For questioning this company on Facebook

[Comefromaway]

A dog walking/sitting company have just put some pictures on my local Facebook group.

I am actually looking for such a company as fil who currently dog sits for us when we are at work or on holiday is getting more inform and we would also like to take fil away for the weekend too.

The pictures are of 5 dogs who I assume are clients in various places. They are all off the lead in what looks to be public places (I recognise one place as it's somewhere I walk my dog) but a couple of pictures show them all running loose on what seems to be a sports pitch (there are white lines and goal posts). So I asked is that a football pitch they are on? Another person came on and commented on them being off lead and I said yes and mentioned that I knew that NARPS guidelines recommend a max of 4 dogs to one walker.

The company and one of their clients have both replied accusing me of spreading untrue, negative comments and saying if I had any issues I should have private messaged them. But I made a public comment/asked a public question on their public post in a group I am a member of.

AIBU?

To clarify. I did not comment on their social media. My post was in reply to a post they made on a community page.

@Comefromaway

To clarify. I did not comment on their social media. My post was in reply to a post they made on a community page.

It's the same thing - you still tried to call them out publicly rather than speak to them to clarify the situation in private.

@ImAvingOops

Surely if a company is using Facebook to advertise, it's not unreasonable for prospective clients to also use it for asking questions?

Personally if I was trusting my dog to someone else to be walked, I'd feel much happier knowing he was on the lead and not one of many dogs all loose at the same time.

Hmm, I would rather a prospective client speak to me in private if they were going to query how I run my business.

If you want a dog walker who keeps your dog on the lead, then you speak to the dog walker in question and ask for that to happen, surely?

YANBU. If the dog walker has done nothing wrong (ie followed the local rules on where you can or can't walk dogs) then what's the issue? They just comment back saying that

It's the same thing - you still tried to call them out publicly rather than speak to them to clarify the situation in private.

Why can't they answer in public? Why would it have to be private?