop up.

If its urgent we ring eachother. Or we just wait until someone gets back.

I wouldn't jump to assuming someone is ignoring me if they didn't respond. I would assume a teams issue.

Booboobagins · 01/04/2022 21:34

Everyone knows Teams is not perfect, you did as they asked so no worries.

I would raise this at a future meeting though and ask people to use DM instead - this is part of business etiquette these days so should be easily adopted.

ExplodingElephants · 01/04/2022 21:36

This is why we have a WhatsApp group for work. We strictly don’t discuss work things on there but one thing it’s used for is to alert someone if you’ve sent them an urgent email to respond to. Everyone in our team seems to respond to WhatsApp whereas Teams messages seem to get missed a lot.

Antarcticant · 01/04/2022 21:53

This happens all the time where I work. Teams is particularly annoying because you have separate feeds for groups and chats; it also seems to stick people randomly on 'do not disturb' so it's really hard to keep pace with notifications.

Cbes · 01/04/2022 22:07

She will know Teams is rubbish for this.

When people ignore my message I don’t hold it against them unless they are a serial offender.

Interesting to see all those saying she should have emailed instead. You are MUCH more likely to get a response from me by message than by email. I often don’t clean up my unread mail for days at a time.

Notanotherwindow · 01/04/2022 22:40

I'm sure that they know teams is a bit hit and miss. You may be overthinking it a bit.

dipdye · 01/04/2022 22:41

Happens all the time.

If you make a fuss about it op, it's a case of 'ye doth protest too much'

bellac11 · 01/04/2022 22:43

What makes you think they think you were ignoring them, this doesnt make sense

FeckTheMagicDragon · 01/04/2022 22:45

Senior managers are human too, they will understand. Once she got hold of you, you did as asked. I get missed (ignored 😄) all the time.

Iheartmysmart · 01/04/2022 23:01

I joined my new company back in December just after they had been bought out by a bigger organisation. We’ve slowly been transitioning onto new company email addresses and mine was done last week. I think everyone assumed I’d automatically have the new email address because I joined just after the company buy out but that wasn’t the case so I had over 500 emails which I’d never seen before. Many of which were asking me to do certain tasks. They probably think they’ve employed the most incompetent person ever!

Summerfun54321 · 01/04/2022 23:19

What’s wrong with a phone call if she needed to get hold of you?

Brefugee · 02/04/2022 08:50

i also think it is as well to discuss within your team/company what the procedures should be. If they set great store by communication by teams you need to get in the habit of regularly checking. If they get irritated by you not answering email/teams msg/DM/slack/whats app then it needs to be made clear that if something is urgent you need to follow up with a call (or whatever messaging method is compulsory in your team/company)

etc etc

cakeorwine · 02/04/2022 08:55

@Brefugee

i also think it is as well to discuss within your team/company what the procedures should be. If they set great store by communication by teams you need to get in the habit of regularly checking. If they get irritated by you not answering email/teams msg/DM/slack/whats app then it needs to be made clear that if something is urgent you need to follow up with a call (or whatever messaging method is compulsory in your team/company)

etc etc

Maybe they should have that discussion on Teams in a Teams channel. Then people who use Teams can see it, take part and decide on what needs to do - and then there'll be people who don't use Teams often will just claim ignorance of the discussion and then complain about missing out on the discussion!
sonjadog · 02/04/2022 09:08

I do this all the time. In my experience, if it is important then someone will email me.

Brefugee · 02/04/2022 13:28

Maybe they should have that discussion on Teams in a Teams channel.

Grin i do sometimes wonder how some companies survive when they apparently have no standard operating procedures, people are incapable of communicating with each other and managers don't know how to pick up a phone

RaRathebravelion · 02/04/2022 13:30

I wouldn't assume they think you were ignoring them but I expect they may have been annoyed if it took three attempts to contact you.

It's more likely (in my experience) that they would think you were away from your pc and not working tbh.

RaRathebravelion · 02/04/2022 13:32

I also wonder why you think they thought you were ignoring them.

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