Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Do I need to do anything else??

12 replies

kensington09 · 15/03/2022 18:45

Hi,

Looking for a bit of advice please.

My DS has only ever been picked up at nursery by myself or DP. Yesterday my sister was coming to visit and was close by to the nursery so wanted to pick him up. I told her I'd ring the nursery to let them know and I gave her the password we set up with nursery when he first started that is to be used if anyone other than myself or his dad is to collect him. My sister was going to ring the bell to ask for my son while I called them to advise.

The nursery didn't pick up, so I called my sister to tell her & she said it's ok I've already got him.

So they gave my son to someone who they had never met before.

I advised nursery today what happened and the manager has called to apologise. She has said that she is going to re-train the staff and it was a newer staff member who is learning.

Would everyone else leave it at that? It's making me feel uncomfortable. I mean luckily it was my sister & I was aware so everything was ok, but what if it wasn't??

Not sure if I need to take it any further or just leave it as they are going to re-train their staff?

OP posts:
Fistikfistik · 15/03/2022 21:21

Not great I agree bt if she used the password? Surely they should have a policy of parent confirming first and then the password. I would follow up with nursery

Sapphire387 · 15/03/2022 21:32

I'm confused. Did they ask her for the password and did she give it? Surely that is the point of the password.

PandoraVictoria · 15/03/2022 21:33

I read that as she didn't get asked for the password, they just gave her the child because she asked for him.

Original poster
kensington09 · 15/03/2022 21:50

That's right @PandoraVictoria , I gave my sister the password and told her she'd need it to collect him. But they never asked her for it. She rang the bell, said over the intercom she's here to collect XXXX and they handed him over

OP posts:
Original poster
kensington09 · 15/03/2022 21:53

@Fistikfistik apparently that is the policy. But it didn't happen. They wasn't told by me that anyone else was picking him up (because they didn't answer the phone when I tried calling) and then they didn't ask for the password

OP posts:
purpleme12 · 15/03/2022 21:57

It is bad but I would leave it now as you've had a word and they seem to have accepted responsibility

pilotr · 15/03/2022 22:04

I would be angry!
If you're not satisfied, your options are to vote with your feet and leave, or possibility report to ofsted (not even 100% they would look at this). If you're not angry enough to do either, then try and put it behind you and carry on.

drawingpad · 15/03/2022 22:19

They have acknowledged, apologised and said they will take action to prevent this happening again. I think that's reasonable.

Whatsmyname100 · 15/03/2022 22:24

I would be very upset at this. Surely anyone with any sense would know to never hand a child over to a stranger without any sort of check. If you need training to be told this then I would be wary of this nursery and their lax procedure.

Bryonny84 · 15/03/2022 22:25

That's not OK. What if it was a custody situation? You can't just pitch up and take a child without checks being made. If there were procedures in place then the nursery didn't follow them. Report to the council or whoever and I'd find another nursery.

Original poster
kensington09 · 16/03/2022 07:08

About half & half in the responses.

Another thing which is making me think should I report is another incident happened around 2 years ago when he first started at the nursery.

He was very young (under 1) and was on medicine at the time. 2.5ml 3 times a day. I gave them the medicine, filled in all the forms they required to say how much / what times etc. they called me an hour later to say they had gave him double the amount in error! (5ml instead of 2.5ml)

Again, they said they were going to re-train the staff and I left it at that. But it's making me think are these two incidents, big mistakes in my opinion, unluckily only happening to my son, or is there other mistakes across the board & I just don't know about them because it's happened to other children??

Also it's a private nursery, so I wouldn't report, if I choose to do so, to the council would I? Would it only be ofsted I could talk to??

OP posts:
girlmom21 · 16/03/2022 07:15

I'd report this. I'd be furious. There are children with safeguarding issues etc at our nursery.

NRP's or birth parents loo collecting previously abused children or cared for children could be catastrophic.

New posts on this thread. Refresh page