I am really annoyed about this!!
My mam moved out of a rented house in April 2020 so when lockdown was in full swing. Tonnes of issues with the LL, such as the loo was broken actually leaking out in the bathroom and they didn't fix it, she paid for it herself. Huge issues with the heating, dangerous issues, a pipe was broken and used to billow steam out of presses in the kitchen. They didn't do any upkeep of the garden, which they had agreed to do, I'm not talking landscaping just cutting the grass. The washing machine didn't work. The whole thing was a mess. This house which was supposed to be an investment property for them and they let it go into really bad condition.
Anyway, she got a new place, they said they were going to sell. With lockdown/ not allowed in places etc she couldn't get a moving van, they said fine. When she contacted 2/3 months after moving out to collect her stuff they didn't reply. So she sent a few text's and finally said she would go on x day at x time let her know if that didn't suit. She also tried to phone. She went (knew no-one else had moved as we have family on the same st) and they had changed the locks so she couldn't collect anything. Sent other texts/ calls. Didn't hear anything, so she let it go.
They text last week "house will be open on Sat from 9am-11am, to collect your stuff" that was it nothing else. Even after she replied. She told them she would be there at 9am with her BIL. They weren't there when she arrived, didn't answer the phone/ texts. Finally texted at 9.50 to say where the key was hiden. She went in and got the stuff she wanted. She left the beds (a v good one which I paid a lot for)/ couch. She said the bed was dressed with sheets that aren't hers and clearly slept in. Also damp/ smelly now as the house was so poorly insulated and hasn't been lived in properly for 2 years. She had to get new ones anyway so doesn't need them.
They have now text "you need to collect the rest of your stuff or arrange a skip. If you don't we will drop all belongings outside your new house".
I am just so pissed off at the cheek of them!! She is half thinking of going to remove the stuff as she knows the LLs sister and she doesn't want to cause agro. But I think the sister would be more embarrassed with her sisters behaviour if she knew. It's a small town, most people are only a degree or two separated from everyone. I love my mam and mean this in the best way, but she can be a bit of a soft touch and doesn't like confrontation.
Also they don't have a leg to stand on, LL can't prove my mam lived there as they didn't pay tax on their rental income. She always had to pay them in cash, and when she became serious sick (I mean ICU, touch and go) and I asked for details/ proof of rent so I could apply for help from the social she told me they couldn't give it to me as it isn't on the books. I then asked for a reduction to make up for not being able to claim assistance until she was better and was back working, which she also "couldn't" do. My mam was out of ICU by this point and insisted I didn't take it any further.
I do know skips are not cheap and they are doing up the house as they probably want to sell it. She said some work had been done inside. But they imo have missed their time frame by a long shot!! Thankfully she has a decent LL now, she pays him by bank monthly and he sorts issues as and when needed.
YABU - your mam needs to get her stuff
YANBU -The cf's after all this time and they way they treated her leave it.