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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think Next are up their own arse

259 replies

Rawtinhail · 15/02/2022 08:58

I swear Next used to be pretty well rated, decent quality. Now it's just a load of over priced, cheaply made tat.
I have to shop in the petite section, which is a joke because at 5"2 (not that short I don't think), I still struggle to find any jeans/trousers that aren't a good few inches too long still. But it's so hit and miss because even in identical styles the sizing is all over the place. I can fit in a size 14 in one colour and the size 18 is too tight in another colour but has a saggy crotch chucked in for good measure or a waist so high I could tuck it under my tits.
This is the same even with their exclusive brands. Bought two identical Lipsy dresses in different colours. One fit ok but a little loose around the bum. I couldn't even get the other over my head for fear of ripping the waistband.
Their own clothing is so often just frumpy crap in horrible fabric with some big tacky sparkly star shoved on the front to "jazz it up". The stuff that is actually nice is horrendously overpriced.
Then you get to the furniture. It's all MDF and oak veneer. AKA cheap tat. But it's not cheap, it's expensive. You could literally buy the same quality of furniture for half the price in Argos.
And there are never any discount codes available or cash back affiliations like Quidco. (other than their quarterly sales where they roll out the extra crap crap). Even John Lewis isn't so stuck up that they aren't willing to chuck out some cash back offers or release little discount codes.
Oh, and you can't review anything, you have to be invited to leave reviews!
I get this is first world problems but Next happens to the be only department type shop anywhere near where I live and I keep trying with them, but I'm hacked off that I can't find a single pair of trousers that fits my dumpy ass properly.
Is it just me? Am I just being to unrealistic about what to expect from a major retailer?

OP posts:
VanGoghsDog · 15/02/2022 12:46

@BestKnitterInScotland

whoops

www.next.co.uk/style/st846262/670831#670831

Not "cheap tat" at £24. Not super expensive, not super cheap.

It's definitely tat. Thin, badly made - you can see that just looking at the pictures.
Thatsplentyjack · 15/02/2022 12:47

I used to love it for kidswear when I had my first child 13 years ago. It has gradually got worse but I would say about 4 years ago it just got really quite shit. I've bought a few things for my baby dd recent but some things are horrendously overpriced. My go to for kids clothes now is the supermarkets.

Hankunamatata · 15/02/2022 12:50

@Motorina

Bizarrely, I really like Weird Fish. The quality is superb, often organic cotton, they wash really well and there's almost always a sale on, making them cheap as chips.

I've always thought of them as a teenage brand, but I've lived in their clothes for the past couple of years.

May not be your taste but they're an alternative to awful polyester tat for sure.

Me too. I discovered Weird Fish while in Go Outdoors looking for kids coats.
ouch321 · 15/02/2022 12:51

Problem is is that they are competing with Primark, PrettyLittleThing, Shein etc.

The whole high street has changed. Loads of shops have closed and the remaining are cheapenening down to compete with the above.

Even New Look- all its price points have dropped in the past 5 to 10 years and the clothing has changed to match that.

waterlego · 15/02/2022 12:53

Next was a quality shop about 20-30 years ago (Remember the hardback catalogue? That used to seem very upmarket). Since then it’s gone steadily downhill.

BoredZelda · 15/02/2022 12:53

Next have been up themselves for decades. I have never considered any of their stuff good value. It has always been overpriced for what it is.

WutheringHeights66 · 15/02/2022 12:59

I agree with your sentiment about the clothes not being nice or great quality, but I'm not sure that they are up their own arse. They don't pretend to be high end surely?

I haven't bought from there for years as the fashion is always the same, in the same way that Per Una is always the same. Season after season.

I did order some made to measure curtains and blinds twice in the last six months though and they came quickly, to the exact measurement and were easy to fit and hang and I was very pleased with them.

rainbowmash · 15/02/2022 13:03

YANBU, OP. I worked in department stores for years during the 2000s/2010s, and saw the quality of stock changing almost in front of my eyes.

Expensive brands started churning out lower and lower quality stuff. Even brands like Lauren (Ralph Lauren's high street label) started delivering badly finished items with tatty-looking detailing - they'd often be returned by customers after they fell apart after one wash, while some lines were frequently broken on arrival at our store.

Decent brands started introducing cheaper outside brands which were similar in quality to things like Boohoo (I've noticed Next are doing this). Some are honest about it, and sell them under a different brand name, and some stick their own labels onto generic tat from cheap, generic production lines - the kind of stuff you'd get from no-name Amazon sellers.

