Refund Not Received

[bigyellowtractorface]

Adding this to AIBU for traffic.

My son purchased trainers from Footlocker website in November, based on emails, i got the impression they were being shipped from europe but that could be wrong. In any case, they didn't arrive.

I have sent multiple emails to request a refund and after a month of being told to wait and see if they would arrive, they finally agreed to refund him. Next problem...the refund hasn't been made.

Further chase up emails has received a response saying it has with an invoice attached to the email. The invoice doesn't indicate how it has been paid...account/card details. He bought them with his Go Henry account which i operate and can see he hasn't received a refund.

What do i do next? Footlocker don't provide a phone number. It's driving me crazy. i don't know how to prove he hasn't received the refund. Sending screenshots of his bank account seems inappropriate and possibly not evidence either.

Any tips on how to deal with this?

Go direct to Go Henry, I had a similar issue and they dealt with it.

I had an absolute nightmare sending 2 pairs of shoes back to Geox. Took nearly 3 months to get the money back.

Have a look on their Trustpilot site - others may have shared how they get their money back, that's how I got mine.

Ok thanks. I'll try Go Henry. I would not have expected service like
this from footlocker. Honestly infuriating.