Shhhhh!

[40sNonBlondes]

In a professional setting whilst customer-facing, one colleague telling another to Shhhh! is something most of us would find rude or offensive? I'm not talking about joking or banter

Rude on the face of it but was the colleague speaking about something relevant to the job or talking over a customer/waffling on?

Context is everything

Colleague told to shhhh was replying to the customer, answering a question. Information being given was correct (eg wasn't giving customer false information) or talking over the customer.

Being shushed is fucking rude.

Very rude

Weird thing to do really

Were they librarians?

I'd be annoyed if someone shushed me like that.

Was the person who was told to shush, the first person dealing with the customer, or had they joined in later?

@Boonlark yes they were. The one saying shhhh was already engaged with another customer at the beginning of the enquiry.

Why were they doing that? I don’t get it.

What was the information? Was it something the place didn't want all the customers to know?

How rude. Why was the second person getting involved at all?
Surely no need to shhh regardless. Very minor but I once told a customer the wrong location for an item, my colleague was next to me and said actually I think they've been moved to x location. He certainly didn't say shh to me., because he's not a rude twat.

Without being outting, imagine something like a mobile phone shop. A customer may ask one member of staff something then go off and browse the products some more. tThen want to ask about the features of another phone but the 1st staff member they spoke to is busy. Another staff member serves the customer, answering about product features. Staff member #1 in the meantime finishes speaking to another customer, joins the interaction and before saying anything else tells staff member #2 "Shhhh!" so that the customer can hear that too.
I genuinely don't understand why either, I can only speculate that they were either being possessive over the customer (no commission involved) or thought they were better. I don't know if I'm being sensitive or I'm right to feel off about it.

This is a bit too disjointed OP.

Can you tell us why they shhh'd the colleague?

Otherwise it's a bit random.

@Rosebel Exactly! If they thought I was doing wrong why not say something else like "It's ok, I've got this customer"

Sorry, X posted