How many times would you tell company about their mistake?

[strivingtosucceed]

I ordered a table for my living room, it was on sale so even though it was a bit pricey I didn't feel too bad about ordering it. It was supposed to arrive before a gathering I was planning at my house but when I realised the order had been delayed and it wouldn't get here in time I cancelled it, thinking I could order a cheaper one later on.

Now six months later I've gotten an email that it's about to be delivered, even though I cancelled it. I thought maybe they hadn't updated the system and it was a mistake until I got another email asking me to choose a delivery date. In the meantime I didn't find another table that I liked as much so I decided that I would just accept the order and contact the company to let them know that it was still going to be delivered anyway and I would like to pay for it.

I contacted them to let them know what had happened, but they were adamant that i'd cancelled the order and there was nothing more to be done. I argued that I had actually been sent a delivery email that morning asking me to confirm the delivery day. There was a lot of back and forth before the agent then finally agreed that when the item was delivered, they'd get in touch in the next few working days about payment.

It's been a month now and nothing, part of me just wants to pay and get the whole thing over with but the other part is a bit frustrated about having to chase them up yet again and go through the argument of cancelled/not cancelled to get this all sorted out.

So in short, should I call up customer service again or wait for them to get back in touch with me?

So you have the table.... when you cancelled the order originally, did you get a refund?

I believe they have up to seven years to chase for the money.

@Muchmorethan

So you have the table.... when you cancelled the order originally, did you get a refund?

The money didn't come out of my account before I cancelled, because it's made to order they don't charge you until it's about to be delivered.

I've had a comparable situation with a contractor recently. Had some equipment fitted in the house (ventilation stuff). When I signed the contract for installation I had to pay 50% upfront and 50% was to be paid on completion. It's now been 6 months since the work has been completed, and despite me chasing them and reminding them several times they have never invoiced me for the remaining 50%. I've given up chasing them but have kept the money aside.

I think the ball is in their court.