Me and DH instructed a solicitor in mid October to draw up our Wills. They are extremely straight forward. We have no children and want the proceeds of our house sale to go to a few charities.
I used to work for solicitors and know how to word a Will having typed up so many over the years.
We only really decided to use a solicitor because we thought it would be easier getting it witnessed. All our friends and family live a long way from us and we didn't really want to ask neighbours.
Anyway the solicitor would not see us in person because, of course, covid so we had a phone conversation. It was pretty brief and he then said we could not go into the office to get the Wills witnessed because of covid!
We still decided to have him do them and paid by card over the phone. We just had to get back to him with the addresses of the charities which we did by email the next day. He had emailed us so we just sent our reply to that.
After a month we chased him and he said he never got our email with the charities addresses! Doesn't seem likely but we sent them again.
We have tried phoning him but are always told he is busy, out of the office, on another call etc etc.
DH emailed him yesterday asking what exactly is happening and today he has emailed saying we would have the Wills "sometime in early January"!!! WTF
How can it possibly take so long? When I was a legal secretary that amount of delay would be totally unacceptable. It would have taken him less than 15 mins to dictate our Wills and no way should there be such a backlog of work that a secretary would not have typed them up far quicker.
I am tempted to ask for our money back and draw them up myself although not sure if they would be obliged to give us a refund