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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

NIGHTMARE HOUSE SITUATION

163 replies

MummyToBeAgain1 · 04/02/2022 13:56

AIBU to be annoyed at estate agents!

I'm currently in the process of selling my current property - I recieved an offer at start of Jan and solicitors are doing they checks etc so hopefully it'll be sold within 10 weeks!

The issue is buying a property through an estate agent. My experience so far has showed that they want a cash buyer - no chain which leaves people in my situation at a loss.

A property was listed yesterday morning. We are interested and LOVE IT - literally the property that ticks all our boxes after over a year of looking.

I called the estate agents straight away to book a viewing. They noted my details and said that they are waiting for the vendor to confirm when people could view the property.

I called back after 2 hours and they had the same story, I called back at 4pm and the story was the same.

I called the estate agents again today at 9am - I was told the lady who was dealing with this house sale isn't in till 10am. I asked her what the reason was for the vendor to have listed the house but not sorted viewings. She said there are viewings and today is fully booked. I said I called yesterday and was told your trying to get in contact with the vendor. She then asked for my name and said your not on the list.

I said but that isn't fair because I called several times yesterday. I said during my second phone call I was told that you hadn't even recieved any other calls regarding this property yet. She muttered something.

She said well now you'll have to wait till next tuesday because they fully booked before then. I said but what if they accept an offer before then. She replied with 'Well, to be honest you don't even know if you're going to get it - because there's alot of interest for this property and cash buyers with no chain'.

She said the lady whose dealing with the sale of this property will call back at 10am.

At 9.40 I get a call which I missed. I called back and was cut of after 2 rings. I called again and it was the lady I spoke to earlier - she advised the lady who deals with the property has rang in sick and she'll book me in for next week.

I feel so deflated and already feel like there's no point viewing this house because I know the estate agents prioritise cash buyers.

Yeah, I get that it's a business and they want a good priced, quick sale. Obviously, with those of us who are in a chain - it takes time and there's that risk of the sale not going through or our mortgage not being accepted.

But what else are we meant to do? 😔 I genuinely feel like giving up today. By the way, this is one example from many. We initially put our property on market through estate agents from nov 2020 to aug 2021 - this was a nightmare situation and so much effort was wasted.
In december 2021 I put it up privately and managed to find a buyer with a good offer within 2 weeks.

I don't know how else to find a house. Or find one privately. I've checked facebook.

A colleague once said selling and buying a house is one of the most stressful situations people will experience in they lives. I honestly can not agree more! I've never been so stressed. I have young children and it will be difficult to drag them on rent till we buy a house and then drag them to the new house. It's unsettling and difficult.

Thanks for listening to my rant! AIBU to be annoyed that estate agents push those of us in a chain to the back of the queue.

OP posts:
Wondergirl100 · 04/02/2022 14:55

And OP - you aren't being 'pushed' to the back of the queue by the agent - you are at the back of the queue - that is just the reality - nobody wants a chain if they can avoid it.

GreenFingersWouldBeHandy · 04/02/2022 14:55

You sound like an unpleasant client, to be honest.

It’s not your estate agent’s fault if she has been divvied about. You don’t need to be rude to her.

KittyKattyFosterMummy · 04/02/2022 14:56

Please don't knock on the vendors door or drop notes through! Can you imagine how stressful it would be for people to be knocking on your door or clattering your letterbox if you are elderly and not very mobile! If they live on their own it might be quite frightening too. If everyone did that (if it's a popular property, and lots of interest, there may others thinking to do the same) it would be a nightmare and no point in estate agents. If I was the vendor and someone did that after I had put a note on the door, I would note their name and ensure they definitely DIDN'T get the house.

Babalugats · 04/02/2022 15:01

[quote MummyToBeAgain1]@WulyJmpr

The people who are buying our property are not in a chain. So, it's a pretty straightforward sale. Fingers crossed!

Yes, they did which is why I'm so annoyed.[/quote]
You wont like my story but this is it.

