Cleaner problems ( before she even stats)

[Sidneysussex]

I am desperate for a cleaner. 2 full time working adults and 4 children household I also currently also have a broken arm, so you get the picture.
Local lady advertised so I said yes.
But she has already cancelled twice on me and today didn't turn up as expected. She has never done a clean for us.
So I did the standard sorry this obviously isn't going to work response when she texted this evening with an excuse for not coming. But now she is begging to come. I feel guilty as I do understand she probably needs the money. But the reality is I need reliability and I just don't trust this person now.
I don't know if I should reply to the begging text or just simply ignore now as I already replied.
Arrrr I hate the idea I am being mean to her but I am so busy and stressed with work. I just can't keep running round the house every morning tidying up after children so it's cleaner ready and then her just not come. I was actually late this morning because I was ensuring yet again no Lego on floor etc.
What is the right thing to do?
Ignore her from now on its over or reply with in depth explanation about reliability or just be a nice person and give her yet another chance??
I was googling cleaning companies when she texted with her excuse this evening, I hadn't chased her.

I think if you gave her another chance she'd probably show up that time but going forward would let you down all the time.
Once is understandable but three times....
Just ignore her or send a message saying you have found a new reliable cleaner.

No no, just say sorry no or ignore. This will be an ongoing hassle for you

Bin. Three times and not even an explanation. She isn't actually available to work.

I'd say no thanks.

We booked a man to do a job after he did work for a friend that went well. He came to see the room, all okay except for changing the job from two days to one. Dh received a text at 7am to say he was ill. We said okay, hope you feel better, let us know when you can come. We knew he was hungover. Dh texted again the next day to ask if he was coming. No response. We got someone else to do the job, charged less but we tipped for excellent work, good clean up, pleasant manner. We would have said no to the first man if he'd bothered to reply the day or more after we had asked for a second time.

Reliability is key for a good cleaner.

Get someone else.

If you're expecting someone to do certain jobs and then they don't turn up you need to find time to do those things. It's so frustrating! I've let 2 cleaners go due to unreliability, it's makes it too stressful and not worth it in my experience.

Deffo sack off. My cleaner used to cancel at short notice all the time, it was INFURIATING because of all the time wasted clearing up. Final straw was when he said he couldn't come because it was raining and he didn't want to get wet (seemed to escape him that he could use bus, waterproof, umbrella etc) Cleaning service linked to weather seemed just a little too unreliable.

What reasons did she give?

As PPs have said, after three no-shows this isn't going to improve; even some who start off well can go downhill in time, so with this one there's just no point

The "begging to come" could well be because she's done the same to others and now has no clients, but you've said your piece and I wouldn't engage any further

Sounds crap. Ignore

Move on.

IamtheDevilsAvocado-

Did all these things happen in short time period?

It would be okay if all of these things happened over a few years. Someone ringing up or texting in one minute before their shift start time, is 99% likely to be lying.

If so, then your manager should have sacked you!

OP doesn’t say the time frame, but I’m guessing it’s at most a few weeks.

No, she’s not able to commit to being reliable. It’s an absolute basic. She doesn’t have an existing relationship with you where she’s built up enough goodwill for you to accept being let down three times in a row.