Training for new job - AIBU

[Imusteatmyveggies]

Hi Mumsnet. I'd start off by saying "Long time lurker, first time poster" But that just seems repetitive. So I'll just say hello and how are you?

I recently started a new job in an office and they sent me five or six emails with links to complete online training, the only problem is - I can't get on to them. It wont let me use the email I gave them, every time I try I get an error page.

I know my boss starts work at eight AM, she's always the first one in - I start at eight thirty on Mon, Weds, Fri and Sat (Luckily I don't work Tuesdays or Thursdays and the office is closed Sunday) I also know my boss has seen the message I sent her on WhatsApp - I'm pretty sure she's avoiding me because WhatsApp is telling me she's online. I sent the message just after eight am so I knew she'd get it. It's now almost nine and I'm getting a tad annoyed

The text message I wrote was pretty simple enough "Hey bosses name, I just found the emails I was sent about training. When I click them it asks for an email but won't allow me to use my own email. I'd be glad of any help I receive. Thanks in advance" I ended it with my name and left it at that

I'd like to also add they're about six weeks late with giving me any sort of training and the links I that were sent to me were fire safety, mental health, diversity and inclusion - Standard things for an office

AIBU in thinking that if I have to complete this online training then I should have an email and password to get on to it?

I think you are being a little impatient! Yes, it is very annoying when things don't work but you only messaged your boss at 8:00am and it's only 10 to 9 now! She's probably trying to sort it out at the oment.

Also, would you usually use Whatsapp for work communications?

Saying that someone who undoubtedly has other priorities is "avoiding you" is a strangely juvenile way to view work communication. She's a manager, she has other shit to do and this isn't a terribly high priority.

I'm sure she'll get back to you, but this is an IT issue, so in the meantime, why not see if you can find out if there's an IT helpline you can call.

AIBU in thinking that if I have to complete this online training then I should have an email and password to get on to it?

I don’t think this is your AIBU. I think in your mind she starts work at 8am and you are the one and only thing she has to deal with so you’re annoyed that she hasn’t immediately responded to you. Maybe she has more pressing priorities she needs to deal with first.

Is the training on an urgent deadline (ie is it due today?). If not, get on with your other work and then wait for a response. Call her (rather than WhatsApp) in a while if you still don’t hear back.

Or, if you want to be more proactive and your company has an IT department, call/email them.

Phone IT. You should have a work email set up. She's not going to be able to resolve this for you and if you've sat around doing nothing for half an hour instead of being proactive it won't look good.

I only have her number so whatsapp or text messages/calls is mainly how I get in contact with her. I'm currently waiting on higher up bosses to get back to me - I emailed them because I actually have an email for them but not sure what they can do. I just know I'm going to be waiting all day and when she does get in contact she'll give me the same excuse she gives to everyone "Leave it with me, Im sorting it"

@SmolCat yes it is on a deadline. I have to finish it by Thursday which doesn't really bother me.

Also if any of you read my OP you'd have noticed I dont work Tuesday and Thursday (Mainly because of childcare reasons)

How come you're messaging today if you're not working? That might be why it's not a priority for her. Either way if you're not working then relax and chase up tomorrow if no answer by then.

I agree you're being a bit impatient here. Presumably to resolve the issue would involve contacting the IT department (I doubt it's something your boss could resolve herself) so maybe she is onto it and is waiting for a response herself before she comes back to you?

It’s not due til Thurs and she knows you’ve attempted it. As you don’t even work today then she’s probably not prioritising it. Tbh an IT issue so someone can complete their diversity and inclusion training would 100% not be a priority for me when I think of all the things I’m met with first thing in the morning.

You’re being a bit naive to think you’d get that resolved by 8:40 and it feels a bit extreme to be taking to a public forum to moan about it.

Even if this was a massive back story about how she’s the most irritating boss in the world then I still don’t think this issue in particular is one to feel so aggrieved over:
Mildly frustrating not to be able to immediately log in? Yes.
Your manager’s fault for not immediately responding to you? No.

F

You are definitely BU.

You sound like you’re putting way too much focus on this mandatory training. This is just something that happens in every company and is mainly a ticky box exercise. I would also imagine the email to be used will be your work email, so they can track whether you pass or not. Likely all that will happen if it’s overdue is your boss will be emailed, and since she already knows… just chill out a bit.

I wouldn’t like one of my members of staff telling the world I was unreasonable able because I hadn’t replied to a WhatsApp at 8am!

Also, please stop emailing more senior managers about this… they’re going to think you’re a nightmare!

If it's your day off she probably doesn't think it requires an urgent response.

YABVU and very impatient. Your issue will not be the only issue on her to do list, and it won't be the most important one either.

I don’t think your message was very clear! Bit late now but I would have written: “Hi boss, I can’t access the work training as it won’t accept my email address. Please could you let me know the contact for IT/HR when you can? In the meantime, is there anything else I can be doing.”

Just get on with some work while waiting for the pointless training to be fixed – I’m assuming it’s stuff like “should you take a bribe? Tick yes or no” and “should you be a racist? Tick yes or no”

YABU; someone being online on whatsapp does not automatically grant you instant access to them. They may very well be preoccupied with other matters. It's IT who should be assisting you anyway.

I don't see the problem.

You messaged her (on your non-working day) to let her know you're having a problem logging into your online training. Just leave it with her until it is resolved. If she hasn't got back to you on Wednesday, politely follow up.

Just because someone is at work from 8, doesn't mean you are their only priority and you can't always expect them to resolve your problems immediately...

There must be a big drip feed of further backstory.

If not then YABVVU (and a bit odd).

It wont let me use the email I gave them, every time I try I get an error page.

Have you cleared all your cookies for the site and tried again ?

support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

(misses point)

Have You try registering for a new account? Or forgot password and request new password?

Surely you don't put 'Hey' on a works e-mail.