Name changed as outing, but I really need help from anyone who has litigation/consumer rights experience.
I will make the story as short as possible as if I give all detail it's outing so here's the general jist.
I bought a second hand car, two weeks into ownership it stops reversing and won't move for approx ten minutes at the start of the day. I asked the garage for a refund they said no they'll only repair it.
Consumer rights act states you have the right to reject faulty car within 30 days but I went with it and they tried to repair it.
Got it back two days later the fault is there and worse,
Garage still will not refund and will only offer a repair.
Even the managing director is now involved in email exchanges sticking to their guns not giving me my money back.
I don't trust them to repair it but they're backing me into a corner.
I've threatened legal action, they're still sticking by not giving me a refund.
Consumer rights say seven days after getting the car back after the repair I still have to reject it if not fixed - I rejected it day two.
This garage is a complete scam. The car was 40k!!!!! I've sent them video evidence and independent assessment of the fault and they STILL won't refund. They're insinuating I have broken the car, which is impossible given the nature of the fault and how dangerous it is as it sometimes cuts out in drive too.
I don't know what to do? They're not part of the motor ombudsman and I didnt but the car on any finance so is my only option to find a solicitor and pay? In which case should I repair it myself and claim costs through courts for that too and drive it in the meantime?
Or shall I give it them chance to repair (even though out of principle and disgust I really don't want to)
Please help.