To ask which supermarkets are the worst for substitutions?

[isaisaisabel]

I use a variety of supermarkets for online shopping to get the best deals. Today I've had an extremely disappointing shop delivered from Waitrose with awful substitutions that have ruined my weeks meal plan and a family lunch.

Which supermarkets do you find don't deliver what you ordered which interferes with your weekly plan and is very annoying.

Mine in order of the worst offending are:
Waitrose and Ocado joint first place
Sainsburys
Tesco

We've pretty much always used Ocado, apart from a brief period where Tesco seemed like a better (cheaper) option. They weren't. I'd order a £6 piece of meat or fish and they'd send something costing £10. If you called up and complained they'd refund the difference, but I got so fed up of ringing every week (and I was starting to feel like the call centre might think I was having them on, although surely they could see what I'd ordered?) that I went back to Ocado.

I'm not impressed with Ocado since the switch to M&S. Often there are substitutions and missing items and some items have just disappeared from the shelves (and my basket) with no warning whatsoever. I'm considering moving back to Tesco.

I disagree with PPs - have had no problems with Asda. The vast majority of substitutions I've had have been better/ more expensive versions of what I ordered

I always say no substitutions; I'm lucky in that I can get out, so I'd rather they left something off and go to buy it myself.

Tesco here and get the odd sun but you always come off better. Occasionally like app I've ended up with a silly amount of fresh stuff eg lettuce so I give it the neighbours

Use sainsburys for work, hate the voucher thing with subs, why not price match like Tesco

Our saonsburys order had 3 missing items this week... 2 specific cheeses (marked no subs) and a bakery item which apparently nothing else suitable for.

I use Morrisons every week and always end up with a few subs but nothing major and I can always refuse them. Shelves in all my local supermarkets have had stock issues for a good few months so I always expect some subs or missing items.
Love getting my shopping delivered, subs far outweigh going out for it myself

I always choose no abs for most things. Things where it doesn’t matter like bleach, eggs, loo roll then I’m not as bothered.

@lawandgin

We've pretty much always used Ocado, apart from a brief period where Tesco seemed like a better (cheaper) option. They weren't. I'd order a £6 piece of meat or fish and they'd send something costing £10. If you called up and complained they'd refund the difference, but I got so fed up of ringing every week (and I was starting to feel like the call centre might think I was having them on, although surely they could see what I'd ordered?) that I went back to Ocado.

I'm not impressed with Ocado since the switch to M&S. Often there are substitutions and missing items and some items have just disappeared from the shelves (and my basket) with no warning whatsoever. I'm considering moving back to Tesco.

Thats strange if Tesco do sub to a more expensive item then you only pay for the cheaper item you ordered. I thought this was automatically done.

@Barwell76 it was for fresh counter / meat and fish where you picked a weight range (which was then merrily ignored). They may have changed it now...

I use Sainsburys regularly and Iceland occasionally (they are good for last minute orders) and both have had low number of substitutions and only ever declined one of them, nothing wrong with it just not what we like. Short dates have become a thing with Sainsburys lately, I thought they probably have new staff who weren't up to speed but 3 thick sliced loaves delivered at 10pm dated for the following day were a bit much.

Tesco aren’t too bad when they actually send a substitution.

I always have subs selected but, like today, if something is out of stock most of the time they don’t bother sending a sub, it’s just noted that there’s no suitable substitution available. It’s not even as though it’s obscure items though, it’s basic items like butter.

I wonder if this is because the only subs available are more expensive so that costs them the difference between what is ordered and the more expensive sub, therefore the pickers are instructed not to choose an alternative for everything that’s out of stock.

I found Sainsburys worse than Ocado.
However my latest Ocado shop has had tons of stuff out of stock so I can't even order it in the first place.

Asda are definitely the worst for me. Tesco have got much better in recent years. Ocado are generally quite good, except they don't seem to have a lot of the M&S stuff at the moment (although at least you know that at the time of placing the order).

We use tesco and rarely get subs/items missing. If we do get subs they tend to be good ones e.g Cornetto rather than tesco own brand ice creams.