Like most people I've spent a lot of the last two years listening to hold music and being told my call is important before being cut off. I've kind of come to expect that any dealings with any government department will be frustrating, truncated and unsatisfactory. I know that there are some people - DVLA, HMRC, Passport Office - who no longer deal with queries at all.
But today I finally managed to get through to Octopus. I've been trying for a while, because they took over my gas and electricity after my previous company went bust, and now they've sent me an email offering what they say is their best deal which involves me paying £150 more a month than I was previously. Plus they've finally got their act together and actually billed me for the period between September and now which is obviously hundreds, with just a week to pay it.
Obviously I'm going to have to pony up but I do balk at such shoddiness - not billing me throughout the winter despite me requesting it etc. And to top it all when I was on the phone getting gouged up the arse by them I could quite clearly hear Judge Judy playing in the background, which the call centre agent was obviously listening to, from home.
AIBU to think that if we're all going to get fucked over - which we are, no doubt about it - these corporations should at least pretend to act professionally while they're doing it?