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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Exchange at full value?

65 replies

Exchange101 · 10/01/2022 21:56

I’m not sure if my thinking on this is correct - AIBU?

I purchased an item of jewellery from an independent online business with their discount last year. It was quite delicate so I asked about quality before purchase. They replied to say there was a year’s guarantee (replacement) and they could offer a repair outside that time.

A year in, it breaks, I ask about a replacement but it is no longer stocked and a repair is not possible. A credit note has been kindly offered but for the price paid rather than the value of the item (15% difference)

Should the full price value of the item be credited as this is what is being ‘replaced’ in lieu of the actual item? If I was to be given a refund I would expect the value I actually paid

I am looking to purchase an item which is of higher value of the original full priced item. The 15% makes quite a difference

What do you think?

Thanks

OP posts:
CastleCrasher · 10/01/2022 22:04

If the guarantee is for a replacement, then that's what they need to provide. If there's not an exact match, then they should offer either your money back (but the amount you paid, not the full price) or the most similar necklace they have of same or greater value.

Fuuuuuckit · 10/01/2022 22:07

What?

So say your item cost £100 are they offering you £85, or are you wanting 15% more than £100 in order to buy a more expensive piece of jewellery?

The price IS the value when you originally bought it, they're the same

Eeeeeps · 10/01/2022 22:08

Sorry I’m not sure what you mean, do you mean for example it was on sale so you paid less?

Bells3032 · 10/01/2022 22:10

They should either provide you with a replacement or with credit or something of equal value to what you paid for it.

Do you think you should get it at full price? Erm no thars never how returns work

Original poster
Exchange101 · 10/01/2022 22:12

Full price = 220
Paid = 187 (15% off)
No replacement/repair available
Offering a credit note for 187

OP posts:
maddening · 10/01/2022 22:13

You should get back what you paid imo

Clymene · 10/01/2022 22:14

You get back what you paid.

Bringonsummer19 · 10/01/2022 22:14

It’s correct they offer you the £187. The price you paid was the market price/contract price.

Lazypuppy · 10/01/2022 22:15

😂😂😂 this cant be serious!?

MrsPinkCock · 10/01/2022 22:16

You broke it, so you’re probably lucky to get anything at all Confused

But no, they don’t need to give you 15% more than you paid for it!

Starlightstarbright1 · 10/01/2022 22:17

I cannot see why you woukd expect more than you paid🙄

Original poster
Exchange101 · 10/01/2022 22:18

Ok, interesting so maybe I am wrong.

I was thinking that I was fortuitous to get a discount and secure something worth 220 for 187 however through no fault of my own I have to swap it for something worth 187.

Does that make sense?

OP posts:
Original poster
Exchange101 · 10/01/2022 22:19

The replacement is not like for like in form or value

OP posts:
CaptainHammer · 10/01/2022 22:20

You get back what you paid. Have you never returned something before?

MasterBeth · 10/01/2022 22:21

They are replacing the thing you paid £187 for with another thing worth £187.

Bringonsummer19 · 10/01/2022 22:22

I know what you mean OP but the contract price is £187.

Calendulaaaaa · 10/01/2022 22:25

Is this a reverse

Original poster
Exchange101 · 10/01/2022 22:28

Ok thanks for your opinions, I won’t pursue it

For people asking me why I am asking - I suppose an example would be:

Buy a VW golf with a discount
Warranty can’t be honoured (replace or repair)
They replace with a VW Polo as that’s the value of the price paid
Surely you would want the Golf?

OP posts:
JackieCollinshasnoauthority · 10/01/2022 22:30

For comparison, I had a similar issue with a sofa and was offered an additional 10% off anything over the original price. This was to recognise that their prices had increased since the original purchase.

Personally I'd ask for a cash refund as a £220 item of jewellery shouldn't break after a year.

Clymene · 10/01/2022 22:30

But they aren't giving you a Polo. They're saying the golf isn't available at the price you paid. So here's some money which you can either use to buy a polo or put towards a golf.

I'm intrigued about what it is that you managed to break it beyond repair within a year

Lougle · 10/01/2022 22:31

I can see your logic. My DF got a dishwasher with a £15 discount. It broke under warranty and couldn't be repaired. When the manufacturer gave an uplift number, he was allowed to put the price of the old dishwasher against a new one. However, they also applied the £15 discount he originally got, even though that discount is not in force now, so he didn't lose out on getting the discount.

I think in law, though, it's your retail price that is under contract. They're not likely to give you a good will 15%. You might convince them to give you 10% for inconvenience, etc., though.

frenchfancy55 · 10/01/2022 22:32

This is actually insane. You had the use of the item for a year, they are being more than generous.

Original poster
Exchange101 · 10/01/2022 22:33

@Clymene - one of the small stones fell out of a ring

OP posts:
Original poster
Exchange101 · 10/01/2022 22:34

@frenchfancy55 - it was bought with a 1 year warranty to replace or repair so they would be honouring that rather than doing me a favour

They can’t honour it so are offering a credit

OP posts:
FluffyBooBoo · 10/01/2022 22:35

I dunno. I think I would rather have the new polo than a year old golf, which is what usually happens with cars, you would get equivalent to what you had - which isn't a new golf.