We have gone through buying and selling a few times over the last 15 years or so as married couple. The first purchase as first time buyers was pretty easy, but when we came to trade up, we lost out about three times. So we decided to sell and move out into rented. We signed a 12 month contract with a 6 month break clause. It worked a dream. Sold our place ( a 2 bed) and rented a small clean studio and put some stuff with family and friends. And so we were buying as effective first time no chain buyers again and found a place in 2 months, gave notice and the landlord even let us leave early as its London and loads of people are always looking to rent. We did the same thing last couple of times EXCEPT the last. It was a f*cking nightmare, accepted an offer to sell and then had our offer outbid , couldn't get a new place and our buyer was putting a lot of pressure on us to exchange, we ended up rushing into a house we may not have purchased, we kicked ourselves we didn't stick with our old strategy.

So I would suggest as a possible way, sell your place and get a small rental for 6 months and look for somewhere with no pressure on your back.

CorrBlimeyGG · 04/02/2022 15:01

You've been told that the seller is an elderly person with limited mobility, and there is a note asking people to contact the EA. It would be completely inappropriate to put a note through the door.

SafeMove · 04/02/2022 15:03

It's an nightmare OP, we went through this in summer last year. My (shared ownership, tiny but lovely) house sold to the first viewer, he walked round to the EA after viewing and offered. I accepted as he was a lone parent, and I had got the place when I was a lone parent so wanted to pay it forward (and I 'made' 10k on it in 2 years and didn't want to be greedy) but the EA still lined up loads of viewings after him and phoned me with stupid offers. I refused and stuck to my word for the lone parent dad. We put plenty of offers in on other houses but they kept turning us down for FTB and cash offers. The EA ended up showing us a house that he was about to list, we offered full asking during the viewing and he basically persuaded our vendors to accept because he had two sales riding on it. Sometimes you have to just trust in the process, we love our new house and I like to think because I wasn't a dick about money I ended up with the house that was right for us. Naive, sure, but I am happy that I stuck to my guns.

BillMasen · 04/02/2022 15:04

@GreenFingersWouldBeHandy

You sound like an unpleasant client, to be honest.

It’s not your estate agent’s fault if she has been divvied about. You don’t need to be rude to her.

I think I have to agree a bit with this

I know it’s frustrating but the vendors can specify what they want and there seem to be people who meet that requirement. You’re pestering the estate agents, sound a bit rude, and are considering further contacting the vendor who was clear they don’t want it (apologies if you’re not, that’s how it sounded)

It’s a frustrating process, there will always be people ahead of you n the “queue”. I’d recommend a mindset of “what will be will be” to avoid further stress

Gastonia · 04/02/2022 15:07

As an old cynic, I'd be a bit concerned that the EA is trying to get as few people interested as possible, and sell it to a friend/relative as cheaply as possible. I'd even be suspicious about the note on the door.

BluebellsGreenbells · 04/02/2022 15:07

Going by the number of people who lose out on properties I wonder if there’s a pecking order of viewers? Mrs A been trying for 6 months Mr B lost out on 4 already etc?

tara66 · 04/02/2022 15:09

The truth is , in my opinion, that estate agents have ''favourite'' potential buyers. They will favour these people above others (who are presumably less attractive, charming or educated etc.). I took 10 offers over 3 years and did not even have to sell any other property to buy something. I was a little late for one viewing which I was really keen on and the agent refused to show the property to me because I was late and she was in a bad mood, although I had had a very long journey. When it came to sealed bids on something else I believe the agent tipped off other buyers about how much to bid, so they secured it. Some times I did not even get a reply to my offer.

Tiltawhirl · 04/02/2022 15:10

It is frustrating for you OP, but I do think if they’ve said that this is an elderly person selling and they’ve alluded to health problems then really you have to take it on the chin, and definitely not go pushing notes through the door. That would definitely frightening for many older people.

They could be dealing with dementia, terminal illness, needing to sell to fund personal care, anything. Lots of people really can’t cope with chains breaking down for bloody good reasons.

If the market demands it then renting for a while might be your best bet. Even that has its own hassles.

CharlotteRose90 · 04/02/2022 15:11

I’d write a little note. You have nothing to lose and especially if their elderly they may appreciate it more. I’m a first time buyer and I’ve got sick of the amount of times I’ve rang and been told it’s cash buyers only. It’s not fair at the minute. How are first timers meant to get on the market when people do it. I hope you get some luck.

