Lodger wants my details for internet provider

[Greatwhitegats]

I’m spending a few days away and the internet started playing up.

He’s told me the other day and I couldn’t call as they weren’t open (I did do as much online as I could). It was all working ok and today it stopped working.

He’s wFH at the moment and sent thus message ‘Hi I'm still having issues, is it possible to share X details so I can talk to X direct’.

I ignored and called them. They did some checks and stated it was the line at fault (didn’t do back end stuff over holiday and recently changed to broadband). Lodger stated “it’s the modem” and obviously doesn’t have faith in me.

What can I do if the internet provider is stating they’ve done the checks?

Also he uses a Mac and he has trouble with that early evening, my dell doesn’t. My friend said it’s because they are swapping frequencies (or something) and he needs to sort out his Mac. Again doesn’t listen.

Aibu for

1. not giving him my account details
2. thinking my provider can’t do much more

@Greatwhitegats

I’m spending a few days away and the internet started playing up.

He’s told me the other day and I couldn’t call as they weren’t open (I did do as much online as I could). It was all working ok and today it stopped working.

He’s wFH at the moment and sent thus message ‘Hi I'm still having issues, is it possible to share X details so I can talk to X direct’.

I ignored and called them. They did some checks and stated it was the line at fault (didn’t do back end stuff over holiday and recently changed to broadband). Lodger stated “it’s the modem” and obviously doesn’t have faith in me.

What can I do if the internet provider is stating they’ve done the checks?

Also he uses a Mac and he has trouble with that early evening, my dell doesn’t. My friend said it’s because they are swapping frequencies (or something) and he needs to sort out his Mac. Again doesn’t listen.

Aibu for

1. not giving him my account details
2. thinking my provider can’t do much more

Sometimes when it's a new router, he may need a usb Wi-Fi stick that connects to your Wi-Fi as some machines have issues with connecting via built in Wi-Fi.

If I were your lodger I would be looking for other accommodation, partly because of the internet access issue, but mainly because I would not want to live with someone who obviously did not like or trust me.

Oh dear god this has gone a bit nuts. @LampLighter414 is right. Macs definitely have issues with frequencies (mine did it) and the lodger should check that first. It's v easy to fix.

@BlingLoving

IF they've said the line is at fault, have they said when it will be fixed and what happens next? because it does feel a bit vague and if I was your lodger that would really irritate me.

if there's an issue with his device, he probably does need to speak to them directly so that they can troubleshoot with him. If you were at home, you could call, go through authentication then hand over the phone. As you're not, I'd call and ask them if you can do the authentication and then bring him into the call or ask them to then call him or something. There must be a way to make this work.

You do seem to have a very relaxed attitude. You clearly think he shouldn't be working from him but that's not really your decision.

This.

Saying "line's down" with nothing about when the engineer is due is not fixing anything. It's obviously hard for us to know why you hate your lodger, but it's better to serve him notice than just be randomly obstructive about essential services. He needs to work so he needs internet, and it makes more sense to give one-off authorisation for him to speak with them while you're away so he can fix the problem.

@chesirecat99

He doesn't need your details. You can contact the internet provider and give him one off authority to speak to them directly.

If the issue is with the wifi changing frequencies, as your friend suggests, the technical team at your provider can talk him through it. They can also troubleshoot with him live to check whether it is the broadband, router or the set up is incorrect with his Mac. You can't really sort this out from afar, it needs to be done in person with the device that is having the issues. He needs to speak to the technical support team in person.

He is paying you for wifi so you really need to help.

This. You are coming across as vague, blasé and unreasonable in his thread. If I were your lusher I would not be happy at all.

If the line is at fault, what are they doing to fix it? I think i would get back onto them and ask for next steps. Is it an outside fault? Do you need an engineer?

@buckeejit

It sounds like you resent your lodger for some reason.

I would be doing my utmost to get it sorted with specific details from the ISP & apologise to lodger but explain you aren't comfortable sharing account details.

I'd rather have no heating than no internet!

Agreed! I do t think OP is the sort of person that is good for having a lodger.

*don't