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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Letting Agents Are Twats

76 replies

WheelieBinPrincess · 19/11/2021 14:35

Ok yeah I bet they have a job to do, they’re humans too and all that.

But Christ.

Moving out of our rented London flat next month as we’ve managed to buy a flat after the years of saving. Great. So notice given to the landlord (who I’ve never clapped eyes on but is generally an ok sort with regards to repairs etc)

Now we have the dreaded viewings.

I am FULLY AWARE that I have a right to quiet enjoyment in my home, and at a cost of £1525 in rent a month I should bloody hope so. I said they can have Friday afternoon, two hours this Saturday and Tuesday lunchtime.

I’m at home with a nine week old baby which I’ve told them MULTIPLE times. I go out when they come, I find it uncomfortable to be in when randoms are trooping around my space.

Do they give a feck? No they do not. They’ve completely rough shod my boundaries, a viewing here, there, can we just do a quick viewing this evening?

They’ve taken the piss now tomorrow as I said 3 viewings only, they’ve booked in six.

Flat is in a state of disrepair- (needs new paint, bathroom is falling to bits, there’s no storage space, skirting in the kitchen is buggered and mice regularly wander in. I keep it nice and clean and tidy as much as you can with a two month old baby. They are trying to market the flat at £1650 a month.

Although I do collect taxidermy and they told me it was off-putting 😂 why would I care , it is not my flat!

I’ve fielded about 8 phone calls from them today alone, one telling he aged forgetter the set of keys so would I be in? Idiot.

Would I be unreasonable to test positive for covid next week?

OP posts:
ThinWomansBrain · 19/11/2021 18:21

Sat no more viewings because they have overstepped your boundaries.
Don't answer the door to them - & is there a chain you can put on the door to stop them letting themselves in?
Any viewings that do happen, make sure to point put any dodgy bits to tenants, and how difficult it's been to get essential repairs done.
It's not as if you are reliant on a good reference from them for your next property.

And enjoy your new home when you get there Flowers

TheLightSideOfTheMoon · 19/11/2021 18:22

I hated renting. Met so many freaks disguised as letting agents.

One lot turned up on the wrong day telling me that “xxxx must’ve been hungover when she wrote you the letter…”

Whut?

If I turned up at work so hungover I couldn’t read a calendar I would be questioned…

WheelieBinPrincess · 19/11/2021 19:01

Also when do they put up their signs?! DH got home at 9:30pm last night, no sign. I’m up at 5am with the baby and I look outside, bloody great big Foxton’s sign saying ‘LET’ on it (which it obviously hasn’t been!)

OP posts:
GlossyCatsMum · 19/11/2021 19:01

In our last rented house before we bought, we had a 3 week changeover between moving. Once we'd moved out as we had to put all flooring in new house my mum cleaned all bathrooms. We agreed they could come in and redecorate and replace carpets before we handed back the keys. Had a final check with the letting agent and piss all over the toilet lid in one bathroom. Informed him it was clearly one of his workmen who had done this - he told me that if I didn't clean it he would reduce the amount of deposit he would return. Nearly 14 years later I'm still annoyed I had to clean some dirty persons piss off a toilet lid to get what was rightfully mine! 🤬

Santaischeckinglists · 19/11/2021 19:04

Estate agent took us to view a house one morning and we stumbled on a teenager still asleep in bed!!
Borrow a sweaty teen if you haven't got one op!!

dabbydeedoo · 19/11/2021 19:07

@Foolsrule

Never met a decent letting agent. Absolute twats, the lot of them. We lived somewhere where they’d let themselves in every six months to do a spot check, without informing us. Thought I was crazy when I made a complaint. Had no idea about the actual law, jumped up wankers in cheap suits with a penchant for misusing the words ‘myself’ and ‘yourself’. National chain as well. Hate hate hate!
Ughhh they drive me mad! What's with the way they all misuse 'myself' and 'yourself'? Do they learn it at Shit Letting Agent School?
WheelieBinPrincess · 19/11/2021 19:08

Their emails are indeed hilarious 😂.

Quite from one this week ‘to my naked eye Friday has been agreed as a good time for yourselves’

What?!!

OP posts:
Lifetheuniverseandeverything · 19/11/2021 19:09

It’s horrendous when they don’t keep to the agreement. A total invasion of privacy.

If you still want to help the landlord send a video of the house with all the necessary rooms and your personal stuff out the way. It worked in the lockdown.

Otherwise they can get stuffed.

DdraigGoch · 19/11/2021 19:10

@TheLightSideOfTheMoon

Good work.

Can you also one your taxidermy up along a window so it’s staring at them when they try the locks?

Preferably a large bear
CloseYourEyesAndSee · 19/11/2021 19:13

@WheelieBinPrincess

Their emails are indeed hilarious 😂.

Quite from one this week ‘to my naked eye Friday has been agreed as a good time for yourselves’

What?!!

Grin Are you actually serious??? That is unbelievable
Justajot · 19/11/2021 19:13

@WheelieBinPrincess

Their emails are indeed hilarious 😂.