You're right about crappy stars and things being "stuck on" - it's harder and harder to find decent basics, as the poor design, fit, materials and structure is much more obvious on a plain garment, making it harder to justify a larger price tag. Hence all those horrible prints, slogans, and studs thrown onto everything to make them seem "unique".

It's easy to see the difference if, like me, you collect vintage clothes from 90s/00s and compare them to the same brands today - modern high street clothes look like joke shop fancy dress kits in comparison. Sadly, people nowadays accept scratchy plastic fabric, rough or see-through cotton, raw seams and a complete lack of care, because finding anything better is near impossible.

TravellingFrom · 15/02/2022 13:03

@WindyState

Could it possibly be that 10 years later Next are now aimed at the demographic 10 years younger than you...?

Just a thought.

That wouldn't change the issue with the sizing though. 2 dresses exactely the same with a different colour shoudn't have such a difference in fit.
Rosehugger · 15/02/2022 13:04

All the clothes shops seem to be struggling at the moment. Everywhere is filled with either honestly priced or very overpriced polyester tat.

I just wanted to get some black trousers for work and failed. All weird shapes and unpleasant materials, M&S Long barely scraped my ankles (I'm 5'7").

BigButtons · 15/02/2022 13:07

Next in the 80s and 90s was good quality, good fabrics that lasted really well. Mind you it is the same with Gap too. They used to be excellent. I have a pair of Next long denim combat style shorts that I bought so long ago I have no idea how long I have had them and they are still going strong ( when I wear them for the 2 days we have sunshine every summerHmm).

TravellingFrom · 15/02/2022 13:08

@rainbowmash, the problem is that if there is no other choice, then you have no other possibility but to wear the crap quality clothes.

I think there is another issue. Fast fashin has changed the rules. People expect to have the latest fashion each year. It's just not possibe to buy a full wardrobe every year at the prices of good quality clothing.
If you are happy to NOT be in fashion, then it's easier. But again, the buying power has gone down I think in recent years and often people can't afford to buy those basic but more expensive pieces ayway.

Helpel · 15/02/2022 13:15

Agreed - i bought two jersey type sweatshirts last autumn, for about £30 a piece. Not exactly expensive, but about triple the price of a primark equivalent and representative of the 'middle market' Next used to aim for. They were done and dusted before Christmas - bobbly, faded, misshaped - despite washing to instructions on a fairly irregular basis. Total rubbish!

boireannach · 15/02/2022 13:16

In the 80’s, early 90’s Next we’re on the banned list because of their support for Apartheid. I’ve never shopped there and can’t say it’s been a difficult decision.

DirtyDancing · 15/02/2022 13:20

@TheKeatingFive

Where do people in their late 30s/early 40s buy clothes nowadays?

I'm not talking about the boden/joules crew, but if (like me) you used to buy a lot from Oasis/Warehouse, where do you buy from now?

Obviously Zara will come up, but I only occasionally get on with Zara. I like H&M but sometimes want something a bit less basic.

Variety of places...

& Other Stories
Arket
Bora Bora
Mint Velvet
Free People
Hush

Higher end places like Me & Em, Young British Designers, Mattisom Dutti (because I am buying less stuff, less often but of better quality)

Second hand high quality, places like Manifesto Women

Iamthewombat · 15/02/2022 13:21

It's easy to see the difference if, like me, you collect vintage clothes from 90s/00s and compare them to the same brands today - modern high street clothes look like joke shop fancy dress kits in comparison. Sadly, people nowadays accept scratchy plastic fabric, rough or see-through cotton, raw seams and a complete lack of care, because finding anything better is near impossible.

I’m not a collector, but you are absolutely right.

Fast fashion has changed the rules. People expect to have the latest fashion each year. It's just not possibe to buy a full wardrobe every year at the prices of good quality clothing.

Agreed. That mindset shift happened in the late nineties. Around the same time that Primark started rolling out its megastores like the ex-Lewis’s store in Manchester. And when Next changed tack and went down the cheap road.

buying power has gone down I think in recent years and often people can't afford to buy those basic but more expensive pieces ayway.

Yes, all the disposable income that might have been spent on good quality, stylish clothes is being hoovered up by mortgage and housing costs: it’s no coincidence that cheap clothes and cheap everything started to become the default option from the mid-2000s onwards.

rainbowmash · 15/02/2022 13:22

[quote TravellingFrom]@rainbowmash, the problem is that if there is no other choice, then you have no other possibility but to wear the crap quality clothes.

