We rent a room in our home on airbnb. Over the last 6 years we've had some lovely guests, some ok guests and everything in between. But we've just had a guest who was so rude, antisocial, uncommunicative, surly and abrupt, it’s really taken us by surprise.
Anyway, we would like some advice on how to review her. In the past she has been both a host (not at the moment though) and a guest - before she booked we could only see her guest reviews which were positive and once she finalised her booking we could then read her host reviews which were varied to say the least, ie mostly ok but one or two very harsh about her behaviour as a host.
Her behaviour and attitude to my family while staying here was chilly, surly, mildly unpleasant, anti social; she had her own room and facilities and a key to the front door so we had no need to interact daily, plus covid precautions meant we mostly kept to separate parts of the house.
Our reviews are really good and we've been a super host for ages. This guest even came to see the room before booking so she knew what she was getting and our photos and listing tell it exactly like it is. No nasty surprises when you get here.
Throughout her stay she left quite a mess to clear up, didn’t keep her food prep area clean, lots of rubbish to throw out and food left to clear away; she cleared out one of our cupboards and left the contents on the floor even though there was loads of other shelf space she could have used, left dirty dishes on the floor for us to pick up and made various demands which we were unable to meet. After 5 days she threw her bedding into the hall as an unspoken message that she wanted clean linen (I offer fresh linen and towels every 7 days). There are loads of other things, these are just a few examples.
We could give her no review, but feel we want to let future hosts know that this lady was an unsatisfactory guest. How can I word a review that makes it clear this wasn't a good hosting experience without listing the unpleasant behaviours – as I’ve done here. She didn’t really break any ‘house rules’, but she was hard work, unpleasant and we wouldn’t have her back.
I was thinking something like this ... “the lady stayed with us for several weeks; she was quiet; she might have been happier with a sole occupancy arrangement”
I don’t know …. I’m stuck.
BTW we work very hard to look after our guests and make them comfortable and welcome, we need the money we make on airbnb, and we've never had any guest treat us like this lady did.
Any suggestions welcome. Thank you.