In December 2020 I had an intravenous infusion which went wrong and has left me permanently disfigured.
In February 2021 I submitted an email to PALS asking a number of questions; I believed a formal complaint could follow. Every 28 days, I then received a letter apologising for the delay and promising a reply within 28 days.
Now, March 2022, I have received a response. It is inaccurate, unsympathetic and even rude in places ('I am sorry that you don't remember...' etc). Perhaps the most frustrating, it says this: 'if you remain unhappy with this, our final response, you can contact the ombudsman'.
But this is my only response? Plus, when I go to the ombudsman site, they will only take complaints within 12 months and this is now well outside that window.
Can I reply to them anyway? They have left so many questions unanswered etc. I am now even more angry about how I feel I have been treated. There isn't even an apologise for what happened