Arrivals
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Don't rely on the welcome desk at whichever airport you end up going to being any use to you. The one at Luton had a leaflet in Ukrainian about medical services and that was it. I believe some other sites are a lot more helpful - there was talk of toiletry bags, help with onward travel etc. The free travel for 48 hours message doesn't seem to have percolated through the UK transport network so be prepared to explain yourselves at each stage of the journey.
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Phone cards*
Three will give you a SIM card with a month's worth of data, texts and calls (which are already free to Ukraine).
Vodafone are doing a six month SIM offer but you have to request it via a charity. You can ask via the Red Cross, who I believe are also offering a £50 payment to new arrivals. You have to call 0808 1963651 and then it is option 3 within the first two weeks of them arriving.
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Payment on arrival*
I would not rely on this arriving promptly. Our council delivered a preloaded debit card four days after arrival but it didn't work and we had to get a new one. I think some councils are just giving people cash, and others are giving supermarket vouchers.
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Bank accounts*
NatWest have made it really easy but you do have to go in person to a branch and also there is a bit of a wait time as they've had a lot of applications.
We went with Monzo in the end which meant downloading the app and working through it. Took about ten minutes, and was an absolute dream - no proof of address needed, we did it all online and the debit card arrived the next day. For anyone comfortable with digital banking I'd recommend that route. *But if you want to make cash deposits there's a £1 fee, so I said if she had cash she can give it to me and I will make a transfer from my account to her.
Universal credit*
The form was simple enough to complete. We went through it together - https://www.gov.uk/universal-creditit*_. I think it is usually followed by an invitation to an appointment at a job centre, but that hasn't materialised yet. Worth doing this quickly as it can take up to five weeks for the first payment to be made which is a long time for them to be without cash. It should also trigger the NI number they will need for work.
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BRP*
Worth doing this quickly as appointments seem fairly scarce. You are able to request a translator. The form was fine to complete but she needed my help. Don't worry about the massive fee that pops up at the end, that gets removed when you submit the application.
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GP*
I went in to our local GP and picked up the registration forms, which we filled in at home. They could not have been nicer. No need for proof of address or anything tricky although the forms were long and complex.
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Language classes*
Apparently the council should be able to help with these, though we've not heard anything yet. And further education colleges offering ESOL courses should also offer them free for people eligible for Universal Credit. *
Translating*
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Our guest's English is pretty good, but we've been doing well with the SayHi app which is useful for those times when we can't make ourselves understood. Free to use, you just pick the language you are going to speak in, and the language you want to translate into, and hit go. She says it is better at Russian than Ukrainian.