I think there is another issue. Fast fashin has changed the rules. People expect to have the latest fashion each year. It's just not possibe to buy a full wardrobe every year at the prices of good quality clothing.
If you are happy to NOT be in fashion, then it's easier. But again, the buying power has gone down I think in recent years and often people can't afford to buy those basic but more expensive pieces ayway.[/quote]
I agree - I think it's a vicious cycle too, where cheap clothes wear out quicker, leading to more of a culture of micro-trends and changing your styles every couple of months.

It's also unfortunate that brands like Next are offering poor quality clothes too, when their customer base are aged around 30-40, not exactly the fast fashion generation...

I take heart in the fact that younger people are getting into vintage shopping and taking pride in learning old school sewing and mending techniques. It's now increasingly seen as "bougie" on social media to have visible patches and darning on your clothes because it shows you're wealthy enough to buy things worth mending! I often imagine what it would be like to have a time machine and explain that to a Victorian...

EvilPea · 15/02/2022 13:29

@boireannach

In the 80’s, early 90’s Next we’re on the banned list because of their support for Apartheid. I’ve never shopped there and can’t say it’s been a difficult decision.
I remember that! We could never afford next anyway, but we weren’t even allowed to go in and look.
BeefSupreme · 15/02/2022 13:30

They have a habit of fucking up my orders. I've had the wrong bloody item sent (t-shirt instead of leggings), orders cancelled that they only told me about when I contacted them a week after estimated delivery date and then I also waited 3 months before I cancelled an order that they didn't give me tracking for but promised me I'd get "soon."
Why are they so shit?

hennybeans · 15/02/2022 13:35

I don't think I've ever bought anything for myself at Next. It just doesn't appeal. I used to buy baby clothes there around 10-12 years ago because they had beautiful, bright colours.

Now I think the price point is too high for what they are selling.

I really like Sainsbury's for clothing! I'd say 80% of what they have isn't my taste at all. But when I do find something, it can be a real gem. The latest thing I've bought is a navy and black gingham dress for £22. No, it's not natural fibre but it fits fantastic, looks really good on and I've worn it at least twice a week since I've bought it. That dress would be closer to £50 in Next or M&S and still would be the same fabric and quality.

ClareAbu · 15/02/2022 13:42

I walked through their housewares section a couple of weeks ago, was so shocked at the ridiculous prices I laughed out loud

MostIneptThatEverStepped · 15/02/2022 13:42

@Crowdfundingforcake

I'm old enough to remember Next opening - to great excitement! It was quite expensive, but good quality, and great for office work wear. I stopped buying there almost twenty years ago because of the godawful fabrics and the poor quality of the make. Why slippery man made fabrics are so popular I have no idea. Well, I do, it's because they're cheap and encourage people to buy five things when one would do.
Yes it was really something special when it first started wasn't it? Really well cut clothes and good quality fabrics. Now it's nothing special, a bit drab and misses the mark most of the time.
Floydthebarber · 15/02/2022 13:43

I voted yabu but only because Next has been like this for at least the last 15 years. I have only ever bought party/weekend colourful shoes for dds from there. Everything else - and has been ever since I needed to buy smarter work clothes at about 19 - is awful. Frumpy, glittery, oddly sized, overpriced synthetic stuff.

Catswhisky · 15/02/2022 13:47

20yrs ago I was a 30yr old mum and bought a lot of my clothes in Next, though partly because there was one on an out of town retail park near us. My children all lived in a mixture of Next, Asda and Tesco clothes with the odd O’Kaidi or Debenhams item.

I remember the sales, dh would get up to queue at silly o’clock and come back with bags and bags of bargains for all of us. We would buy ahead for the kids because the clothes were so nice and bargains.

I can’t remember when it changed, but it was several years ago. The sales changed first, only a few areas of the store were sale instead of the whole store, and a lot of the items must have been brought in specially because they were nowhere near as nice as the usual things and we had never seen them in store.

Then I just realised I had gone in regularly for months and never bought anything for me or the kids and stopped going.

The house stuff is very bland, though they did used to do good lights, that’s stopped now though.

SarahJessicaPorker · 15/02/2022 13:54

I don't usually shop in Next, but I went in recently and my god it was awful! The stuff reminded me of the cheap, tacky shite I used to buy at Internacional when I was 14! So, so bad. Yanbu