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AIBU?

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Original poster

Is this unprofessional?

44 replies

OldClothes · 21/01/2022 00:22

Someone I know who is a bookshop assistant manager has a habit of posting annoying/funny questions and comments from customers on her social media pages. Is this unprofessional? I don't necessarily think it is, I'm just curious as to what the Mumsnet public thinks.

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Original poster
OldClothes · 21/01/2022 08:55

@ElectraBlue She doesn't name them directly in the posts, but I presume most of those on her FB page - and maybe some tweeters - will know where she works.

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PineappleWilson · 21/01/2022 09:11

Yes. I visited a niche little museum and then followed them on Fb to find their first post was taking the mick out of what a customer had asked for in the cafe (it was to do with them wanting 2 mugs rather than a pot which would have been cheaper). It left a bad taste for me and I unfollowed them. Don't mock your customers is a fairly basic premise for customer service I'd have thought.

Original poster
OldClothes · 21/01/2022 09:18

@PineappleWilson I'm surprised they would do it on an official page! I can see why you unfollowed.

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ShaneTheThird · 21/01/2022 09:20

[quote OldClothes]@ShaneTheThird Some people still begrudge the bag charge amazingly.[/quote]
Doesn't matter if they do or not though, it's not a shop workers fault.

ANameChangeAgain · 21/01/2022 09:22

The trouble with having a business is that people can and do say whatever they like about you, whereas you have to rise above it all and keep quiet. Even when responding to ridiculous, rude, false and personal reviews, you are have to be polite. I would love to say what I really thought instead of the obligation to apologise for any misunderstanding or failure to meet customer expectations.
I would imagine this person's twitter is their way of venting, but if they aren't at least leaving it a couple of weeks before sharing the anecdote then they are a bit thick, quite honestly.

Original poster
OldClothes · 21/01/2022 09:22

Indeed Shane.

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Original poster
OldClothes · 21/01/2022 09:41

if they aren't at least leaving it a couple of weeks before sharing the anecdote then they are a bit thick, quite honestly.

It's hard to tell but the stories seem quite 'fresh' and some of them are quite throwaway, i.e. would not be MN Classics worthy if you see what I mean.

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AdoptedBumpkin · 21/01/2022 09:59

After giving it some thought: I don't blame anyone for moaning about objectionable customers; but I like to think I wouldn't mock someone for a harmless question. TBF retail must be pretty stressful.

Original poster
OldClothes · 21/01/2022 10:24

To give some examples. One was a customer describing a book by it's cover, another one was something to do with opening hours. There were others but some were quite specific.

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LampLighter414 · 21/01/2022 10:34

If a private page... no issue.

You said maybe some of the posts are accidentally public. Why not tell them this and let them know you are worried if any of these were spotted by customers or her employer it could risk their job. Make sure they know how to ensure the posts are private and to their friends only.

Original poster
OldClothes · 21/01/2022 10:46

I might do but I'm a bit worried she may take offence.

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HollowTalk · 21/01/2022 11:04

@Houseofvelour

I think it's unprofessional and downright rude. I once had a procedure done by my gp and later saw he tweeted about it in a jokey way (No word of a lie) and even though I've never let on that I saw it, I've honestly never really forgiven him.
I would have reported him for that. It's shocking.
Original poster
OldClothes · 21/01/2022 12:56

Could it also be against the oath?

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Houseofvelour · 21/01/2022 15:35

@HollowTalk in all honesty, there's been a few instances with GPs that I should have reported but I just don't have the balls.

Original poster
OldClothes · 21/01/2022 15:52

[quote Houseofvelour]@HollowTalk in all honesty, there's been a few instances with GPs that I should have reported but I just don't have the balls. [/quote]
If it was a popular GP (with them), they probably wouldn't take much notice.

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Houseofvelour · 21/01/2022 16:05

@OldClothes that is true. Tbh they're letting drs get away with murder atm because we need them. There was an article about a dr need me who has been caught drunk driving numerous times and crashed a private ambulance when he was 5 times over the limit but he's still practicing 🤷‍♀️

Houseofvelour · 21/01/2022 16:05

*near me

3scape · 21/01/2022 16:10

It's no different to teacher bloggers posting about kids/ parents.
Or the Police tweeting about some of the ways they've caught people out.

So, very popular, try hard. But yes, hugely unprofessional

Original poster
OldClothes · 21/01/2022 16:42

@3scape

It's no different to teacher bloggers posting about kids/ parents. Or the Police tweeting about some of the ways they've caught people out. So, very popular, try hard. But yes, hugely unprofessional
Some police ones can be quite funny. I suppose (being generous) it could be that some police forces use social media to try to deter criminals.
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