Friend asked me to pick her up something that is non returnable, she now says it’s not suitable, has returned the product to me and wants me to give her her money back

[proudbrows]

I’m not sure if I’m being unreasonable here. My friend asked me to buy her something because she thought I could get it cheaper. I gave her the item and she says it’s not suitable for her and wants a refund. I told her that I can’t get a refund because of the way I bought it (craft stall on Xmas market, they’ll do an exchange but not a refund, this was specified) and yet she’s insisting she needs one. I said I’d try and get someone else to buy it and she agreed and gave me the item back. I can’t get anyone to buy it and she’s asked again for her refund, I said I’d send her the money (£21) and she’s just said ‘awww thanks hun’ and then asked me if I’m ready for Xmas 🙄 I’m really annoyed! Am I being unreasonable to be? I know that the product is no good for her but now I’m £21 out of pocket for doing someone a favour and she knows it!

Why did you offer to take the item back? that was your mistake really. If no refund was available then it’s on her to either exchange or find someone else to buy the item, not you. I think you’ve kind of made this situation for yourself I’m afraid, altho I absolutely think your friend is being annoying.

Why is it not suitable, did you buy a different version to what she requested or did you buy exactly what she asked for and she changed her mind afterwards?

Don't be daft OP, you are not the vendor.

YABU for refunding her.

Why on earth did you agree to send her the money back? You should have just said that it's non-returnable so you can't give her a refund, sorry.

Do yourself a favour and make a resolution now to stop being a doormat. Write off the £21 this time (if you really feel unable to tell her to suck it up) but start being more assertive in future.

YANBU. What A CF. Did she know it was non-refundable?

What’s the item….?

I'd rather lose the friend. No actual friend would treat you like this.

She is being unreasonable. .don't refund her. cf

Why on earth have you accepted the responsibility for it. It's her shit to sort out and she owes you £21

Did she know it was unrefundbable?
Did you buy exactly as she'd asked?. If so, you did nothing wrong.

You’re mad! Give her it back!

“Sorry hun, I don’t know anyone that wants this. Maybe list in marketplace? What a farce, I won’t be doing any more favours like that haha! Merry Christmas x”

She's a cf and not a friend. She knows you are now out of pocket. Make a note to never offer any good deeds to her again.

What is the item? Can you make use of it or gift it to anyone?

I would text her and say I brought the item you asked me to, refunds were not available and you knew this, you then returned it to me and requested a refund - I am now £21 out of pocket for an item I never asked for, wanted and I can not return it. Do you think that is friendship?

Why offer to give the money back?!

Did you buy something that wasn't really the item she wanted.

Don't give her the money
She can try to sell it in Facebook. Why are you bothering about it?

You were stupid to give her the money back.

She is soooooo in the wrong why are you thinking otherwise?

YABU for giving her the money!
If she'd bought it herself she wouldn't get a refund.

However. Did she ask you for that specific thing or did she say "I need a silver mirror" and you bought one and said "it was 21 quid" without showing her or checking the price? Because then you would be unreasonable.

The bit where you said you’d send her the money is where you went wrong.

Don't send her the money unless you knowingly bought the wrong thing. If it was exactly what she asked for then it's tough if she's now decided it's not right.

You know we need to know what the item is

Why did you say you’d give her the money back?!

Could you go back with something like

“Hi X- I’ve had a bit of a think and actually, im not in a position to refund you. I was happy to help by going to the craft stall for you to pick up the item, but I can’t afford to be out of pocket at this time of year because you’re not happy with it. I’ll drop it round at Xpm and you can decide what you’d like to do with it yourself.”

Did she know it was non refundable ?