I joined a gym in October of 2020 and paid an annual fee for membership. Due to covid shut down etc the renewal of the membership was due on the 1st of April. I got a reminder letter in late Feb to renew before 1st of April. The renewal fee seemed fine and I tried to renew in early March. However when I tried to renew the fee quoted was much higher and so I got in touch with the helpdesk. Eventually someone spoke to me and said that there was a mistake in the letter from the renewals team. They then gave me another quote which was even more expensive then what the booking app was asking for! I was then asked to send a copy of the renewal letter which I had to scan in and had another call. This time I was told that they will honour the initial price that was quoted. So I thought fine that’s all sorted, until when I went to pay and it would still be showing the older price. I wrote back to the gym and they said they will check with head office and sort it out. It was still not sorted out and then I was told that I needed to pay the more expensive price and there is nothing they can do about it.
So, I asked to know how I can cancel my membership and what the terms would be. I got a message saying your membership has been cancelled and I was free to use the GYM until July. I was a bit suspicious and so I fired an email to ask exactly how much it would cost me and got a casual response that was 1/3 the cost of the quoted membership!
Is this something that’s allowed or am I being the unreasonable not waning to pay them for the full cancelation term given they have mucked me about so much? Its impossible to talk to someone as they say they have centralised their membership. The worry I have is that I will be taken to debt collectors and it will be another level of hassle. I really just want to renew at the original price that I was quoted at, what would you do?