Avarua · 04/02/2022 15:12

@Gastonia

As an old cynic, I'd be a bit concerned that the EA is trying to get as few people interested as possible, and sell it to a friend/relative as cheaply as possible. I'd even be suspicious about the note on the door.
This. The agent could be dodgy.
Bumpsadaisie · 04/02/2022 15:14

Its hard. But its the way it is.

Could you take steps to not be in a chain?

GertrudePerkinsPaperyThing · 04/02/2022 15:15

It’s a pain OP!

What we need is an overhaul of the English system to make it more like the Scottish where chains can’t collapse in the same way. Once it’s sold, it’s sold.

Then there wouldn’t be all this prioritising of cash buyers and chain free

Avarua · 04/02/2022 15:16

@tara66

The truth is , in my opinion, that estate agents have ''favourite'' potential buyers. They will favour these people above others (who are presumably less attractive, charming or educated etc.). I took 10 offers over 3 years and did not even have to sell any other property to buy something. I was a little late for one viewing which I was really keen on and the agent refused to show the property to me because I was late and she was in a bad mood, although I had had a very long journey. When it came to sealed bids on something else I believe the agent tipped off other buyers about how much to bid, so they secured it. Some times I did not even get a reply to my offer.
Dh is a property developer. The agents definitely have favourite buyers. We know first out of anyone. Often the properties aren't even publically listed: we get a phone call, deal is done.
Titfortatfortit · 04/02/2022 15:19

We were once chain free and no vendors went for us. They picked the people offering the most cash bit still in chain. So all the ‘cash buyers preferred’ wasn’t true for us!

Therefore try offering the most!

LaChanticleer · 04/02/2022 15:21

This is hardly a nightmare! You are unreasonable to expect a situation to change within an hour of telephoning. To ring 4 times in one day is probably counter-productive. You're not owed a viewing ...

And as a vendor, I'd always try to avoid a chain if at all possible. If my property were getting a lot of interest, I'd want to go for the mix of offer & the buyer who were in the best position to move quickly.

If my property were gaining a lot of viewings, I'd probably ask the agent to do an 'Open House' for an hour on a Saturday, and then see what offers, or requests for a 2nd viewing come through. THose are the serious buyers. You can vet them from there.

MummyToBeAgain1 · 04/02/2022 15:23

As much as I want to - I won't be knocking or posting a note. If the situation was different - I probably would. However, as the vendor is elderly I don't thnk it's a good idea and I certainly don't want to make anyone feel uncomfortable.

Rightly so, those who are cash buyers will have priority but as a poster said above how many cash buyers can there be? In a space of a day.

I live in West Yorkshire and I just can't see a flood of cash buyers here.

OP posts:
LaChanticleer · 04/02/2022 15:23

Personally I would knock on the vendors door, explain what's happened with the agent and ask them if they will let you have a viewing with them at a convenient time.

YABVU

If someone did that to me, I'd tell them to go away, and frankly, unless they offered me a really good price, I'd not be interested in their offer.

Leave the vendor alone, OP They have employed an agent , and are paying them, to stop people doing what you did.

MadameGazelleBand · 04/02/2022 15:24

This reply has been withdrawn

This has been withdrawn by MNHQ on the poster's request

TrashyPanda · 04/02/2022 15:25

Why so long on the searches?
They typically take one day in an organised searching firm that has different people doing different aspects of the search (eg legal title, coal reports etc).

Even a complex legal search shouldn’t take more than a week.

stuntbubbles · 04/02/2022 15:26

Therefore try offering the most!
Oh, yes – easy, just increase your budget. Have you a magic money tree in your garden? Hope you didn’t list it on the fixtures and fittings form.

SweetPetrichor · 04/02/2022 15:26

In your position, I'd hold out until you have completed your own sale - move into rented accommodation short term - then go in to viewings as a cash buyer if at all possible.
We bought our house in August last year as cash buyers and we weren't even the top offer, they turned down higher offers from people who needed mortgages. Cash talks, sadly. You may have more luck going that route if you can at all manage it.

MapleMay11 · 04/02/2022 15:28

Realistically how many people are cash buyers with no chain involved?

Lots of cash buyers here in the North West. The market is just crazy.

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