Quite from one this week ‘to my naked eye Friday has been agreed as a good time for yourselves’

What?!!

I think that any more emails to them needs to be in estate agent speak.

"If yourselves had respected ourselves boundaries then yourselves would have been able to show the property to prospective tenants who could inspect it with themselves' naked eyes."

mineofuselessinformation · 19/11/2021 19:16

'Sadly, to my naked eye, no it hasn't. And as I live here I think I know a little more than you.'

Santaischeckinglists · 19/11/2021 19:26

To my clothed fanjo it is inconvenient.
.

Change123today · 19/11/2021 19:27

We had kindly given two months notice on our flat - also to cover if the buying of our house got delayed etc.
They asked to show someone around and I agreed - they then must have informed the landlord that we had moved out and the flat more or less empty….I spent a day cleaning and hired a professional carpet cleaner. When I returned a few days later muddy footprints all through the flat !! I contacted agency who then contacted me apologetic that the landlord went around with a decorator to discuss what was needed - without our permission. We still had things in the flat and open private letters!!! Then a phone call from landlady wife saying sorry and she hadn’t realised that her husband had gone around without permission…they cancelled the last month rent and no quibble return of the deposit. We had lived there for 6 years without any issue but the flat needed a lot of work hadn’t been touched for probably 15years!

rrhuth · 19/11/2021 19:32

You should tell the landlord that you were trying to be accommodating but the agents have been so overbearing that you feel you have no option butto refuse all viewings. Agents let everyone down - owners and tenants. Their are almost always absolutely shit.

Flowerlane · 19/11/2021 19:42

Rental properties are really in demand at the moment we have just been through the process ourselves recently. I’m shocked at how many people they are letting in to view. All the estate agents we spoke to were taking everyone’s details down and then only inviting a couple of the list who fitted what the landlord wanted to view.

They should not be that many people viewing especially with covid and you having a newborn.

trappedbylife · 19/11/2021 19:50

"If yourselves had respected ourselves boundaries then yourselves would have been able to show the property to prospective tenants who could inspect it with themselves' naked eyes."

This is amazing 😂

myheartskippedabeat · 19/11/2021 19:58

@WheelieBinPrincess

Hope you are ok and not too stressed out 😰

This was the same situation I was in when my daughter was a baby and I was mega stressed with the whole thing!

We gave a months notice and then we were bombarding with viewing requests. After my best friend had calmed me down, I told them they owing to the fact I had a small baby I wouldn't be doing any evening viewings after 5pm and I told them I'd do a morning 9-1 one Saturday and to arrange people at 20 minute slots - job done - the house was in a very rentable area and surely with 12 potential viewing slots someone would take it? They did but then about 5-6 days before we moved out they failed their credit checks and the others were no longer interested and they wanted to repeat the process again!!
I ignored their email until 2 days before we moved out and all our stuff had gone ready for the professional cleaners and told them that was fine but my carpets were being shampood so might be better to wait.

I know the contracts all have this written in but it really is an invasion of privacy isn't it?
Not to mention inconvenient

A lady I worked with called their bluff and said she wasn't in much as was getting her new house decorated but the agents could show prospective tennants round 🤣🤣🤣

hotmeatymilk · 19/11/2021 19:58

To my clothed fanjo it is inconvenient.
Grin This is EXACTLY what keeps me coming back to MN, stop it I need to get a life.

nzborn · 19/11/2021 20:03

We have just rented our flat out a few months ago we found the two agents who visited on different occasions delightful and there it ended. they were rubbish at everything else too long a list to go into but let's say EVERYTHING is on their terms.
We were concerned if that how they treat us how are they going to treat our tenants but they are high maintenance as it turned out and can look after themselves.

sar302 · 19/11/2021 20:20

Our letting agents brought a couple round to see our rented flat. Nothing speeds up the viewing of a small flat than a 6 week old baby having a nappy explosion 🤷‍♀️shame you can't time one nicely!

Stath · 19/11/2021 20:27

@WheelieBinPrincess Foxtons are definitely Smethwicks!

mumwon · 19/11/2021 20:37

As a landlord I don't get viewings before tenants move out
It better to freshen places up & have it empty. With the best will in the world you can't expect people who are moving to have the place immaculate

WheelieBinPrincess · 19/11/2021 20:41

I am still laughing at ‘my clothed fanjo’ 👏🏻👏🏻 Brilliant.

Foxton’s are Smethwicks 100%!

Ive also got a proper soft spot for Stath, I’d be ok with it if he came round 😂

It is stressful isn’t it?! They forget that it’s your home they’re inviting all and sundry to troop through. Although, of course, there’s the attitude that’s it’s not REALLY your home because you only rent it that a lot of them seem to have.

OP posts:
thenewduchessofhastings · 19/11/2021 20:49

@WheelieBinPrincess

Your contract may say you must permit viewings but that was pre Covid;I wouldn't be letting strangers wander around my home during a pandemic with a vulnerable young baby who lives in the home and isn't able to be vaccinated.

I'd be telling the lettings agents to feck off

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