I signed up for one week half price (and then immediately cancelled) on a whim just to see what it was like (proving MN in thread advertising is definitely effective and that I should always use an ad blocker)
Before choosing chicken for any of my meal options I googled as I never buy non-free range and found a statement on a HelloFresh website stating they only source free range so I thought "good" and carried on.
When box arrived chicken looked suspiciously cheap and no mention of free range on pack just suspect "Class A" so I Googled again and found out that I had stupidly looked at and seen the statement on the HF New Zealand website previously. No mention on UK site so I spoke to customer services and they confirmed that it is definitely not FR. I asked why and (bafflingly) they said it was because they have too many customers and it is impossible for them to source FR. It seems more likely to me that it is a cost rather than supply issue but either way, AIBU to think that this isn't really on for a company that markets itself as HF does or would others expect this? (And if you use/have used/ would consider using such a service, do you care?)